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TechNet Forum Windows 7 Support Team
Windows Update error 80072f8f
Posted
over 2 years ago
by
Nicholas Li
4
Comments
Windows Update error 80072f8f SYMPTOM When running Windows Update, the error code 0x80072f8f was received. CAUSE Regarding the error code 80072f8f, it means “ERROR_INTERNET_DECODING_FAILED” which caused by the Internet Time could...
TechNet Forum Windows 7 Support Team
Clear the Update Failure Information
Posted
over 2 years ago
by
Nicholas Li
1
Comments
There is a lot of update failure information listed in Windows Update history, how can I delete it? The Windows Update history is a log that records previous attempts of installation. If an update fails to install, an entry will be added. Even if the...
TechNet Forum Windows 7 Support Team
Cannot Join a HomeGroup
Posted
over 2 years ago
by
Nicholas Li
1
Comments
Cannot Join a HomeGroup SYMPTOM When trying to join a HomeGroup, after entering the password, the message "Windows cannot set up a HomeGroup on this computer" appeared. SOLUTION Regarding the issue, please try the following methods: 1. Go...
TechNet Forum Windows 7 Support Team
Is It Possible To Display the Screensavers on Both Monitors When Dual Monitor Is Configured?
Posted
over 2 years ago
by
Nicholas Li
0
Comments
Is it possible to display the screensavers on both monitors when dual monitor is configured? If you configured the dual monitor as “For Duplicate your displays”, the screensaver can be displayed on both monitors; however, if you choose...
TechNet Forum Windows 7 Support Team
Gadget Items Are Missing or Crashing Issue
Posted
over 2 years ago
by
Nicholas Li
0
Comments
Gadget Items Are Missing or Crashing Issue SYMPTOM Sidebar doesn't run at start up and the gadgets need to be added every time. SOLUTION First, please run MSCONFIG to check if the sidebar.exe entry is added under Startup tab and go to check...
TechNet Forum Windows 7 Support Team
Troubleshoot Bluetooth Device Issues
Posted
over 2 years ago
by
Nicholas Li
1
Comments
Troubleshoot Bluetooth Device Issues Sometimes, we may be puzzled by the issues of Bluetooth devices. I would like to share some ideas about how to troubleshoot these issues. First of all, please make sure the software and drivers for the Bluetooth...
TechNet Forum Windows 7 Support Team
Microsoft Games (Solitaire etc.) Cannot Work Normally in Windows 7
Posted
over 2 years ago
by
Nicholas Li
0
Comments
Microsoft Games (Solitaire etc.) Cannot Work Normally in Windows 7 SYMPTOM Microsoft games (Solitaire etc.) cannot work normally in Windows 7 RESOLUTION We can reset the games feature to solve this issue: 1. Go to Control Panel\All Control...
TechNet Forum Windows 7 Support Team
Taskbar Thumbnails Disappeared
Posted
over 2 years ago
by
Nicholas Li
0
Comments
Taskbar Thumbnails Disappeared SYMPTOM The taskbar thumbnails in Aero stopped working. Please Note: Taskbar Thumbnail Preview only works when you have enabled Aero in Windows 7, for more information, please refer to: What is the Aero desktop...
TechNet Forum Windows 7 Support Team
Start Menu Items Missing
Posted
over 2 years ago
by
Nicholas Li
0
Comments
Start Menu Items Missing SYMPTOM Accessories and Startup menu items disappeared from the Default User profile. But they are existed in the domain administrator account and in C:\ProgramData\Microsoft\Windows\Start Menu\Programs RESOLUTION...
TechNet Forum Windows 7 Support Team
Change the Number of Recent Items Displayed in Windows 7 Jump List
Posted
over 2 years ago
by
Nicholas Li
0
Comments
To change (increase or decrease) the number of recent items displayed in Windows 7 Jump List, please try the following methods: Method 1: 1. Right click on Start button. 2. Select Properties . 3. Switch to Start Menu tab and click Customize...
TechNet Forum Windows 7 Support Team
Internet Explorer Stops Responding, Stops Working, Or Restarts
Posted
over 2 years ago
by
Nicholas Li
0
Comments
Internet Explorer stops responding, stops working, or restarts SYMPTOM When you use Internet Explorer, it does not work. Internet Explorer may work for a while, but then it may stop ; or, I nternet Explorer may restart unexpectedly ; or ,...
TechNet Forum Windows 7 Support Team
Hide User Folder on Save as Dialog Box
Posted
over 2 years ago
by
Nicholas Li
3
Comments
To hide user folder on save as dialog box, perform the following steps: Note: Please backup the Registry first. 1. Click Start, type in regedit.exe in Search box and press enter. If you are prompted by UAC, just click on Yes. 2. In Registry...
TechNet Forum Windows 7 Support Team
The Notification “An Error Has Occurred in the Script on This Page” Appears When You Open Internet Explorer.
Posted
over 2 years ago
by
Nicholas Li
1
Comments
SYMPTOM The notification “An Error Has Occurred in the Script on This Page” appears when you open Internet Explorer. SOLUTION To resolve this issue, please follow these m ethods : Method 1: 1. Click Start, and...
TechNet Forum Windows 7 Support Team
New Included Music Files Are not Displayed in Windows Media Player Library
Posted
over 2 years ago
by
Nicholas Li
2
Comments
New included music files are not displayed in Windows Media Player library SYMPTOM You include new music files in Library. However, they are not displayed in Windows Media Player library. CAUSE The Windows Media Player database...
TechNet Forum Windows 7 Support Team
Microsoft 6to4 Adapter is not Working.
Posted
over 2 years ago
by
Nicholas Li
0
Comments
Microsoft 6to4 adapter is not working. SYMPTOM Microsoft 6to4 adapter is not working. In Device Manager, you can see the following error in Device Status box: This device is not working properly because Windows cannot load the...
TechNet Forum Windows 7 Support Team
General Troubleshooting steps for the Windows Update issue
Posted
over 2 years ago
by
Nicholas Li
0
Comments
General Troubleshooting steps for the Windows Update issue SYMPTOM Our customers may meet Windows Update related issues. RESOLUTION Here are some general troubleshooting methods for the Windows Update issues. Before moving...
TechNet Forum Windows 7 Support Team
Error "0x81000015" Appears When You Back Up Files in Windows 7
Posted
over 2 years ago
by
Nicholas Li
3
Comments
SYMPTOM When performing a backup of the system to an external USB drive, the following error appears in the action center “Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have...
TechNet Forum Windows 7 Support Team
Windows Media Center Freezes Randomly When Playing DVD
Posted
over 2 years ago
by
Nicholas Li
0
Comments
SYMPTOM On the computer which has a NVIDIA graphics card, when using Windows Media Center, a DVD playback problem occurs. If the subtitles are disabled, all DVDs play correctly without stopping playback; with subtitles enabled it freezes after a...
TechNet Forum Windows 7 Support Team
Duplex Print Does not Work in Windows 7
Posted
over 2 years ago
by
Nicholas Li
0
Comments
SYMPTOM Duplex print does not work in Windows 7. However, it works on your Windows XP computer with the same printer. This issue persists after updating printer driver. CAUSE In earlier versions of windows, there was an option to say...
TechNet Forum Windows 7 Support Team
Error "0x0000052e" Appears When You Try to Install a Network Printer in Windows 7
Posted
over 2 years ago
by
Nicholas Li
3
Comments
SYMPTOMS When you try to install a network printer on a computer that is running Windows 7, you receive the following error message: Windows cannot connect to the printer (details: Operation failed with error 0x0000052e) CAUSE ...
TechNet Forum Windows 7 Support Team
Restore Points Lost After System Rebooting
Posted
over 2 years ago
by
Nicholas Li
3
Comments
SYMPTOMS System Restore points are missing after system reboots. When the issue happens, one or more of the following events could be logged: Event ID 22: Volume Shadow Copy Service error: A critical component required by the Volume Shadow...
TechNet Forum Windows 7 Support Team
"This Tab Has Been Recovered" Message Pops Up When You Are Browsing Some Websites Using Internet Explorer 8
Posted
over 2 years ago
by
Nicholas Li
7
Comments
SYMPTOM When you attempt to browse a website using Internet Explorer 8, instead of seeing the expected website, and error message like the following appears: “This tab has been recovered. A problem with this web page caused Internet...
TechNet Forum Windows 7 Support Team
"Peer Name Resolution Protocol" Service Could not be Started and HomeGroup Is not Working
Posted
over 2 years ago
by
Nicholas Li
0
Comments
SYMPTOM You cannot join a HomeGroup with an error message "Windows cannot set up a HomeGroup on this computer. Error code: 0x80630801". In addition, you may observe the issue that "Peer Networking Grouping" service cannot be started on this...
TechNet Forum Windows 7 Support Team
The Value of OEMBackground Registry Key Resets Back to 0 after Theme Gets Changed
Posted
over 2 years ago
by
Nicholas Li
0
Comments
SYMPTOMS You are setting this registry value so that you can see a custom welcome screen background: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background] "OEMBackground"=dword:00000001 However...
TechNet Forum Windows 7 Support Team
User profile cannot be loaded with Event ID 1509, DETAIL - The filename or extension is too long
Posted
over 2 years ago
by
Nicholas Li
1
Comments
SYMPTOM Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application Event Log. The detail of the event id 1509 is something...
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