Automating Service Request Catalogs with System Center-Service Manager and Service Request Fulfillment with Orchestrator

Automating Service Request Catalogs with System Center-Service Manager and Service Request Fulfillment with Orchestrator

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Our presentation demonstrates how to deploy the service catalog introduced in System Center 2012 - Service Manager through PowerShell, as well as the benefits of doing so. We also dive into ways we utilize Orchestrator to automate fulfillment of some of the requests submitted to our team through the portal with the use of Orchestrator. We also show how we monitor the health of our service so we can anticipate and resolve any hiccups with our service.

Note: This presentation was originally given at a Microsoft internal event called ‘TechReady’.  Although most of the presentations at a TechReady event are typically Microsoft Confidential, we have specifically prepared this presentation to be shared with a public audience.  Please disregard the ‘Microsoft Confidential – Internal Only’ footnote that is present in the PowerPoint template for presentations at this conference.

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  • Great post! Can't wait for you to post the actual PowerShell scripts and perhaps a sample CSV file. My team (at a consulting company called Crayon in Sweden) have built a Hydration Kit for a complete System Center environment. Initially we'll use it for PoCs and it would be nice to be able to include an automated step to provision a generic Service Catalog in SCSM as Service Desk is one of the scenarios we're able to go through.

  • Hi Carl,

    I posted a blog on how to deploy using PowerShell and CSV files at blogs.technet.com/.../automating-service-manager-service-request-catalog-deployment-through-powershell-and-csv-files.aspx.  The scripts can be found there.

    Andrew

  • Thanks Andrew, I'll go check it out!