re: Weekly #WhyMSFT Round-Up 4/27/2012

Is there better support? — Sun, 29 Apr 2012 02:31:53 GMT

Tony,

You always talk about Office 365 being 24/7, enterprise ready, better than other options, etc. But I have some bad news regarding support, or lack thereof.

First, I tried to create 2 new site collections in my (paid) E3 Office tenant. However, they would not complete creating after a very long period and many refreshes. So I called support as suggested when I started to fill out a Service Request - the number for the U.S. for the record was 1-800-865-9408.

To be fair, it was Saturday night at about 6pm. But I know the advantage of Microsoft support is something you tout, so I figured someone would be available to help me. I called and after about 10 minutes, no one picked up. I tried again as if I maybe got the wrong support line. Same result – NO one picked up. I tried again with other number options like the billing ones just to see if I could any human to pick up and transfer me to the right people. Nothing – even got a recording saying literally “we are closed”.

So I finished completing the Service Request and it’s now 90 minutes later and I still do not have my site collections working. Guess I will have to wait until Monday when everyone gets back in for Microsoft.

I just figured you would want to know.

E3 Plan Man