We've recently noticed an issue where documents are becoming corrupt after making edits and saving the file. There have been multiple forum threads related to this particular issue and the purpose of this blog is to try and give you some ideas for how to correct the problem.
The one disclaimer worth mentioning is that this is not a 100% fix for all corrupt documents, nor will it fix all documents that give you the specific error message noted below. The idea is to try and give you some options for getting your document back to a state where you can make edits/changes.
Opening a Word document gives you an error "The file <filename> cannot be opened because there are problems with the contents.
The name in the end tag of the element must match the element type in the start tag. Location: Part: /word/document.xml, Line: 2, Column: 129414"
If you came to this blog from the FixIt KB article http://support.microsoft.com/kb/2528942, you can use the steps below to try and edit the document so that the issue does not keep re-occurring when you make more edits to the document and save the file. After running the FixIt you should be able open the document in Word without getting an error message.
The problem however, still remains in the structure of the document. Typically it's somewhere in an equation or a textbox. If you make any edit to the document that doesn't correct the behavior and you save the document, you will end up with the document still giving you the error message. It's important to keep in mind that the FixIt solution won't prevent the problem from re-occurring. It can only put the document into a state where Word will be able to open the document.
Next, we get to the workarounds and if you didn't get to this blog post from the KB article, you can go to the article referenced above and run the FixIt solution to correct the document. The KB article also has more information about this particular issue. Once you have the document in a state where you can open it in Word, you can then proceed to the workarounds to try and correct the document.
Lastly, there have been a lot of forum threads related to this particular problem and I would like to say a huge "Thank You!" to the MVP's and everyone else who has been helping people get their documents fixed.
You can try clicking "Email blog author" and it should get sent to me. If that doesn't work, reply back here and I'll give you the direct email address.
dear Brandon I want to send my file to you, I couldn't send it via "Email blog author" so I need yours.
I have a very urgent problem of the kind described above, but in Windows XP and Office 2007, and the Microsoft Fix it solution does not work for me as the executable would not run. Can you help? Where can I send you the file?
Click on the Email Blog Author link for this post and I'll send you an email back where you can attach the problem file.
I post the file to you already.
Please let me know the solution also.
Thanks Brandon for fixing the file. It is perfect :)
Please help! Last night I had a file corrupt on a huge project due in 48 hours - no math equations but a ton of text boxes. I tried running a fix but it said my error was not a math error and couldn't be fixed. My file is probably too big to email (around 20MB). Can you help me?
I am also having a problem with this and have tried numerous softwares to recover my file. Can someone please take a look at it and try to help me? If anyone is willing to help me, please email me at glitter crazy 123 at gmail (without spaces) Thank you in advance!
I tried all these options, my file is still not opening what can I do?
You can click "Email Blog Author" for this post, which will send me an email and we'll discuss possibly sending the file. Once I have the document, I can try fixing it.
My lab report file has the same problem and I need to submit it ASAP.
I am mailing it to you via the email blog author option.