TechNet Forum Windows 7 Support Team

Windows Update error 80072f8f

2011-11-08T08:08:00Z

Windows Update error 80072f8f

SYMPTOM

When running Windows Update, the error code 0x80072f8f was received.

CAUSE

Regarding the error code 80072f8f, it means “ERROR_INTERNET_DECODING_FAILED” which caused by the Internet Time could not be synchronized with global Update Server. The valid date and time are on the Secure Sockets Layer (SSL) certificate that the Windows Update website uses. In this scenario, the Windows Update scan operation is unable to scan the computer for updates successfully.

RESOLUTION

Please take the following steps to check the issue:

1. Click the “Start” button, type “Date and Time” in the Search bar, and then click “Date and Time” in the Programs list.

2. In the “Date and Time Settings” dialog box, please perform the following:

1) Check the time and date on system:

In the “Date and Time” dialog box, click “Change date and time”, configure the correct date and time and click OK.

2) Ensure the Time zone setting is correct.

3) Configure Internet Time Setting:

        a) Switch to the “Internet Time” tab and then click Change settings.
        b) Select the check box next to “Synchronize with an Internet time server”, select the time server “time.windows.com”, and then click "Update now".
        c) Then Click OK to apply the settings.

Please restart the computer and check the issue.

Clear the Update Failure Information

2011-10-18T08:20:00Z

There is a lot of update failure information listed in Windows Update history, how can I delete it?

The Windows Update history is a log that records previous attempts of installation. If an update fails to install, an entry will be added. Even if the update has been installed successfully later, either by installing a later compiled pack that includes the failed update or by Automatic Update in the background, those logged items remain.

Therefore, the history is not related to the current system status. To check whether Windows is up-to-date, we can have a check with Windows Update.

Also, please understand the information of Windows Update history is in a file and if you would like to delete it, all the update history, not just the installation failures will be removed.

To clear the Windows Update history, please follow the steps below:

1. Open command prompt:

    1) Click Start, and then type cmd in the Start Search box.
    2) In the search results list, right-click Command Prompt, and then click Run as Administrator.
    3) When you are prompted by User Account Control, click Continue.

2. At the command prompt, type "net stop WuAuServ" (without quotations) and press Enter.
3. Click Start, type "%windir%" (without quotations) in the Start Search box and press Enter.
4. In the opened folder, look for the folder named "SoftwareDistribution" and open it.
5. Double click the DataStore folder and locate the DataStore.edb file. Right-click on the file, select "Rename" and type "DataStoreold" (without quotations) to rename this file.
6. Open command prompt, type in the command "net start WuAuServ" (without quotations) and press Enter to restart the Automatic Updates service.

Then check if the updates failure history is cleared.

Cannot Join a HomeGroup

2011-08-24T08:16:17Z

Cannot Join a HomeGroup

SYMPTOM

When trying to join a HomeGroup, after entering the password, the message "Windows cannot set up a HomeGroup on this computer" appeared.

SOLUTION

Regarding the issue, please try the following methods:

1. Go to “Control Panel\All Control Panel Items\HomeGroup” and click “Start the HomeGroup troubleshooter” link to check the issue.

2. Please also try the methods in the guide:

Why can’t I join a HomeGroup?

3. Please boot in Clean Boot to test this issue.

4. Ensure the Time Zone and Time/Date are the same on each machine.

5. Reset HomeGroup:
    --------------------------
    1) Click the Start Button, type "cmd" (without quotation marks), in the search result list, right click on Cmd.exe and select Run as administrator.
      Note: If you are prompted for an administrator password or confirmation, type your password, or click Continue.

2) In the popup window, type the following command and press Enter:

Net stop p2pimsvc

3) Access the following folder and clear all files inside:

C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking

4) Click the Start Button, type "cmd" (without quotation marks), in the search result list, right click on Cmd.exe and select Run as administrator.

Net start p2pimsvc

6. Please check your network adapter settings for IPv6. Your network connection must have IPv6 to support HomeGroup. If it is disabled, follow the steps below to enable it:

    1) Right click on the network icon and click Open the Network and Sharing Center.
    2) In Network and Sharing Center, click Change adapter settings.
    3) In the Network Connections window, right click on your network adapter and select Properties.
    4) In the Properties window, check the box for Internet Protocol Version 6 (TCP/IPv6).
    5) Close all the windows and reboot your system.

7. If the issue persists, please try creating HomeGroup again.

Is It Possible To Display the Screensavers on Both Monitors When Dual Monitor Is Configured?

2011-08-24T07:41:00Z

Is it possible to display the screensavers on both monitors when dual monitor is configured?

If you configured the dual monitor as “For Duplicate your displays”, the screensaver can be displayed on both monitors; however, if you choose the “Extended your displays” option, this will not work.

You can change the display settings of your monitor by following the steps:

1. Click Start and go to "Control Panel - Appearance and Personalization – Display- Change Display Settings".

2. Select the Duplicate these displays option in the Multiple displays drop box.

Then, choose the screensaver and it will be displayed on both monitors.

More information:

Work and play better with multiple monitors

Gadget Items Are Missing or Crashing Issue

2011-07-21T09:52:00Z

Gadget Items Are Missing or Crashing Issue

SYMPTOM

Sidebar doesn't run at start up and the gadgets need to be added every time.

SOLUTION

First, please run MSCONFIG to check if the sidebar.exe entry is added under Startup tab and go to check if the sidebar.exe entry is added under [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

If it does not work, please copy ATL.DLL from to C:\Windows\System32 to C:\Program Files\Windows Sidebar folder and run the following commands with elevated privilege:

CD\

CD "\Program Files\Windows Sidebar"

REGSVR32 ATL.DLL

REGSVR32 SBDROP.DLL

REGSVR32 WLSRVC.DLL

If the issue persists, you can try the following steps to reset the Sidebar. The following steps will remove all downloaded gadgets.

Show Hidden File

-------------------

1. Click Start and click Control Panel.

2. Choose Folder Options.

3. Click View tab, choose Show hidden files and folders and uncheck Hide Protected Operating System Files and Folders box, click Apply and click OK.

Rename Sidebar file

---------------------

1. Click Start -> Computer

2. Go to C:\Users\<user name>\AppData\Local\Microsoft\Windows Sidebar (where <user name> is your current user account name).

3. Open Settings.ini, press CTRL+A (select all) and press delete. The file is now empty. Save the file.

4. Browse into the Gadgets directory.

5. Select CTRL+A (select all) and rename them.

Troubleshoot Bluetooth Device Issues

2011-07-21T09:23:00Z

Troubleshoot Bluetooth Device Issues

Sometimes, we may be puzzled by the issues of Bluetooth devices. I would like to share some ideas about how to troubleshoot these issues.

First of all, please make sure the software and drivers for the Bluetooth devices are properly installed and configured.

Also, we can take the following steps to pair the Bluetooth device in Windows 7 and type the passkey.

How to pair the Bluetooth device in Windows 7 and how to type the passkey:

==================================================

Connect your device to computer.
Click the Start, type devicepairingwizard and Press Enter.
Select the box "Turn on Bluetooth" and check "Make this device visible to other devices".
After the device is detected, select your device and then Click Next to begin pairing.
Let the Windows install the device drivers for your Bluetooth peripheral. If you skip the driver installation phase, you’ll probably end up with an outdated driver and might not have full functionality of your Bluetooth device.

Note: If you need to enter any pass code try 0000 that's the default for most of the Bluetooth device out there, if doesn't work, check the user menu of your device.

If there is any issue, please open Device and Printers, right click the Bluetooth device, and select Troubleshoot to fix the problem.

References:

Add a Bluetooth or other wireless or network device: frequently asked questions

Add a Bluetooth enabled device to your computer

Attempting to pair a Bluetooth mobile phone may fail on some slower systems.

Microsoft Games (Solitaire etc.) Cannot Work Normally in Windows 7

2011-06-15T09:45:00Z

Microsoft Games (Solitaire etc.) Cannot Work Normally in Windows 7

SYMPTOM

Microsoft games (Solitaire etc.) cannot work normally in Windows 7

RESOLUTION

We can reset the games feature to solve this issue:

1. Go to Control Panel\All Control Panel Items\Programs and Features.

2. Select Turn Windows feature on or off.

3. Uncheck Games. Click OK, and then reboot to apply these changes.

4. Repeat the steps 1-2 above, and then Check Games feature again.

5. Click OK, and then reboot the computer to apply these changes.

Taskbar Thumbnails Disappeared

2011-06-15T09:26:00Z

Taskbar Thumbnails Disappeared

SYMPTOM

The taskbar thumbnails in Aero stopped working.

Please Note: Taskbar Thumbnail Preview only works when you have enabled Aero in Windows 7, for more information, please refer to:

What is the Aero desktop experience?

http://windows.microsoft.com/en-US/windows7/What-is-the-Aero-desktop-experience

RESOLUTION

First, please apply the update in the following Knowledge Base article and see if it works:

An update is available that enables the thumbnail controls of certain applications to be displayed correctly on the taskbar in Windows 7 or in Windows Server 2008 R2

http://support.microsoft.com/kb/2259539

If the issue persists, please also try the following methods:

1. Test this issue in Clean Boot:

http://support.microsoft.com/kb/929135

2. Check the Group Policy settingsfor this issue:

How to Enable or Disable Taskbar Thumbnail Preview in Windows 7

-----------------------------------------------------

1) Click on start and type on Search bar gpedit.msc and press enter.

2) Now navigate to User Configuration, Administrative Templates, and Start Menu and Taskbar in left pan of Group Policy Editor.

3) Locate “Turn off Taskbar Thumbnails” in right pan of Group policy editor and double click on it.

4) Select Disable click Apply and Press Ok.

5) Now check Taskbar, it shouldn’t show Thumbnails Preview.

3. Please check the following registry keys:

Before modify the registry keys, please take a backup of the key. For more information about how to back up and restore the registry, please click the following link to view the article:

Back up the registry

http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

1) Type regedit in Start menu Search box and press Enter to open the Registry Editor.

2) Go to following key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

3) In right pane, create a new DWORD value DisablePreviewWindow and set its value to 0 to enable previews.

4) Log off or restart your system to take effect.

Start Menu Items Missing

2011-06-15T08:56:00Z

Start Menu Items Missing

SYMPTOM

Accessories and Startup menu items disappeared from the Default User profile. But they are existed in the domain administrator account and in

C:\ProgramData\Microsoft\Windows\Start Menu\Programs

RESOLUTION

First, please check if the items exist in:

%AppData%\Microsoft\Windows\Start Menu\Programs

If they exist and the computer is in a domain, please check if your domain admin enabled the policy “Remove common program groups from the Start Menu” for your user account in the domain. If you have local administrator rights you can run “rsop.msc” to get an overview of the settings that are enforced from the domain.

If the items don’t exist, please try to copy them back from a good Windows 7 computer.

REFERENCE

Some items missing from Start Menu

http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/d9e91a66-6474-4bd8-aef9-5e4ba9d31963

Change the Number of Recent Items Displayed in Windows 7 Jump List

2011-05-10T08:53:00Z

To change (increase or decrease) the number of recent items displayed in Windows 7 Jump List, please try the following methods:

Method 1:

1. Right click on Start button.

2. Select Properties.

3. Switch to Start Menu tab and click Customize button.

4. Under the “Start menu size” section at the bottom of the “Customize Start Menu” dialog, set a new value for Number of recent items to display in Jump Lists option.

More information:

Customize the Start Menu Options in Windows 7

Method 2:

Reduce or Disable Frequent Items of Windows Explorer Jump List in Windows 7

--------------------------------------------------------

Before modify the registry keys, please take a backup of the key. For more information about how to back up and restore the registry, please click the following link to view the article:

Back up the registry

1. Type regedit in RUN or Start menu Search box and press Enter to open the Registry Editor.

2. Now go to following key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

3. In the right-pane, locate Start_JumpListItems (a 32-bit DWORD value) and double click it to edit.

4. Example of possible value for Start_JumpListItems value:

1) To display maximum of 15 frequent items, set Start_JumpListItems to F or 15 (if Decimal Base is selected).

2) To display only 1 frequent item, set Start_JumpListItems to 1 (valid for both Hexadecimal and Decimal Base).

3) To totally disable Frequent item in Windows Explorer Jump List, set Start_JumpListItems to 0

Internet Explorer Stops Responding, Stops Working, Or Restarts

2011-05-10T08:12:00Z

Internet Explorer stops responding, stops working, or restarts

SYMPTOM

When you use Internet Explorer, it does not work. Internet Explorer may work for a while, but then it may stop; or, Internet Explorer may restart unexpectedly; or, an error message appeared.

CAUSE

Internet Explorer problems can be caused by a number of factors.

RESOLUTION

To fix this issue, follow these steps:

Before moving on, please check if there are any programs or updates installed before the issue occurs.

You may perform system restore to test this issue.

After that, you may refer to the self-help steps for a beginning to an intermediate computer user: Internet Explorer stops responding, stops working, or restarts

Also, please go to built-in troubleshooter that can automatically find and fix some common problems with Internet Explorer:

Tips for solving problems with Internet Explorer

If the issue persists, please move to the following suggestions:

1. Please boot in Safe Mode and Clean Boot to check if the issue still exists.

2. Please refer to the steps in the following link for the add-ons:

How do browser add-ons affect my computer?

3. Please go to reset the IE to test this issue:

How to reset Internet Explorer settings

4. You may try the following steps to reinstall the Internet Explorer to fix the issue:

1). Click Start and select Control Panel.

2). Click Programs and Features.

3). Click Turn Windows features on or off on the left hand side.

4). Uncheck Internet Explorer 8.

5). Click Yes and OK to continue.

6). Restart the computer.

Internet Explorer 8 would be uninstalled now.

Note: If Internet Explorer 8 is already unchecked, follow the steps mentioned below:

After restarting, follow these steps:

1). Click Start and select Control Panel.

2). Click Programs and Features.

3). Click Turn Windows features on or off on the left hand side.

4). Check Internet Explorer 8.

5). Click Yes and OK to continue.

6). Restart the computer.

This would re-install Internet Explorer 8.

References:

How do I uninstall or remove Internet Explorer 8?

How do I install or uninstall Internet Explorer 9?

5. Please use perform System File Checker to scan your system for missing/corrupt files.

If the problem cannot be resolved, please go to Event Viewer to check the event log, see if any error is relevant.

Hide User Folder on Save as Dialog Box

2011-05-10T07:58:00Z

To hide user folder on save as dialog box, perform the following steps:

Note: Please backup the Registry first.

1. Click Start, type in regedit.exe in Search box and press enter. If you are prompted by UAC, just click on Yes.

2. In Registry Editor, Locate the following registry subkey:

If your system is Windows 7 32bit, navigate to

HKEY_CLASSES_ROOT\CLSID\{59031a47-3f72-44a7-89c5 5595fe6b30ee}\ShellFolder

If your system is Windows 7 64bit, navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{59031a47-3f72-44a7-89c5-5595fe6b30ee}\ShellFolder

3. Right click on the ShellFolder key, select Permissions and give Administrators group Full Control permission and click OK.

4. In the right pane of Registry Editor, right click on Attributes and click on Modify. The default value is f084012d, change it to f094012d.

5. Exit Registry Editor.

The Notification “An Error Has Occurred in the Script on This Page” Appears When You Open Internet Explorer.

2011-04-05T09:20:14Z

SYMPTOM

The notification “An Error Has Occurred in the Script on This Page” appears when you open Internet Explorer.

SOLUTION

To resolve this issue, please follow these methods:

Method 1:

1. Click Start, and then click Run.

2. In the Open box, type Regsvr32 urlmon.dll, and then click OK.

3. When prompted with the DllRegisterServer in urlmon.dll succeeded message, click OK.

Method 2:

1. Open the Java Virtual Machine. To do so, visit the following Java Web site:

http://www.java.com/en

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

2. Close all instances of Internet Explorer.

3. Click Start, click Control Panel, and then double-click Internet Options.

4. Click the Advanced tab.

5. Under Browsing, click to clear the Enable third-party browser extensions (requires restart) check box.

6. Restart Internet Explorer.

Method 3:

1. Open Internet Explorer.

2. Click Tools, and click Internet Options.

3. Click the Advanced tab.

4. Under Browsing, click to select the Disable Script Debugging check box.

5. Click OK to close all windows, and then restart the computer.

New Included Music Files Are not Displayed in Windows Media Player Library

2011-04-05T08:30:00Z

New included music files are not displayed in Windows Media Player library

SYMPTOM

You include new music files in Library. However, they are not displayed in Windows Media Player library.

CAUSE

The Windows Media Player database is corrupted.

RESOLUTION

We need to delete the database and then re-add all of the media to the library. To archive this, please follow the steps below:

NOTE: These steps will delete system files. It is recommended to make a backup of any of these files before you do this, especially if you have purchased music via the online music shops. Your music will not be deleted, just the database.

1. Close Windows Media Player

To make sure Windows Media Player is closed, please open task manager by right clicking on the blank area and select “Start Task Manager”. If wmplayer.exe is still running under the Processes tab, highlight it and click “End Process”.

2. Clear Windows Media Player cache file

1) Open Windows Explorer and paste the following path into the address bar:

%USERPROFILE%\Local Settings\Application Data\Microsoft\Media Player\

The Window will open and you will see temp files inside.

2) Before deleting all the files, it is suggested to move all the content to another directory.

3) Select all the Items and Delete.

4) Restart Windows Media Player.

Then, you will notice all the music files you added appear in the library.

Microsoft 6to4 Adapter is not Working.

2011-04-05T08:07:06Z

Microsoft 6to4 adapter is not working.

SYMPTOM

Microsoft 6to4 adapter is not working.

In Device Manager, you can see the following error in Device Status box:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

CAUSE

The installed network adapter driver may not support the Microsoft 6to4 adapter.

RESOLUTION

Microsoft 6to4 Adapter is a virtual device which does some conversions between IPv6 and IPv4.

To troubleshoot this issue, first of all, please contact your network card manufactures’ support and check if any update drivers is released to support this feature. If the issue persists, please also try the following:

l If this computer is in a home environment, you can just uninstall the 6to4 adapter. To uninstall the 6to4 adapter, right-click it and click Uninstall.

l If your computer is part of a business network, consult your network administrator for the most appropriate action. There may be company tested drivers for your computer or there may be other considerations before you disable any IPv6 components.

MORE INFORMATION

Routing IPv6 Traffic over an IPv4 Infrastructure

http://technet.microsoft.com/en-us/library/cc756770(WS.10).aspx

IPv6 traffic between nodes in different sites across the Internet (6to4)

http://technet.microsoft.com/en-us/library/cc779985(WS.10).aspx

General Troubleshooting steps for the Windows Update issue

2011-04-05T08:01:00Z

General Troubleshooting steps for the Windows Update issue

SYMPTOM

Our customers may meet Windows Update related issues.

RESOLUTION

Here are some general troubleshooting methods for the Windows Update issues.

Before moving on, please check the failed updates’ names and IDs to verify that if they are the special updates (such as the updates for .Net Framework).

First, use the built-in troubleshooter to fix this issue. Please refer to the following link for the detailed information:

http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates

However, if the issue persists, it can be caused by several factors. In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again via Windows Update.

NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

1. Verify the relevant Windows Update services:

-------------------------------------------------------

1) Click the "Start" Button, in "Start Search" box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2) Double click the service "Windows Update".

3) Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.

4) Please repeat the above steps with the "Background Intelligent Transfer Service" service.

5) You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

2. Rename the Windows Update related folders referring to the steps in the following KB article:

Error code when you try to use Windows Update or Microsoft Update to install updates: "0X80248007"

http://support.microsoft.com/kb/958046

(The steps are also applied to Windows 7.)

3. Try to perform update in Clean Boot environment:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

4. Check that if there is any special error code received

5. Run sfc /scannow if troubleshoot missing or corrupted system files:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

Error "0x81000015" Appears When You Back Up Files in Windows 7

2011-03-07T09:13:00Z

SYMPTOM

When performing a backup of the system to an external USB drive, the following error appears in the action center “Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error. Make sure you have at least 400 MB of free space and try again". The error code is 0x81000015.In fact there is enough free disk space actually.

CAUSE

There are some conflicts between Windows Backup and third-party software programs that are associated with .zip files.

RESOLUTION

1. If you have Carbonite backup utility installed, disable the utility.

2. If you have IDrive applications installed, disable the applications.

3. If you have StuffIt installed, remove .zip associations from StuffIt.

4. If you are running other third-party software programs that are associated with .zip file, disable the programs.

APPLIES TO

Windows 7 Starter

Windows 7 Home Basic

Windows 7 Home Premium

Windows 7 Professional

Windows 7 Enterprise

Windows 7 Ultimate

Windows Media Center Freezes Randomly When Playing DVD

2011-03-07T09:07:24Z

SYMPTOM

On the computer which has a NVIDIA graphics card, when using Windows Media Center, a DVD playback problem occurs. If the subtitles are disabled, all DVDs play correctly without stopping playback; with subtitles enabled it freezes after a couple of minutes, pressing the play button restarts the movie from the beginning. It doesn’t happen in Media Player or other third party players.

CAUSE

The issue is related to NVIDIA driver.

SOLUTION

Contact NVIDIA to get latest driver.

NVIDIA Driver Downloads

NVIDIA Support

Note: Microsoft provides third-party information to help you find the related technical support or resources. This information may change without notice. Microsoft does not guarantee the accuracy of this third-party information.

Duplex Print Does not Work in Windows 7

2011-03-07T09:03:55Z

SYMPTOM

Duplex print does not work in Windows 7. However, it works on your Windows XP computer with the same printer. This issue persists after updating printer driver.

CAUSE

In earlier versions of windows, there was an option to say that a duplex unit was installed under printer properties. Windows 7 has split properties into multiple items in the context menu.

SOLUTION

To enable duplex printing in this kind of situation, please perform the following steps:

1. Click Start - Devices and Printers.

2. In Devices and Printers, right click on the printer, click "Printer Properties".

3. In the printer’s properties dialog box, switch to the Device Settings tab. In this tab, you should find an option to turn duplex printing on.

APPLIES TO

Windows 7 Starter

Windows 7 Home Basic

Windows 7 Home Premium

Windows 7 Professional

Windows 7 Enterprise

Windows 7 Ultimate

Error "0x0000052e" Appears When You Try to Install a Network Printer in Windows 7

2011-03-07T09:00:41Z

SYMPTOMS

When you try to install a network printer on a computer that is running Windows 7, you receive the following error message:

Windows cannot connect to the printer (details: Operation failed with error 0x0000052e)

CAUSE

This problem can occur if the credentials on the Windows 7 client do not match the credentials that are stored on the print server. Error message "0x0000052e" indicates the following error:

"Logon failure: unknown user name or bad password."

WORKAROUND

To work around this problem, use either of the following methods:

1. Before you add the network printer, open a Command Prompt window, and type the following at the command prompt and enter the appropriate credentials in the authentication window:

start \\<servername>\<printername>

Note: In this command, <servername> represents the name of the print server and <printername> represents the share name of the printer.

2. Store a trusted credential in Credential Manager. To do this, follow these steps:

1) In Control Panel, open Credential Manager.

2) Click Add a Windows credential.

3) In the dialog box, enter an appropriate print server name. Then, enter a user name and password that are trusted on the print server.

4) Click OK.

MORE INFORMATION

This behavior is different in earlier Windows versions. In those versions, you are prompted for credentials if the connection fails because of an unknown user name or a bad password.

REFERENCE

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/6611e435-54ba-498c-a35c-6dc019fa2ca3#745f8811-c31d-48cc-a5b7-08000e55faed

Restore Points Lost After System Rebooting

2011-02-16T09:30:00Z

SYMPTOMS

System Restore points are missing after system reboots. When the issue happens, one or more of the following events could be logged:

Event ID 22:

Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and Name IVssCoordinatorEx2 is [0x80040154, Class not registered].

Event ID 8193:

Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154, Class not registered.

Event ID 25:

The shadow copies of volume C: were deleted because the shadow copy storage could not grow in time. Consider reducing the IO load on the system or choose a shadow copy storage volume that is not being shadow copied."

CAUSE

This problem occurs due to several causes as below：

1. There is no sufficient shadow storage on the drive

2. Third party program affects System Restore

3. Corrupted ACLs for pagefiles.sys and hiberfil.sys

4. Dual boot with Windows XP system

RESOLUTION

Method 1:

Perform the following steps to increase the size of shadow storage on the drive you are having issue:

1. Click the Start button, type CMD in the start search box. Right click on the cmd.exe and choose Run as administrator.

2. Type Vssadmin list shadowstorage

3. Take note of what the shadow storage allocation is on the drive you're having issues with.

4. Change the allocation by using the Vssadmin command syntax: vssadmin resize shadowstorage /On=C: /For=C: /Maxsize=1G (where Maxsize=the amount of disk space you've allocated to System Restore points, you should increase it larger)

5. After increasing the size and reboot the computer.

Method 2:

Temporarily disable 3rd party applications like Diskeeper which may cause this issue.

Method 3:

Disable pagefile with the following steps:

NOTE: Disabling pagefile may cause system issues, please enable it after the troubleshooting.

1. Click Start, right click on Computer and choose Properties.

2. In the Advanced tab, under Performance, click Settings

3. Go to Advanced

4. Under Virtual Memory, click Change

5. Select No Paging File and then click Set

6. Click OK in all the menus.

Disable hibernation refering to:

How to disable and re-enable hibernation on a computer that is running Windows

http://support.microsoft.com/kb/920730

After that, restart the computer and create new restore point to test it.

Method 4:

Keep Windows XP from deleting restore points of the volume in Windows 7:

No restore points are available when you use Windows Vista, Windows 7 or Windows Server 2008-based operating systems in a dual-boot configuration together with an earlier Windows operating system：

http://support.microsoft.com/kb/926185

MORE INFORMATION

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/e97d2a1a-a3da-44f3-b531-6c230bd2410e

http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/60701b85-7f61-4207-b82b-1143f5971cac

"This Tab Has Been Recovered" Message Pops Up When You Are Browsing Some Websites Using Internet Explorer 8

2011-02-16T09:28:00Z

SYMPTOM

When you attempt to browse a website using Internet Explorer 8, instead of seeing the expected website, and error message like the following appears:

“This tab has been recovered.

A problem with this web page caused Internet Explorer to close and reopen the tab.”

CAUSE

This problem can occur due to one or more non-Microsoft add-ons running with Internet Explorer.

RESOLUTION

Start Internet Explorer to No Add-ons mode with clicking Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons).

If the issue doesn’t occur in No Add-ons mode, use Add-on Manager to disable all add-ons and then turn them on only as needed until the problem reoccurs. This will allow you to determine which add-on is causing the problem.

To open Add-on Manager, take the following steps:

1. Open Internet Explorer by clicking the Start button and then clicking Internet Explorer.

2. Click the Tools button, and then click Manage Add-ons.

In Internet Explorer 8, you can disable toolbars by clicking the X on the side of the toolbar. If there are any add-ons associated with the toolbar, a dialog box will be displayed where you can keep or disable the additional add-ons.

For more information about add-ons, please also see Internet Explorer add-ons: frequently asked questions.

If disabling add-ons doesn't solve the problem, try resetting Internet Explorer back to its default settings. This clears all changes that have been made to Internet Explorer since it was installed, while retaining your favorites and feeds. To reset Internet Explorer back to its default settings, please take the following steps:

1. Close all Internet Explorer or Windows Explorer windows.

2. Open Internet Explorer.

3. Click the Tools button, and then click Internet Options.

4. Click the Advanced tab, and then click Reset.

5. Click Reset.

6. When you are done, click Close, and then click OK.

7. Close Internet Explorer and reopen it for the changes to take effect.

For more information about resetting Internet Explorer settings, please see the following:

Reset Internet Explorer settings

"Peer Name Resolution Protocol" Service Could not be Started and HomeGroup Is not Working

2011-02-16T09:22:00Z

SYMPTOM

You cannot join a HomeGroup with an error message "Windows cannot set up a HomeGroup on this computer. Error code: 0x80630801".

In addition, you may observe the issue that "Peer Networking Grouping" service cannot be started on this computer.

CAUSE

The error code 0x80630801 means PEER_E_CERT_STORE_CORRUPTED. The Identity Store has been corrupted.

(Location: "C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\idstore.sst")

SOLUTION

To resolve this issue, we need to delete idstore.sst from the %appdata%\peernetworking folder. Please follow the steps below:

1. From an elevated CMD prompt, type in the following command:

Net stop p2pimsvc /y

2. Delete the following file:

"C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\idstore.sst"

3. Reboot the computer.

Then you should be able to join HomeGroup.

REFERENCE

http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/a85eaa65-d73a-4324-ad0c-e9a2c1469bd7

http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/Thread/6B5A72EB-6523-4AF9-85AB-3694D7CC457A

http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/932e85c6-b141-4bc5-8be7-daa7e0ff714b

http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/79ce2aad-0508-478b-b2d7-b89f70821c37

http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/62491022-bd42-4e0e-bfaf-7fb172f70e78

The Value of OEMBackground Registry Key Resets Back to 0 after Theme Gets Changed

2011-02-16T09:09:00Z

SYMPTOMS

You are setting this registry value so that you can see a custom welcome screen background:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background]

"OEMBackground"=dword:00000001

However, this registry key resets back to zero after you click, select or create a different theme in the "Personalization" control panel, hence the custom background no longer shows.

CAUSE

When you change the theme in the personalization control panel, it will change OEMBackground to match the value stored in the theme ini file.

RESOLUTION

Windows 7 has new Group Policy options to control it. Please use the following steps to enable custom welcome screen background:

1. Run "gpedit.msc" in a command window.

2. Navigate to "Computer Configuration" -> "Administrative Templates" -> "System" -> "Logon".

3. Enable the policy "Always use custom logon background".

REFERENCE:

============

http://social.technet.microsoft.com/Forums/en-US/w7itproui/Thread/8DFF1F0E-0F89-401C-9DA3-BB251BEE2C46

http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/911ac246-3196-41fa-ac7a-0227910985ad

http://social.technet.microsoft.com/Forums/en/winserverGP/thread/d6b199fd-4fd7-4953-88ac-da9940cd84c8

http://social.technet.microsoft.com/Forums/en/w7itproui/thread/2c6973cf-0800-4661-a2c4-2d783a316b01

http://social.technet.microsoft.com/Forums/vi-VN/configmgrosd/thread/bd3f59af-2419-4f23-ad5a-609393d01c39

http://social.technet.microsoft.com/Forums/en/winserverGP/thread/5da565dd-86d1-4f98-8452-b4dbc7441b3e

http://social.technet.microsoft.com/Forums/en/w7itproui/thread/5dc99b7c-17a8-42b1-86b4-0084ffb25a99

http://social.technet.microsoft.com/Forums/fr-FR/win7fr/thread/fe7c1096-61d8-4d1c-8878-822a65fe30f9

http://social.technet.microsoft.com/Forums/de-DE/w7itprogeneralde/thread/8f8cfb3d-6d7b-4d53-bca0-8ae373399e74

User profile cannot be loaded with Event ID 1509, DETAIL - The filename or extension is too long

2011-02-15T10:15:00Z

SYMPTOM

Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application Event Log. The detail of the event id 1509 is something like below:

EventID 1509:

Windows cannot copy file

\\server\stuprofiles$\mandatory\usstudent.V2\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1240I065\rerB_DjUStFFe16SFEk84lWs2Osh6fwMPJxC1rA8Qwo3EktjoDVd_D0iWDKfepWLE.u7QlPbk.LXlOspXArg7uJna_L8I4Pwi6RfmQLZSAeLvyy0aLgws4xxKwEDnFCvly9zCn9yGMH5Tmf1_yA2fnT[1].M- to location C:\Users\usstudent\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1240I065\rerB_DjUStFFe16SFEk84lWs2Osh6fwMPJxC1rA8Qwo3EktjoDVd_D0iWDKfepWLE.u7QlPbk.LXlOspXArg7uJna_L8I4Pwi6RfmQLZSAeLvyy0aLgws4xxKwEDnFCvly9zCn9yGMH5Tmf1_yA2fnT[1].M-. This error may be caused by network problems or insufficient security rights.

DETAIL - The filename or extension is too long.

CAUSE

This can happen if the destination path of the users profile is on a server with a long name and share folder name, e.g. \\servername\thisistheprofileshare As the file is stored locally on "c:\users\username" the filename for copying to the destination will increase when this prefix is changed to "\\servername\thisistheprofileshare\" leading to a pathname longer than the supported 260 chars.

RESOLUTION

Use one of the methods to resolve it:

1. You can use the “Empty Temporary Internet Files folder when browser is closed “option in Internet Explorer to delete all cached Internet files when a user quits Internet Explorer. This option does not delete cookie information. Cookie information (which is usually small) is copied when the profile is saved. To use this option, follow these steps:

1) In Internet Explorer, click Internet Options on the View (or Tools) menu.

2) Click the Advanced tab.

3) Under Security, click the "Delete saved pages when browser closed" or "Empty Temporary Internet Files folder when browser is closed" check box to select it.

4) Click OK.

2. Create a script to delete the file under temporary files. Here is an example:

strFolder = "C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5"

Set objFSO = CreateObject("Scripting.FileSystemObject")

Set objFolders = objFSO.GetFolder(strFolder)

FRecurse objFolders

DRecurse objFolders

Sub FRecurse(ByRef objFolders)

Set objSubFolders = objFolders.SubFolders

Set objFiles = objFolders.Files

For each File in objFiles

If LCase(File.Name) = "index.dat" Then

Else

File.Delete

End If

For each Folder in objSubFolders

FRecurse Folder

Set objSubFolders = Nothing

Set objFiles = Nothing

End Sub

Sub DRecurse(ByRef objFolders)

Set objSubFolders = objFolders.SubFolders

Set objFiles = objFolders.Files

For each Folder in objSubFolders

Folder.Delete

Set objSubFolders = Nothing

Set objFiles = Nothing

End Sub

You can also integrate this with task scheduler to run it regularly and ensure you web client cache is flushed regularly.

3. Enable GPO "Deleted cached copies of roaming profiles"

REFERENCES

http://social.technet.microsoft.com/Forums/en/w7itproui/thread/9e22409c-d671-46fd-a67f-401be6ed40a1

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/cdc917a6-ee37-4c7c-b4ed-f9c73d27b593

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/a38a8a6a-050b-4590-a49d-499706690801

http://social.technet.microsoft.com/Forums/en-US/winserverTS/thread/b1b7ed88-387a-4075-a7b2-2eddf379a916