Support forums via video?

Published 23 February 07 11:42 AM

Alex Barnett has a post pointing to Chris Prillo's video tech support experiment and wonders if this is the beginning of an online video-based technical support network.  Given the amount of interest in UGC, videos, and all of the various home improvement / DIY shows, this is a natural fit.  Indeed, there are variations on this theme already.

There's a recent site I ran across (via Ypulse and PopCandy) that is created for people to not only post their questions / problems, but then others post video responses as possible solutions.  While this is not technical support forum, it does provide an interesting model for peer-to-peer assistance.  Honestly I don't know too much about the details of how this works, but it would appear to provide plenty of opportunities for the community to decide upon the problem to be solved, in addition to the best video clip solution.

In addition to peer-to-peer assistance, I see the model put forth by howdoisaythis.com as a boon to those looking to perfect their skills at video editing and the like.  With something like this, who needs reality tv shows like On The Lot?

by b2ix
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About b2ix

Brian Hsi works with the MSDN, TechNet and Expression teams focused on community planning. Prior to this, Brian worked as a product manager for blogs and forums, in addition to working on a wide variety of community initiatives for MSN Games.

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