Because there are many ways to customize Microsoft Office Word, there is an uncounted number of add-ins available for you to extend the capabilities of Word and to integrate Word with other programs. Sometimes, however, an add-in might be causing problems for you. Consider the following symptoms.
These are just a handful of the symptoms that are due to known issues with popular add-ins for Word. Problems with add-ins are one of the top reasons customers call the Microsoft Commercial Office System Support Team for help with Word.
So why does this happen? Perhaps the add-in was developed using an earlier version of Word. Or perhaps the add-in is competing with other add-ins for Word's attention. Either way, the add-in might never have been tested in the environment that you're using it in.
How to know whether an add-in might be causing the unexpected behavior
So how do you know whether the problem that you're experiencing might be a problem with an add-in and not with Word itself? One of the quickest ways to find out whether an add-in might be causing an issue is to start Word using a switch.
START WORD USING THE /A SWITCH
If Word behaves normally when you start it in this way, an incompatible add-in might be the cause.
I have an add-in? How did it get there?
You might ask, "How can this be? I didn't install any add-ins." The answer is that some specialized programs install add-ins for the Microsoft Office System to help you integrate those programs with Office. However, the add-ins might not be compatible with the version of Word that you're using.
How to figure out which add-in might be causing the problem
The first place to look is the list of COM add-ins that are loaded when you start Word.
VIEW THE LIST OF COM ADD-INS FOR WORD
You can view the list of COM add-ins that have been installed for Word in the COM Add-Ins dialog.
NOTE: Some COM add-ins that have been installed might not be listed in the COM Add-Ins dialog. I'll address this later.
Word 2003 and earlier versions
DISABLE THE COM ADD-IN
In the COM Add-Ins dialog, you can clear the checkbox for the add-in and click OK to disable the add-in if the add-in has been installed only for the current user. If the add-in has been installed for all users on the computer, the add-in might not be listed in the COM Add-Ins dialog at all; you will need to view the list of add-ins in the registry and then you will need to modify a registry entry for the add-in to disable it.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Disable the COM add-in in the registry
VIEW THE LIST OF TEMPLATE ADD-INS FOR WORD
Not all add-ins are COM add-ins. There are many add-ins for Word that are simply Word Document Template (*.dot) or—in the case of Word 2007—Word Macro-Enabled Template (*.dotm) files that have been installed into one of the Startup folders for Word. By default, the Startup folders for Word are in the following locations.
Word 2003 on Windows XPC:\Program Files\Microsoft Office\Office11\StartupC:\Documents and Settings\<user name>\Application Data\Microsoft\Word\Startup
Word 2003 on Windows VistaC:\Program Files\Microsoft Office\Office11\StartupC:\Users\<user name>\AppData\Roaming\Microsoft\Word\Startup
Word 2007 on Windows XPC:\Program Files\Microsoft Office\Office12\StartupC:\Documents and Settings\<user name>\Application Data\Microsoft\Word\Startup
Word 2007 on Windows VistaC:\Program Files\Microsoft Office\Office12\StartupC:\Users\<user name>\AppData\Roaming\Microsoft\Word\Startup
DISABLE THE TEMPLATE ADD-IN
One at a time, rename the Word Document Template (*.dot) or Word Macro-Enabled Template (*.dotm) files in those locations to include the file extension ".old" (without the quotes) and then start Word normally. If Word then behaves normally, the file that you last renamed is the add-in that was causing the issue.
Perhaps you've found an add-in that is causing Word to exhibit unexpected behavior. What next? You'll need to contact the company or developer who created the add-in to see whether it can be updated for you.
See the following Microsoft Knowledge Base articles for more information.
Author for the Post: - Ryan Christiansen
Nothing you people ever do is in the best interest of customers.
where is the information for word 2012? this article needs updating.
My problem is not in addressed here; The article does not address problems with WORD 2010. When I attempt to save the file I get the error message "A file error has occurred" and the file will not save. The file contains multiple figures, equations and internal links.