http://blogs.technet.com/beatrice/archive/2008/04/04/save-time-when-contacting-microsoft-support-for-a-sql-related-issue.aspxSomething I should have blogged about some time ago, to save time to myself to send out information when I help my customer to raise a case with Microsoft Support (or to have a review of the system done by me) and to save time to the customer himself.it-ITCommunityServer 2.1 SP1 (Build: 61025.2)