Troubleshoot Bluetooth Device Issues Sometimes, we may be puzzled by the issues of Bluetooth devices. I would like to share some ideas about how to troubleshoot these issues. First of all, please make sure the software and drivers for the Bluetooth devices are properly installed and configured...

To change (increase or decrease) the number of recent items displayed in Windows 7 Jump List, please try the following methods: Method 1: 1. Right click on Start button. 2. Select Properties . 3. Switch to Start Menu tab and click Customize button. 4. Under the “Start menu...

Internet Explorer stops responding, stops working, or restarts SYMPTOM When you use Internet Explorer, it does not work. Internet Explorer may work for a while, but then it may stop ; or, I nternet Explorer may restart unexpectedly ; or , an error message appeared . CAUSE Internet...

SYMPTOM When performing a backup of the system to an external USB drive, the following error appears in the action center “Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error....

SYMPTOM Duplex print does not work in Windows 7. However, it works on your Windows XP computer with the same printer. This issue persists after updating printer driver. CAUSE In earlier versions of windows, there was an option to say that a duplex unit was installed under printer properties...

SYMPTOMS When you try to install a network printer on a computer that is running Windows 7, you receive the following error message: Windows cannot connect to the printer (details: Operation failed with error 0x0000052e) CAUSE This problem can occur if the credentials on the Windows...

SYMPTOMS System Restore points are missing after system reboots. When the issue happens, one or more of the following events could be logged: Event ID 22: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened...

SYMPTOM You cannot join a HomeGroup with an error message "Windows cannot set up a HomeGroup on this computer. Error code: 0x80630801". In addition, you may observe the issue that "Peer Networking Grouping" service cannot be started on this computer. CAUSE The error code 0x80630801...

SYMPTOMS You are setting this registry value so that you can see a custom welcome screen background: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background] "OEMBackground"=dword:00000001 However, this registry key resets back to zero after...

SYMPTOM Some clients log on with temporary profile with error “User Profile Service failed the logon. User profile cannot be loaded”. Event id 1509 can be found in the application Event Log. The detail of the event id 1509 is something like below: EventID 1509: Windows cannot...

SYMPTOM On Windows 7 32bit or b4bit clients, after creating an incoming connection, the system tray icon always displays a red x when no incoming connections are active. However, you can still access internet without problem. See the following snapshot, ROOT CAUSE This...

Windows installer service could not be accessed SYMPTOM Some times when we try to install a program, we will get an error ”The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance...

SYMPTOM When you plug a USB device to a Windows 7 computer, a pop-up indicating “One of the USB device attached to this computer has malfunctioned, and Windows does not recognize it” appears. Meanwhile, in device manager, you will find an error code 43 “Windows has stopped...

SYMPTOM The network adapter icons are missing from Network and Sharing Center. However, you can see the adapters in Device Manager and can access Internet without problems even though a Red X appears at the notification area. The issue persists after uninstalling and reinstalling the NIC drivers...

SYMPTOM When you run the Windows 7 Upgrade Advisor tool on a system which use a proxy to access the Internet you receive the error: “Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check your internet connection and try again later.”...

When a .BAT file or a shortcut pointing to a .bat file is opened, we will not find an option to "Pin the program to taskbar”; and we can’t neither drag nor drop the file to the taskbar. The .CMD file has the same behavior as the .BAT file. Method Please perform the following...

SYMPTOM You have a share folder which contains volume mount points in Windows Server 2008 or Windows Server 2008 R2. Sometimes the mount point folders appear as "hidden" when you navigate through the content of the folders and clicks "back" in Windows Explorer in Windows 7. CAUSE This...

SYMPTOM After you change your “Default input language” in control panel in Windows XP mode and report Windows, the value you changed will revert to the default value(English(United States)-US). CAUSE The Terminal Server client determines the keyboard layout and input language...

STEPS To activate Windows 7, perform these steps: 1. Click the Start button, Right click Computer , click Properties . 2. Under the Windows activation section at the bottom, click Activate Windows now . 3. Choose Active Windows online now . 4. Type your valid Windows 7 product...

SYMPTOMS When you do a backup you get an error 0x81000019, the message is: "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available to create either the shadow copy storage file or other shadow...

SYMPTOMS When you record the sounds input from Line-in, and in the mean time you listen to the recording from the speaker, you may find 0.5 to 1 second delay. Consider the following scenario: You are musicians. When you plug the headphones into the computer and listen to music, then plug the guitar...

SYMPTOMS When you try to print from a Windows 7 client to a Windows Server 2003 print server, the print job fails, and the following event may be logged in the event log: Event ID: 372 Level: Error Description: The document <document name>, owned by <user name>, failed...