Getting Help with Windows Intune

Getting Help with Windows Intune

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If you have just started using the Windows Intune cloud service and are looking for some help and support with it you have come to the right place.

On this page we have collected together a variety of ways for you to get help, and support on Windows Intune related issues.

Try the options below when you need more help.

 

Check out the Knowledgebase

Find answers to a technical issue; look up a KB article here.

 

Ask a Question in the Forums

Search the forums for an answer to your question, or ask a question if you can’t find the answer at the Windows Intune Forum:

Windows Intune

 

Create a Support Request

If you need more help with a Windows Intune problem you can create a technical support request here:

Windows Intune Support 

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  • We would like to know if Windows Intune can be purchased in parts as opposed to its complete suite of features similar to Microsoft Online Services - BPOS (http://www.microsoft.com/online/products.mspx) where you can subscribe to the whole suite or individual services. For example businesses may not need every feature on Windows Intune but may need to use Microsoft Easy Assist for their tech support team to help end users.

    Also when will mobile device management for Windows Phone 7 and perhaps earlier be available on Windows Intune?

  • Good feedback techieg. You may find the forums a good place to kick of a discussion like this.

    Thanks,

    Kevin

  • Can you clarify what the situation is with customers who have users with multiple devices (ie) a desktop  and laptop. How is Intune charged, by device or user account?

  • Windows Intune will be licensed by device, not by user.  In your example above, the user's desktop and laptop would consume two licenses.

    Thanks,

  • Hi Techieg,

    You can also submit feedback here:

    mymfe.microsoft.com/.../Feedback.aspx

    Thanks,