General Troubleshooting steps for the Windows Update issue

 

SYMPTOM

 

Our customers may meet Windows Update related issues.

 

RESOLUTION

 

Here are some general troubleshooting methods for the Windows Update issues.

 

Before moving on, please check the failed updates’ names and IDs to verify that if they are the special updates (such as the updates for .Net Framework).

 

First, use the built-in troubleshooter to fix this issue. Please refer to the following link for the detailed information:

 

http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates

 

However, if the issue persists, it can be caused by several factors. In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again via Windows Update. 

 

NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

 

1.     Verify the relevant Windows Update services:

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1)      Click the "Start" Button, in "Start Search" box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2)      Double click the service "Windows Update".

3)      Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.

4)      Please repeat the above steps with the "Background Intelligent Transfer Service" service.

5)      You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

 

2.     Rename the Windows Update related folders referring to the steps in the following KB article:

 

Error code when you try to use Windows Update or Microsoft Update to install updates: "0X80248007"

http://support.microsoft.com/kb/958046

(The steps are also applied to Windows 7.)

 

3.     Try to perform update in Clean Boot environment:

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

 

4.     Check that if there is any special error code received

 

5.     Run sfc /scannow if troubleshoot missing or corrupted system files:

 

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833