SYMPTOM When you attempt to browse a website using Internet Explorer 8, instead of seeing the expected website, and error message like the following appears: “This tab has been recovered. A problem with this web page caused Internet...

Windows Update error 80072f8f SYMPTOM When running Windows Update, the error code 0x80072f8f was received. CAUSE Regarding the error code 80072f8f, it means “ERROR_INTERNET_DECODING_FAILED” which caused by the Internet Time could...

SYMPTOM When performing a backup of the system to an external USB drive, the following error appears in the action center “Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have...

To hide user folder on save as dialog box, perform the following steps: Note: Please backup the Registry first. 1. Click Start, type in regedit.exe in Search box and press enter. If you are prompted by UAC, just click on Yes. 2. In Registry...

SYMPTOMS System Restore points are missing after system reboots. When the issue happens, one or more of the following events could be logged: Event ID 22: Volume Shadow Copy Service error: A critical component required by the Volume Shadow...

SYMPTOMS When you try to install a network printer on a computer that is running Windows 7, you receive the following error message: Windows cannot connect to the printer (details: Operation failed with error 0x0000052e) CAUSE ...

SYMPTOM On Windows 7 32bit or b4bit clients, after creating an incoming connection, the system tray icon always displays a red x when no incoming connections are active. However, you can still access internet without problem. See the following...

SYMPTOMS When you do a backup you get an error 0x81000019, the message is: "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available to create...

When a .BAT file or a shortcut pointing to a .bat file is opened, we will not find an option to "Pin the program to taskbar”; and we can’t neither drag nor drop the file to the taskbar. The .CMD file has the same behavior as the .BAT...

SYMPTOM The network adapter icons are missing from Network and Sharing Center. However, you can see the adapters in Device Manager and can access Internet without problems even though a Red X appears at the notification area. The issue persists...

New included music files are not displayed in Windows Media Player library SYMPTOM You include new music files in Library. However, they are not displayed in Windows Media Player library. CAUSE The Windows Media Player database...

SYMPTOM The notification “An Error Has Occurred in the Script on This Page” appears when you open Internet Explorer. SOLUTION To resolve this issue, please follow these m ethods : Method 1: 1. Click Start, and...

Troubleshoot Bluetooth Device Issues Sometimes, we may be puzzled by the issues of Bluetooth devices. I would like to share some ideas about how to troubleshoot these issues. First of all, please make sure the software and drivers for the Bluetooth...

Cannot Join a HomeGroup SYMPTOM When trying to join a HomeGroup, after entering the password, the message "Windows cannot set up a HomeGroup on this computer" appeared. SOLUTION Regarding the issue, please try the following methods: 1. Go...

There is a lot of update failure information listed in Windows Update history, how can I delete it? The Windows Update history is a log that records previous attempts of installation. If an update fails to install, an entry will be added. Even if the...

SYMPTOM Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application Event Log. The detail of the event id 1509 is something...

SYMPTOMS You are setting this registry value so that you can see a custom welcome screen background: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background] "OEMBackground"=dword:00000001 However...

SYMPTOM You cannot join a HomeGroup with an error message "Windows cannot set up a HomeGroup on this computer. Error code: 0x80630801". In addition, you may observe the issue that "Peer Networking Grouping" service cannot be started on this...

SYMPTOM Duplex print does not work in Windows 7. However, it works on your Windows XP computer with the same printer. This issue persists after updating printer driver. CAUSE In earlier versions of windows, there was an option to say...

SYMPTOM On the computer which has a NVIDIA graphics card, when using Windows Media Center, a DVD playback problem occurs. If the subtitles are disabled, all DVDs play correctly without stopping playback; with subtitles enabled it freezes after a...

SYMPTOM When you run the Windows 7 Upgrade Advisor tool on a system which use a proxy to access the Internet you receive the error: “Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check...

SYMPTOMS When you try to print from a Windows 7 client to a Windows Server 2003 print server, the print job fails, and the following event may be logged in the event log: Event ID: 372 Level: Error Description: The document <document...

SYMPTOMS When you record the sounds input from Line-in, and in the mean time you listen to the recording from the speaker, you may find 0.5 to 1 second delay. Consider the following scenario: You are musicians. When you plug the headphones into...

STEPS To activate Windows 7, perform these steps: 1. Click the Start button, Right click Computer , click Properties . 2. Under the Windows activation section at the bottom, click Activate Windows now . 3. Choose Active Windows...

SYMPTOM After you change your “Default input language” in control panel in Windows XP mode and report Windows, the value you changed will revert to the default value(English(United States)-US). CAUSE The Terminal Server client...