86% of customers are likely to repurchase your product or service after a positive customer service experience. Several social experts at a recent Sprinklr Social@Scale Summit shared tips for ensuring more positive than negative interactions. Here's what you can immediately incorporate into your social best practices.
Tech journalist Robert Scoble is known for pinpointing tech trends. Along with coauthor Shel Israel, Scoble has written Age of Context: Mobile, Sensors, Data, and the Future of Privacy. In addition to emphasizing the huge role context will play in new technology, Scoble talks about the role beacons, sensors, and wearables will have in creating the software and devices we'll all use within the next few years.
Naptime. Recess. Eating paste. Some things about preschool don't carry over into our adult lives, but many of the lessons we learned on the playground are applicable to our work and our businesses.
The average adult attention span in 2002 was 12 seconds. Today it's 8 seconds—1 second less than a goldfish.
When it comes to the law, digital data is challenging the basis of values we hold dear, such as privacy and security. The fact is, digital is different, but it shouldn't change our right to privacy. Here's a look at the current legal landscape for digital data in the cloud and some tips for how your business can keep its data secure.
How do you raise money and awareness on the Internet without spending money on advertising? You call people out. By name. And give them an ultimatum.
If 3D printing is not on your CIO's radar, it should be. While the benefits to your business may not be completely clear yet, the technology is making huge strides across several industries. And if the trend keeps up, 3D printers stand to completely disrupt supply chains and eliminate the need to import goods. Here are three industries using 3D printing to produce innovative products and services.
The Internet of Things is growing rapidly as new devices, across all industries, are created nearly every day. One very important aspect of the Internet of Things (IoT) is that all those Things—devices, services, and data—work together. This creates a need for universally accepted standards and software—and how companies that embrace these standards will help define the future of the IoT.
As new technologies and productivity tools are integrated into our daily workflow, it's inevitable that the way we work, at an organizational and interpersonal level, will change. New means of communication and collaboration will challenge convention in the workplace, leaving us to establish new ways of interacting and working.
Convincing people to share the things you post on Facebook and Twitter is a huge part of the reason companies engage with their fans on social networks. It's free word-of-mouth advertising, it helps raise your brand awareness, and it introduces new people to your products. How do you create content that your fans are more prone to share?
Where were you when you fell in love with water?
Everyone has their own story of when and where they fell in love with water. And you probably remember who you were with, the weather, and maybe even what you were wearing. Being in, on, under, or near water comes with big benefits, says Dr. Wallace J. Nichols, research associate at the California Academy of Sciences and founder/codirector of Ocean Revolution, SEEtheWILD, and LiVBLUE.
Technology has advanced the speed and scale at which consumers can communicate about their brand interactions. As a result, businesses have had to determine how to respond to customers on a personal level in what is now a very public, digital space.
Creating loyalty around your product—and more importantly, your brand—is key to sustained success, not to mention free, positive word-of-mouth marketing. As far as loyal customers go, Starbucks is at the top of the game. We spoke with Ben Sadler, Marketing Manager of Global Brand Loyalty at Starbucks, to find out why nurturing a loyalty program is so important. Here are 5 ways your business can build stronger customer loyalty:
Today, technology serves us well because it collects data on what we do. It knows who we speak with. It sees what we look at. Devices will know to wake us up earlier if it snowed overnight or contact our friends when we're running late. For tech journalist Robert Scoble, this is not about privacy loss—it's about utility.
The rise in mobile tech has made it possible to work remotely—but it's also made it harder to truly disconnect during that much-needed vacations. Just in time for that summer trip, here are some tips for unplugging the right way—before, during, and after your next vacation.
Most of us aren't born ambidextrous. In fact, only 1% of the population are truly fluent with both their right and left hands. But for the rest of us, you can strengthen your nondominant hand for better posture and balance—and join the likes of Albert Einstein, Leonardo da Vinci, and Queen Victoria, all reportedly ambidextrous individuals. What better day to start than Left Handers Day?
Understanding the complexities of customer data collection is vital for businesses today. Most businesses keep some kind of data on their customers—but knowing how to store it and how to communicate to customers about their data ensures your company remains secure and compliant.
How does a young entrepreneur come up with a product, manufacture it, distribute it, and sell it all on her own? Just ask Evy Chen, founder of EvyTea, a premium cold brewed tea company based out of Boston that's transitioned from startup to scaling up in just 2 years. For Evy, it took a great deal of perseverance and passion but it's finally paying off. Find out how Evy perfected her product, found a following, and continues to grow her business.
"No one can tell you how to succeed," says G. Richard Shell, Professor of Legal Studies and Business Ethics and Management at The Wharton School. "No one can tell you what success is. It's your journey, your definition, and your capabilities that are the secret."
For newborn Piper McAlister, timing is everything. Arriving 4 weeks pre-mature, she was born with pneumothorax- a condition in which an infant’s lungs can’t expand and the baby cannot breathe. In such a case, medical staff have approximately 6 minutes to intervene and stabilize. For Piper and her parents, those 6 minutes could literally have become a lifetime, but thanks to the staff at the Intermountain Healthcare Valley View Medical Center, and the remote care team located at Dixie Regional Medical Center, Piper received the expert medical attention she needed. Doctors and nurses were able to consult with specialists via a brand new teleservices solution that had only been installed for 3 days.
What can a video game company teach you about your business? For one thing, how to take vast amounts of data produced by thousands of people, analyze it, and use it to improve the customer experience.
Across the world, aging, siloed and expensive PACS implementations are being replaced with Vendor Neutral Archiving (VNA) solutions. These solutions contribute to the goal of improving patient services by delivering real-time image access across multi departments, clinicians and hospitals. A side effect of Vendor Neutral architecture is the ability to optimize and extend on-premises storage infrastructure with cloud based infrastructure to help improve backup and disaster recovery operations at a lower cost, provided that cloud service providers can meet the industry’s patient data security and privacy requirements. As cloud services adoption grows across the healthcare industry, Microsoft’s Azure cloud, offering low cost, scalable, security enhanced, HIPAA compliance infrastructure is helping healthcare organizations reduce the cost and complexity of medical image archiving.
With each advertising decision your business makes, you need to consider the culture you are creating for your customers. Successful brands are embodying their customers' interests and ideas, creating a one-of-a-kind community. It's a way for businesses to penetrate their customers' (and would be customers') day-to-day conversations in a positive way. Clever experiences that go beyond selling a product add value for your customers, allowing your business to effectively become part of their everyday lives.
In the US, where the population is almostevenly divided into extroverts and introverts, it’s to be expected that in any given workplace you’ll deal with both types of people. To be an effective leader, you need to be able to connect and communicate with both introverts and extroverts to maximize the potential of your team and operate at full capacity. Here’s a brief overview of what makes an introvert and an extrovert, and some tips for how to work with them.
If you’ve worked in an office, you know there are often many obstacles to productivity. Whether it’s too many interruptions, a loud coworker, or just poor communication—there are things, specific to the work environment, that detract from your ability to work. Over the years, office spaces have evolved to suit modern working styles, but there are still inefficiencies that need to be ironed out. Here’s a look at where we’ve been, where we’re going, and how these changes will impact workplace productivity.