http://blogs.technet.com/brad_rutkowski/archive/2007/04/04/let-me-drive-using-remote-exe-to-connect-to-a-client.aspxSome might call me a control freak, but when I have the opportunity to investigate a machine myself or provide instructions via the phone/mail to the end-user you know what I'm going to choose. One of the easier ways that I find is to use remote.exe whichenCommunityServer 2.1 SP1 (Build: 61025.2)