The Microsoft Product Support Report tool has been replaced by the Microsoft Diagnostic Toolkit (MSDT)

It’s available for download at:

Microsoft Support Diagnostics Self-Help Portal
https://home.diagnostics.support.microsoft.com/SelfHelp

If you are an IT professional or IT admin, you might want to see what type of logs are collected, so that when you do have an outage, you know what data that a Microsoft or a Consulting firm will be looking to help you troubleshoot the most complex issues in a production environment.

Below has the different MSDT packages for your specific technology.  It has a brief summary of what the tool gathers. 

CTS Reports Diagnostic

This diagnostic package is a multi-product-technology data collector used to collect the more common data points used to troubleshoot Windows, SQL Server and Exchange.   

Diagnostic SharePoint Engineer Troubleshooting Helper (SETH)

This SharePoint Engineer Troubleshooting Helper (SETH) manifest is designed to detect certain problematic conditions that may exist with configuration of the Microsoft SharePoint Server.  

Directory Services - Windows 7 and Server 2008 R2

The Directory Services – Windows 7 and Server 2008 R2 troubleshooter was designed to collect information to help troubleshoot common issues related to Directory Services technologies.  

Dynamics Axapta Troubleshooter for Windows 7 and Windows Server 2008 R2

The Dynamics Axapta Troubleshooter for Windows 7 and Windows Server 2008 R2 was designed to collect information used in troubleshooting Dynamics Axapta common issues. 

Excel Product Stability Diagnostic

This Excel Product Stability Diagnostic assists in troubleshooting reproducible hangs or crashes of the Excel application. This tool is designed to help determine if an Excel or COM add-in is causing the undesirable behavior.  

Exchange 2010 Calendar Diagnostic Log Collector

The Exchange 2010 Calendar Diagnostic Log Collector uses Get-CalendarDiagnosticLog cmdlet to extract .msg files that contain diagnostic information about Exchange 2010 calendar functionality.   

Exchange Server 2007 SP3 and Exchange Server 2010 Troubleshooter for Windows 2008 R2

The Exchange Server 2007 SP3 and Exchange Server 2010 Troubleshooter for Windows 2008 R2 was designed to collect a comprehensive set of information for troubleshooting Exchange Server 2007 SP3 and Exchange Server 2010 issues.  

FailoverCluster Multinode troubleshooter for Windows Server 2008 R2

The FailoverCluster Multinode – Windows Server 2008 R2 troubleshooter for Support Diagnostic Platform was designed to collect information to help troubleshooting most of FailoverCluster problems.  

Forefront Client Security Diagnostic

The Support Diagnostics Platform (SDP) manifest file is designed to collect relevant registry data, configuration files, and event log information to help troubleshoot common Forefront Client Security support issues.  

Hyper-V - Windows Server 2008 R2

The Hyper-V – Windows Server 2008 R2 troubleshooter for Support Diagnostic Platform was designed to collect information and detect problems to help troubleshooting most problems related to Hyper-V role on a Windows Server 2008 R2 system.  

Lync 2010\2013 and Communicator 2007 R2 basic diagnostics package

This diagnostic package collects relevant log files, registry keys, client networking configuration information, event logs, and details of files that are used by Lync 2010, Lync 2013, and Office Communicator 2007 R2. Additionally, to help troubleshoot common support issues, the tool performs a series of configuration checks to determine whether you may be encountering the conditions that are specified by the checks.  

Lync Server Conferencing Component

The Lync Server Conferencing Component collects system configuration, network configuration, and Conferencing Component configuration information for Lync Server.  

Lync Server Core Component

The Lync Server Core Component collects system configuration, network configuration, and Core Component configuration information for Lync Server.  

Lync Server Instant Messaging and Presence Component

The Lync Server Instant Messaging and Presence Component collects system configuration, network configuration, and IM and Presence configuration information for Lync Server.  

Lync Server SQL Component

The Lync Server SQL Component collects system configuration, network configuration, and SQL configuration information for Lync Server.  

Lync Server Voice Component

The Lync Server Voice Component collects system configuration, network configuration, and voice configuration information for Lync Server.  

Machine Memory Dump Collector - Windows 7 and Windows Server 2008 R2

The Machine Memory Dump Collector - Windows 7 and Windows Server 2008 R2 diagnostic package was designed to collect machine memory dump files from a computer. This diagnostic tool collects both full or kernel memory dump files (Memory.dmp) and the last five machine mini-dump files from the past 30 days. The tool also collects related information. Machine memory dump files are limited to a size of 8 gigabytes (GB).   

MaxConcurrentApi Diagnostic

Collects diagnostic information and detects problems useful in troubleshooting NTLM or Kerberos PAC validation MaxConcurrentApi authentication load issues.  

Microsoft Dynamics AX AOS TroubleShooter for Windows 7 and Windows Server 2008 R2

The Dynamics AX AOS Troubleshooter for Windows 7 and Windows Server 2008 R2 was designed to collect information used in troubleshooting Dynamics AX Application Object Server (AOS) common issues.    

Microsoft Dynamics NAV Office Integration

The Microsoft Dynamics NAV Office Integration Diagnostic is designed to collect Style Sheet configuration and setup information for resolving Office integration issues.    

Microsoft Exchange Server 2013 Diagnostic

The Microsoft Exchange Server 2013 Diagnostic collects comprehensive information to help you troubleshoot issues with Microsoft Exchange server 2013.  

Microsoft Office 365 and Live@Edu Exchange Recipient Diagnostic

The Microsoft Office 365 and Live@Edu Exchange Recipient Diagnostic collects comprehensive information for troubleshooting issues for a specific recipient in the tenant organization.  

Microsoft Office 365 and Live@Edu Exchange Tenant Diagnostic

This diagnostic will collect information from your Office 365 or Live@Edu Exchange organization to assist with your issue.  

Microsoft Office 365 Connectivity Analyzer Diagnostic

This diagnostic verifies connectivity between a Microsoft Office 365 Exchange customer and the customer's hosted mailbox.  

Microsoft Online Services Diagnostics and Logging (MOSDAL) Package

The Microsoft Online Services Diagnostics and Logging (MOSDAL) Package collects information to troubleshoot Microsoft Office 365 issues. The Support Diagnostics Platform (SDP) diagnostic tool uses this diagnostics package to collect relevant log files, registry keys, client networking configuration information, event logs, and details about files that are used by Office 365 technical support.  

Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit Diagnostic

The Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit Diagnostic performs network diagnostics and collects system configuration, network configuration, and logging information for applications that are used to connect to Microsoft Business Productivity Online Standard Suite (BPOS-S) or to Microsoft Office 365.   

Networking - Windows 7 and Server 2008 R2

The Networking - Windows 7 and Server 2008 R2 troubleshooter was designed to collect information to help troubleshoot common issues related to Directory Services technologies.  

Office 365 Directory Synchronization Diagnostic

Diagnostic to use in discovering configuration and known problems which may prevent Office 365 Directory Synchronization.  

Office 365 Single Sign On Diagnostic

Diagnostic to use in troubleshooting Active Directory Federated Services (ADFS) or Shibboleth single sign configuration or problems with Office 365.  

Outlook Product Stability Diagnostic

The Outlook Product Stability Diagnostic is designed to identify known program configurations that might cause Outlook to crash, hang, or generally become unstable.  

Performance - Windows 7 and Server 2008 R2

The Performance - Windows 7 and Server 2008 R2 troubleshooter for Support Diagnostic Platform was designed to collect information to help troubleshooting most of performance problems.  

Printing - Windows 7 and Server 2008 R2

The Printing - Windows 7 and Server 2008 R2 troubleshooter was designed to collect information to help troubleshooting most of printing problems – such as event logs, Printers and Print Drivers information, and spooler related component information.  

Service Principal Name Troubleshooter Windows 7 and Windows Server 2008 R2

The Service Principal Name Troubleshooter for Windows 7 and Windows Server 2008 R2 is designed to diagnose and collect information used in troubleshooting common Kerberos configuration issues for Microsoft Dynamics products.  

SharePoint Portal Server Report (SPSReport)

This SharePoint Portal Server Report (SPSReport) manifest is designed to collect relevant registry data, configuration files, and event log information to help troubleshoot common SharePoint support issues.  

System Center Data Protection Manager 2010 Basic Troubleshooter for Windows Server 2008 R2

The System Center Data Protection Manager 2010 Basic Troubleshooter for Windows Server 2008 R2 Diagnostic Platform was designed to collect information to help troubleshoot most of Data Protection Manager 2010 problems.   Learn More 

System Center Virtual Machine Manager 2008 R2 Basic Troubleshooter

The System Center Virtual Machine Manager 2008 R2 Basic Troubleshooter for Windows Server 2008 R2 Diagnostic Platform was designed to collect information to help troubleshoot most Virtual Machine Manager 2008 R2 problems.   

TMG 2010 Troubleshooter for Windows 2008 R2

The TMG Troubleshooter for Windows Server 2008 R2 was designed to collect a comprehensive set of information for troubleshooting TMG 2010 issues.  

Volume License Activation - Windows 7 and Windows Server 2008 R2

The Volume License Activation - Windows 7 and Windows Server 2008 R2 troubleshooter for Support Diagnostic Platform was designed to collect information and detect problems to help troubleshooting most problems related to Volume License Activation on a Windows 7 or Server 2008 R2 system   

Windows 7 - Windows 2008 R2 and Internet Explorer 9

This article describes the information that may be collected from a computer when running Internet Explorer 9 Diagnostics for Windows 7 and Windows Server 2008 R2.   

Windows Azure PaaS VM Logs

Gather the most useful log files from a Windows Azure PaaS VM Instance.  

Windows Installer Cache Verifier Package

This package verifies if the Windows Install Cache has been damaged to determine if the installment issues can be supported by Microsoft. 

Windows Setup Troubleshooter - Windows 7 and Server 2008 R2

The Windows Setup Troubleshooter for Windows Vista and Server 2008 R2 was designed to collect information used in troubleshooting support Windows Setup issues.