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Real World with Cloud Services: Interview with Myles Kaye at Atominx

Real World with Cloud Services: Interview with Myles Kaye at Atominx

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As part of the Real World with Cloud Services series, we spoke to Myles Kaye, Director at Atominx, about why Atominx stopped using Google Mail to manage its messaging and collaboration environment, and switched to Microsoft Office 365. Here’s what he had to say:

Q: Please tell us about Atominx.
Kaye: In 2009, I founded a one-man web design shop in Manchester, United Kingdom, that I called Atominx. The business has grown steadily from the very beginning, and now Atominx is a 10-person studio offering a broad range of design services for websites, mobile applications, and graphic media.

Q: Why did you want to switch from using Google Mail?
Kaye: When I started Atominx, I adopted the basic Google Mail service because it was easy and it was free. But as we hired more people, developed new offerings, and served more customers, Google didn’t keep pace with our collaboration needs and business goals. Once we had four employees and six freelance designers trying to collaborate with just the very basic email and chat tools in Google Mail, it began to feel restrictive. We pieced together other collaboration solutions, such as Windows Live Messenger and the Dropbox document-sharing web service, but we were working from too many IDs in too many different places. I realized that we were outgrowing Google and that we also needed to develop a single, communication domain and a more professional identity. 
 
Q: Why did you choose Microsoft Office 365 to replace Google?
Kaye: I wanted to consolidate all our collaboration and productivity tools in a centralized environment. While evaluating several solutions, I discovered Microsoft Office 365. We were already using Microsoft Office 2010, so we had a lot of trust with Microsoft, and Office 365 offered all the features we needed. As soon as I started to use Office 365, I could tell it was a solid, complete solution.

Now my employees and designers send and receive email messages from a single Atominx domain, and they can use all the functionality in Microsoft Outlook to manage their email, calendar, contacts, and tasks; Lync Online for instant messaging; and SharePoint Online to share documents. By using Office 365, we are working with a common set of tools, so we can all send, open, and work together on documents, presentations, or spreadsheets.

Q: What benefits are you experiencing by using Office 365? 
Kaye: With Microsoft, we got all the features we wanted—and more—in a completely integrated service from a provider we trust. It's just so easy to communicate and share information using Office 365. Now, when I send an instant message asking somebody for a file, they just drag it to their Lync Online window and I have it instantly. By communicating from a central domain, we can project a single business identity, which positions us more competitively. Google couldn’t support our growth, but Office 365 helps us give customers the right impression—that we are business professionals, equipped and ready to meet their needs. I started using Google because I wanted an easy ride, but I wound up spending five to ten hours a week helping my team change user settings or download attachments. Using Office 365, I spend less than an hour a week on maintenance and troubleshooting. It has freed up my time so I can focus on building my business.

Read how this design studio finds room to grow with Office 365,or see the full story online. For more success stories about people like Myles Kaye at Atominx, learn from other, real-world testimonials on the whymicrosoft website.

 

Comments
  • I've lodged a formal complaint at people per hour against Mylo Kaye and his company Atominx. This is the most horrible company I have ever had the displeasure of doing business with and coming right out of college their experience is extremely limited. I had them develop an IOS app for me and in the beginning all looked good. Jack his college partner spoke a good game but later on it was obvious their lack of experience and knowledge in app development was seriously flawed. This is my 5th app developed and first time using this company, and I can certainly tell in the first few weeks if a programmer knows what he is doing. First off, I had the impression Jack was the one doing the IOS development at Atominx but it turns out they have a guy from India doing all their IOS work. Whether they outsource or have him in-house is unclear. But the low grade level of work they provide speaks for itself. I cannot speak for their other services just the one I hired them to do and they didn’t do much. They never tested the app on real devices only emulation mode, (which caused many problems) and they never took the time to explain the issues at hand, or walk me through alternative solutions. For example, they took a month to figure out how to play a video clip on the device and then when they could not figure it out they asked me if I knew anyone who could figure it out. I thought that’s what I hired you for isn’t it? Then magically they figured out how to do it and then near the end of development could not get it to work again. Finally, I got through to the owner Mylo Kaye and he tells me he takes this type of customer service thing seriously and will help to resolve the issues. Well, let me tell you Mylo was worse than Jack (at least Jack will admit when he was wrong) and Mylo could care less about helping out his clients unless he’s making large amounts of money from them. I find Mylo (the owner) to be arrogant, disrespectful, misleading, untruthful, and he pretends to care about your projects when not lifting a finger to test or examine anything. If he doesn’t want to talk to you he will make things up why he can’t do a phone call and just text you via skype and email. Great customer service! You can read the rest of my report about this company at peopleperhour.com

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