SQL Server Support FAQ
On the Microsoft SQL Server Support Blog, it has been published a really interesting article concerting SQL Server Support.
Working with Premier customers on a day-to-day basis, I know that some of these questions are very common, therefore I recommend to have a look to this post and hear directly from the SQL Server Support Team!!!
Some of the questions you'll find answered:
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How often should you expect to hear from your Support Engineer?
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What if the Support Engineer is not available and you need an help?
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What if the support issue is not progressing well?
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What does it mean "to archive" a case?
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What if the case was closed but the problem occurs again?
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What does the Microsoft Case Severities mean?
Find out more: http://blogs.msdn.com/sqlblog/default.aspx
- Beatrice Nicolini -
