Keeps popping up every time you launch either Word, Excel, or PowerPoint (2007) even though you check ‘Do not show me this message again’

Update

========

"Fix-It for me" KB article is released for this issue. Please review the following KB

969144 The "Get Started With Office Live" add-in window appears every time that you start certain 2007 Microsoft Office system applications
http://support.microsoft.com/default.aspx?scid=kb;EN-US;969144 

Requirements:

1. OneNote 2007 installed on each computer
2. One shared folder location where the notebooks will replicate to (The idea of this type of sharing is a 1 user to Many computers relationship) so that each computer will sync to a common location.

Setup:

The following article should walk you through setting up the notebooks on the computers.

Use a notebook on multiple computers

After setting up notebooks on multiple computers, there is a fairly common question that gets asked.  What happens once the connection is lost (which can happen for various reasons)?

The article briefly describes what happens "OneNote creates an offline copy on that computer. Thereafter, whenever OneNote is open on that computer and the computer is connected to the shared location, OneNote continuously synchronizes and merges the changes to the notebook from each computer."

How this works is that on each machine that OneNote is installed, a cache location is created.  Everything you type, insert or create in OneNote will automatically get saved to this location first.  This happens behind the scenes and is the reason that from the UI (User Interface) perspective, you don't need to ever click on Save.  Where this comes in useful is that if (more likely when) you lose your connection to the shared location, you will still be able to work in OneNote.  Once the connection is restored OneNote will sync those changes back to the shared location, all without you knowing or having to worry about it.

Author for the post: - Brandon Desjarlais

Some Microsoft Office Word 2007 customers have reported problems using Word to save files. Most often the problem is related to saving files to shared network locations.
 
Following is a list of errors and common resolutions.

You might see the aforementioned errors if Word 2007 is having a conflict with a program that can be used to encrypt documents. You might not be using the encryption program, but the conflict occurs if a component of the program starts when you start Windows. See the software manufacturer's web site for possible updates.

• "<path and file name>" cannot be found. Check your spelling, or try a different path.
• <path and file name> is currently in use. Try again later.
• Word cannot complete the save to due to a file permissions error.

You might see the aforementioned errors if Word 2007 is having a conflict with antivirus software. Most of these conflicts have been addressed by the antivirus software manufacturers, but you must download and install updates or patches for the antivirus software (not just new virus definitions) to resolve the issue. See the software manufacturer's web site for possible updates and for knowledge base articles concerning configuration issues.

• Word could not create the work file. Check the Temp environment variable.

You might see the aforementioned error if the Temporary Internet Files location for Internet Explorer has been set to be a location where the user does not have permission to create new temporary files. The solution is to modify the location for temporary Internet files for Internet Explorer.

1. In Internet Explorer, choose Internet Options from the Tools menu to display the Internet Options dialog.
2. In the Internet Options dialog, click the General tab. In the Browsing history section click Settings to open the Temporary Internet Files and History Settings dialog.
3. In the Temporary Internet Files and History Settings dialog, click Move Folder to open the Browse for Folder dialog.
4. In the Browse for Folder dialog, select the following location.
   C:\Users\<user name>\AppData\Local\Microsoft\Windows\Temporary Internet Files
   
5. Click OK to close the Browse for Folder dialog. Click OK to close the Temporary Internet Files and History Settings dialog. Click OK to close the Internet Options dialog.
6. Reboot the computer.

Author for the Post: - Ryan Christiansen

Field codes in Microsoft Office Word can be scary if you don't know what they are.
 
Imagine you open a Word document that includes an Excel worksheet. When you open the document, you expect to see cells and data from the Excel worksheet displayed in the document.

But imagine if you opened the document and instead of the Excel worksheet, you simply see { EMBED Excel.Sheet.12 }
 
What happened?
 
It's possible to accidentally display the field codes in a document instead of the field code results. In other words, it's possible to display the placeholders for content instead of the content itself.
 
You might accidentally display field codes in a document if you press ALT+F9 or if you select content and then press SHIFT+F9. These keyboard shortcuts toggle between displaying field codes and field code results.
 
When these keyboard shortcuts are accidentally pressed, users typically report that "text in brackets" is being displayed in their documents instead of the content that they expect to see. If you search Help, Microsoft Office Online, or the Microsoft Help and Support web site for "text" and "brackets", you won't find anything relevant. The reason for this is because technically, the text isn't in brackets; the text is in curly braces. If you search Help for "curly braces" you should find the Microsoft Office Online article entitled "Curly braces, \, and * appear in the document" at http://office.microsoft.com/en-us/word/HA101004281033.aspx which will tell you exactly what you're seeing and how to fix it. Here is how to fix the problem:
 
Press ALT+F9. Not only will the ALT+F9 key combination toggle between displaying field codes and field code results, ALT+F9 will select or clear an option in Word that will cause field codes to be displayed instead of field code results when a document is opened. The option that is selected or cleared depends on the version of Word that you're using.
 
Word 2007
ALT+F9 will select or clear the “Show field codes instead of their values” option in the “Show document content” options in the Advanced options in the Word Options dialog in Word 2007.
 
Word 2003 and earlier versions
ALT+F9 will select or clear the "Field codes" option in the Show options in the View tab of the Options dialog.
 
Alternatively, SHIFT+F9 will toggle between displaying field codes and their results; however, SHIFT+F9 will not select or clear the option that will cause field codes to be displayed instead of field code results when a document is opened.
 
See the following Microsoft Knowledge Base articles for more information.

Author for the Post: - Ryan Christiansen

Consider the following scenario: You replace an existing file server with a new one. During the testing phase, both the new server and the old server are online. Everything works great. During the operational phase, you take the old server offline. Suddenly, users complain that Word hangs on their client computers when they open some--but not all--documents from shared network locations or from their local drives. What happened?
 
Every Word document has an attached template. If that template is missing, Windows XP will try to locate the missing template multiple times. If the missing template was located on the old file server that has been taken offline, Windows XP won't be able to find the template. The process of locating a missing template may cause a Word document to take longer than expected to open. Word will appear to hang. If you wait long enough, however, the document will open eventually. It will take longer to open the document when you are connected to the network compared to when you are disconnected from the network.
 
If Word appears to hang because a document is taking a long time to open, you can view the attached template for the affected document using the following steps.
 
Word 2007
1) Be sure the affected document has been copied to the client computer. Disconnect the client computer from the network. Open the document.
2) Click the Office button and click Word Options to open the Word Options dialog.
3) In the Add-Ins options choose Templates in the Manage list and click Go. The Templates and Add-ins dialog is displayed.
4) The path and file name to the attached template is displayed in the Document template field.
 
Word 2003 and earlier versions
1) Be sure the affected document has been copied to the client computer. Disconnect the client computer from the network. Open the document.
2) From the Tools menu choose Templates and Add-Ins. The Templates and Add-ins dialog is displayed.
3) The path and file name to the attached template is displayed in the Document template field.
 
The value in the Document template field might look something like "\\old_server_name\old_path\template_name.dot".
 
NOTE: If the attached template is Normal.dotm (for Word 2007) or Normal.dot (for Word 2003 and earlier versions)--and the template is located in the default location in the user profile on the client computer--the field will simply display "Normal". If this is the case, then something else is wrong; it's not an attached template issue.
 
What can you do?
 
You could bring the old file server with the old template files back online so that the Windows XP client computers can find them. This is usually not an option and it would require you to maintain an old file server into the future.
 
Fortunately, Microsoft Knowledge Base article 830561 “Documents that have attached templates take a long time to open in Word 2002 and in Word 2003” at http://support.microsoft.com/default.aspx?scid=kb;EN-US;830561 includes information about workarounds that you can use.
 
In my experience, the favorite workaround in KB 830561 among IT professionals appears to be “Method 2: Use a custom Visual Basic Application to change the attached template to the global template (Normal) when a new document is opened.”  This is because changing the attached template to be the Normal template will prevent the problem from happening again in the future. However, you need to ask the affected users first how they are using Word, because you might be permanently breaking an important relationship between the document and its attached template.
 
If the "Automatically update document styles" option is selected in the Templates and Add-ins dialog for an affected document, this means that the user who authored the document expects to be able to change styles in the attached template and then have those modifications affect the styles in the document when the document is opened.
 
No matter which workaround you choose to use from Knowledge Base article 830561, be sure that the affected documents are being programmatically opened on a computer that has been disconnected from the network to make the process complete more quickly.

If you don’t want to use a custom Visual Basic program to resolve the attached templates issue, you can leverage Word's attached template discovery logic to attach a new template to an affected document. You can do this by copying the existing template files from the old file server (or the new file server, for that matter) to specific locations on the client computer. Alternatively, you can create new template files using the same names as the missing templates and then copy those new template files to specific locations on the client computer. Word will attach the appropriately named template file to an affected document when the document is opened. Once again, be sure that the affected document has been copied to the client computer and disconnect the client computer from the network in order to speed things up.
 
Word will look for the missing templates in the following locations on the client computer in the following order.

Office 2003 on Windows XP
C:\Documents and Settings\<username>\Application Data\Microsoft\Templates\
C:\Documents and Settings\<username>\Application Data\Microsoft\Word\STARTUP\
C:\Program Files\Microsoft Office\OFFICE11\

Office 2007 on Windows XP
C:\Documents and Settings\<username>\Application Data\Microsoft\Templates\
C:\Documents and Settings\<username>\Application Data\Microsoft\Word\STARTUP\
C:\Program Files\Microsoft Office\Office12

Author for the Post: - Ryan Christiansen

Because there are many ways to customize Microsoft Office Word, there is an uncounted number of add-ins available for you to extend the capabilities of Word and to integrate Word with other programs. Sometimes, however, an add-in might be causing problems for you. Consider the following symptoms.

• When you try to quit Word, you get a runtime error.
• When you try to close a document, you get a runtime error.
• When you open a document, the mouse doesn't work in Word.
• When you double-click to open a document, Word opens but the document doesn't.

These are just a handful of the symptoms that are due to known issues with popular add-ins for Word. Problems with add-ins are one of the top reasons customers call the Microsoft Commercial Office System Support Team for help with Word.

So why does this happen? Perhaps the add-in was developed using an earlier version of Word. Or perhaps the add-in is competing with other add-ins for Word's attention. Either way, the add-in might never have been tested in the environment that you're using it in.

How to know whether an add-in might be causing the unexpected behavior

So how do you know whether the problem that you're experiencing might be a problem with an add-in and not with Word itself? One of the quickest ways to find out whether an add-in might be causing an issue is to start Word using a switch.

START WORD USING THE /A SWITCH

1. In Windows click Start and click Run to open the Run dialog.
2. Type "WINWORD.EXE /a" (without the quotes) and click OK.

If Word behaves normally when you start it in this way, an incompatible add-in might be the cause.

I have an add-in? How did it get there?

You might ask, "How can this be? I didn't install any add-ins." The answer is that some specialized programs install add-ins for the Microsoft Office System to help you integrate those programs with Office. However, the add-ins might not be compatible with the version of Word that you're using.

How to figure out which add-in might be causing the problem

The first place to look is the list of COM add-ins that are loaded when you start Word.

VIEW THE LIST OF COM ADD-INS FOR WORD

You can view the list of COM add-ins that have been installed for Word in the COM Add-Ins dialog.

NOTE: Some COM add-ins that have been installed might not be listed in the COM Add-Ins dialog. I'll address this later.

Word 2003 and earlier versions

1. Start Word normally.
2. On the Tools menu click Customize to open the Customize dialog.
3. In the Customize dialog click the Commands tab.
4. In the Categories list select Tools.
5. In the Commands list click COM Add-Ins and drag the command to a toolbar.
6. Click Close to close the Customize dialog.
7. Click the COM Add-Ins button on the toolbar to open the COM Add-Ins dialog. The active COM add-ins will be listed and selected in the "Add-Ins available" list.

Word 2007

1. Start Word normally.
2. Click the Office button and click Word Options to open the Word Options dialog.
3. Click Add-Ins to display the Add-ins options.
4. In the Manage list select COM Add-ins and click Go to open the COM Add-Ins dialog. The active COM add-ins will be listed and selected in the "Add-Ins available" list.

DISABLE THE COM ADD-IN

In the COM Add-Ins dialog, you can clear the checkbox for the add-in and click OK to disable the add-in if the add-in has been installed only for the current user. If the add-in has been installed for all users on the computer, the add-in might not be listed in the COM Add-Ins dialog at all; you will need to view the list of add-ins in the registry and then you will need to modify a registry entry for the add-in to disable it.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Disable the COM add-in in the registry

1. With Office programs closed, in Windows click Start and click Run to open the Run dialog.
2. Type "REGEDIT" (without the quotes) and click OK.
3. Browse to the following registry key.
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins
   
   The COM add-ins that have been installed for Word for all users on the computer will be listed.
   
   Right-click the Addins key and choose Export to save a copy of the key for backup purposes. You can double-click the .reg file later to restore the registry entries to their original values, if necessary. (NOTE: This will also restore the problem that you're experiencing. A best practice is to delete the .reg file when you have completed troubleshooting so that you don't accidentally restore the problem in the future.)
   
   
4. Select the registry key for an add-in. The registry entries for that key will be listed for the add-in. One of the registry entries will be named LoadBehavior.
5. Right-click the LoadBehavior entry and click Modify. The Edit DWORD Value dialog will be displayed. Write down the add-in name and the value displayed in the "Value data" field so that you can restore the value after you finish troubleshooting.
6. In the Edit DWORD Value dialog, type a zero "0" (without the quotes) in the "Value data" field and click OK.
7. Start Word normally. If Word behaves normally then the add-in that you changed the LoadBehavior for was causing the issue.

VIEW THE LIST OF TEMPLATE ADD-INS FOR WORD

Not all add-ins are COM add-ins. There are many add-ins for Word that are simply Word Document Template (*.dot) or—in the case of Word 2007—Word Macro-Enabled Template (*.dotm) files that have been installed into one of the Startup folders for Word. By default, the Startup folders for Word are in the following locations.

Word 2003 on Windows XP

C:\Program Files\Microsoft Office\Office11\Startup
C:\Documents and Settings\<user name>\Application Data\Microsoft\Word\Startup

Word 2003 on Windows Vista

C:\Program Files\Microsoft Office\Office11\Startup
C:\Users\<user name>\AppData\Roaming\Microsoft\Word\Startup

Word 2007 on Windows XP

C:\Program Files\Microsoft Office\Office12\Startup
C:\Documents and Settings\<user name>\Application Data\Microsoft\Word\Startup

Word 2007 on Windows Vista

C:\Program Files\Microsoft Office\Office12\Startup
C:\Users\<user name>\AppData\Roaming\Microsoft\Word\Startup

DISABLE THE TEMPLATE ADD-IN

One at a time, rename the Word Document Template (*.dot) or Word Macro-Enabled Template (*.dotm) files in those locations to include the file extension ".old" (without the quotes) and then start Word normally. If Word then behaves normally, the file that you last renamed is the add-in that was causing the issue.

What next?

Perhaps you've found an add-in that is causing Word to exhibit unexpected behavior. What next? You'll need to contact the company or developer who created the add-in to see whether it can be updated for you.

More information

See the following Microsoft Knowledge Base articles for more information.

• 826857 Description of the "/a" startup switch in Word
  http://support.microsoft.com/default.aspx?scid=kb;EN-US;826857
• 921541 How to troubleshoot problems that occur when you start or use Word 2007, Word 2003, or Word 2002
  http://support.microsoft.com/default.aspx?scid=kb;EN-US;921541
• 259413 How to troubleshoot problems that may occur when you start or work in Word 2000, in Word 2002, and in Word 2003
  http://support.microsoft.com/default.aspx?scid=kb;EN-US;259413

Author for the Post: - Ryan Christiansen

Just like many other trades and professions, the Microsoft Office Word support engineer uses a basic set of tools on a daily basis. But while carpenters, cooks, gardeners, and auto mechanics might use physical tools to solve problems, the Word support engineer's basic tools are a set of Microsoft Knowledge Base articles related to Word.

• 259413 "How to troubleshoot problems that may occur when you start or work in Word 2000, in Word 2002, and in Word 2003" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;259413
• 826864 "How to troubleshoot damaged Word documents" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;826864
• 316951 "How to recover a lost Word document" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;316951

These three Knowledge Base articles are the basic tools that we use on a daily basis to solve or narrow down most of the unexpected problems that a person might encounter with Word.
 
KB 259413 "How to troubleshoot problems that may occur when you start or work in Word 2000, in Word 2002, and in Word 2003"
When I first started working as a support engineer for Word, I literally kept a printed copy of KB 259413 next to my computer so that I could refer to it in the event that our support center might experience network connectivity issues while I was on the phone with a customer. Only recently did I discard that coffee-stained, dried-paper copy of the article.
 
KB 259413 includes information about how to recognize when a printer driver, antivirus software, a damaged file, a damaged Normal.dot template, damaged registry keys, a Word customization, a video driver, a damaged Office DLL file, or a non-essential service might be causing Word to behave badly.
 
A carpenter might pick a hammer and a cook might pick a good cutting knife, but if I were to pick a single tool to help me with my job, KB 259413 is the one.
 
KB 826864 "How to troubleshoot damaged Word documents"
Files of any kind can become damaged. Complicated files that you open and modify again and again stand a higher chance of becoming damaged. Backing up your files on a regular basis is always a good idea.
 
Fortunately, it is usually possible to recover some or most of the content in a damaged Word document, or in the very least the text from the document. KB 826864 walks you through how to recover a damaged document.
 
316951 "How to recover a lost Word document"
If you do your work on a laptop, it's less likely that you will ever need to recover a lost document. A "lost document" means exactly what it says: the document is lost and you can't find it. This can happen if you're working on a document and then suddenly the power goes out or something unfortunate happens that causes Word to quit. KB 316951 will help you to find the AutoRecover and temporary files that might have been created for the lost document before the document became lost.
 
If you’re not frequently saving changes to your document, however, it’s highly unlikely that you will be able to recover the lost document. Save your work frequently and back up your files.

Author for the post: - Ryan Christiansen