Windows 2008/R2 cluster: The print queue properties of a HP printer may take a long time to open

Windows 2008/R2 cluster: The print queue properties of a HP printer may take a long time to open

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APPLIES TO

Windows Server 2008 Service Pack 1 Failover Cluster.
Windows Server 2008 Service Pack 2 Failover Cluster.
Windows Server 2008 R2 RTM Failover Cluster.

SYMPTOMS
You experience slow performance when you try to print or when you view printer properties or printing preferences.
Additionally, the other node might hang (become unresponsive) temporarily while opening the printer properties or printing preferences.

This problem occurs when the following conditions are true:
-You have Print Role installed on a Windows Server 2008 or Windows Server 2008 R2 based Failover Cluster.
-You have a inbox or OEM HP based print driver installed.

HP print drivers affected:
--------------------------
OEM HP Universal Printing driver 4.5 PCL 5
OEM HP Universal Printing driver 4.5 PCL 6
OEM HP Universal Printing driver 4.5 PCL PS
OEM HP Universal Printing driver 4.7 PCL 5
OEM HP Universal Printing driver 4.7 PCL 6
OEM HP Universal Printing driver 4.7 PCL PS
OEM HP Universal Printing driver 4.7.2 PCL 5
OEM HP Universal Printing driver 4.7.2 PCL 6
OEM HP Universal Printing driver 4.7.2 PCL PS
OEM HP Universal Printing driver 5.0 PCL 5
OEM HP Universal Printing driver 5.0 PCL 6
OEM HP Universal Printing driver 5.0 PCL PS
OEM HP Universal Printing driver 5.0.1 PCL 5
OEM HP Universal Printing driver 5.0.1 PCL 6
OEM HP Universal Printing driver 5.0.1 PCL PS
OEM HP print drivers PCL 5(using UPD engine older than UPD 5.1 engine.)
OEM HP print drivers PCL 6(using UPD engine older than UPD 5.1 engine.)
OEM HP print drivers PS(using UPD engine older than UPD 5.1 engine.)
inbox HP PCL 5 print drivers *
inbox HP PCL 6 print drivers *
inbox HP PS print drivers *

*Note:  That ship with Windows Vista/Windows Server 2008/Windows 7/Windows Server 2008 R2 using UPD engine older than UPD 5.0 engine.

RESOLUTION
HP is working an a new version of the OEM HP Universal Printing Driver version (to be announced) PCL5 or PCL 6 or PS.  Keep an eye on HP's website:
http://www.hp.com/go/upd

Update:

For Windows Server 2008 SP1 and SP2:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=ja-41678-14&jumpid=reg_R1002_USEN

"The UPD version 5.0.3 is the latest version of HP's Universal Print Driver. Please review the entire documentation for information on issues resolved, performance improvements, and new behavior changes to the UPD."

For Windows Server 2008 R2:

OEM HP UPD version 5.1.0

http://www.hp.com/go/upd

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard, click the appropriate article
number in the following list to view the article in the Microsoft Knowledge Base:

65416 <ViewContent.aspx?scid=kb;EN-US;65416&PortalId=1>Hardware and software vendor contact information, A-K

60781 <ViewContent.aspx?scid=kb;EN-US;60781&PortalId=1>Hardware and software vendor contact information, L-P

60782 <ViewContent.aspx?scid=kb;EN-US;60782&PortalId=1>Hardware and software vendor contact information, Q-Z

Keyword: The print queue properties of a HP printer may take a long time to open.

Comments
  • UPD 5.1 is available but still no improvement.

  • HPUPD V5.11 IS OUT.  PROBLEM SEEMS TO BE RESOLOVED.

  • We are using the latest HP UPD and still have this issue, and it appears many other do as well. Does anyone have any ideas?

  • Still an issue under WinSrv 2008 R2 SP1 and HP UPD 5.2.6 :(

    Is someone at HP reusing old code since the problem seems to come and go...?

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