Windows Update error 80072f8f SYMPTOM When running Windows Update, the error code 0x80072f8f was received. CAUSE Regarding the error code 80072f8f, it means “ERROR_INTERNET_DECODING_FAILED” which caused by the Internet Time could...

There is a lot of update failure information listed in Windows Update history, how can I delete it? The Windows Update history is a log that records previous attempts of installation. If an update fails to install, an entry will be added. Even if the...

Cannot Join a HomeGroup SYMPTOM When trying to join a HomeGroup, after entering the password, the message "Windows cannot set up a HomeGroup on this computer" appeared. SOLUTION Regarding the issue, please try the following methods: 1. Go...

Is it possible to display the screensavers on both monitors when dual monitor is configured? If you configured the dual monitor as “For Duplicate your displays”, the screensaver can be displayed on both monitors; however, if you choose...

Gadget Items Are Missing or Crashing Issue SYMPTOM Sidebar doesn't run at start up and the gadgets need to be added every time. SOLUTION First, please run MSCONFIG to check if the sidebar.exe entry is added under Startup tab and go to check...

Troubleshoot Bluetooth Device Issues Sometimes, we may be puzzled by the issues of Bluetooth devices. I would like to share some ideas about how to troubleshoot these issues. First of all, please make sure the software and drivers for the Bluetooth...

Microsoft Games (Solitaire etc.) Cannot Work Normally in Windows 7 SYMPTOM Microsoft games (Solitaire etc.) cannot work normally in Windows 7 RESOLUTION We can reset the games feature to solve this issue: 1. Go to Control Panel\All Control...

Taskbar Thumbnails Disappeared SYMPTOM The taskbar thumbnails in Aero stopped working. Please Note: Taskbar Thumbnail Preview only works when you have enabled Aero in Windows 7, for more information, please refer to: What is the Aero desktop...

Start Menu Items Missing SYMPTOM Accessories and Startup menu items disappeared from the Default User profile. But they are existed in the domain administrator account and in C:\ProgramData\Microsoft\Windows\Start Menu\Programs RESOLUTION...

To change (increase or decrease) the number of recent items displayed in Windows 7 Jump List, please try the following methods: Method 1: 1. Right click on Start button. 2. Select Properties . 3. Switch to Start Menu tab and click Customize...

Internet Explorer stops responding, stops working, or restarts SYMPTOM When you use Internet Explorer, it does not work. Internet Explorer may work for a while, but then it may stop ; or, I nternet Explorer may restart unexpectedly ; or ,...

To hide user folder on save as dialog box, perform the following steps: Note: Please backup the Registry first. 1. Click Start, type in regedit.exe in Search box and press enter. If you are prompted by UAC, just click on Yes. 2. In Registry...

SYMPTOM The notification “An Error Has Occurred in the Script on This Page” appears when you open Internet Explorer. SOLUTION To resolve this issue, please follow these m ethods : Method 1: 1. Click Start, and...

New included music files are not displayed in Windows Media Player library SYMPTOM You include new music files in Library. However, they are not displayed in Windows Media Player library. CAUSE The Windows Media Player database...

Microsoft 6to4 adapter is not working. SYMPTOM Microsoft 6to4 adapter is not working. In Device Manager, you can see the following error in Device Status box: This device is not working properly because Windows cannot load the...

General Troubleshooting steps for the Windows Update issue SYMPTOM Our customers may meet Windows Update related issues. RESOLUTION Here are some general troubleshooting methods for the Windows Update issues. Before moving...

SYMPTOM When performing a backup of the system to an external USB drive, the following error appears in the action center “Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have...

SYMPTOM On the computer which has a NVIDIA graphics card, when using Windows Media Center, a DVD playback problem occurs. If the subtitles are disabled, all DVDs play correctly without stopping playback; with subtitles enabled it freezes after a...

SYMPTOM Duplex print does not work in Windows 7. However, it works on your Windows XP computer with the same printer. This issue persists after updating printer driver. CAUSE In earlier versions of windows, there was an option to say...

SYMPTOMS When you try to install a network printer on a computer that is running Windows 7, you receive the following error message: Windows cannot connect to the printer (details: Operation failed with error 0x0000052e) CAUSE ...

SYMPTOMS System Restore points are missing after system reboots. When the issue happens, one or more of the following events could be logged: Event ID 22: Volume Shadow Copy Service error: A critical component required by the Volume Shadow...

SYMPTOM When you attempt to browse a website using Internet Explorer 8, instead of seeing the expected website, and error message like the following appears: “This tab has been recovered. A problem with this web page caused Internet...

SYMPTOM You cannot join a HomeGroup with an error message "Windows cannot set up a HomeGroup on this computer. Error code: 0x80630801". In addition, you may observe the issue that "Peer Networking Grouping" service cannot be started on this...

SYMPTOMS You are setting this registry value so that you can see a custom welcome screen background: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background] "OEMBackground"=dword:00000001 However...

SYMPTOM Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application Event Log. The detail of the event id 1509 is something...