Are you ad-opting a productivity vendor or advertising partner?
At Atmosphere today, Google will try to court CIOs. CIOs are a tough audience, and they should be. They are looking for solutions to increase productivity, foster collaboration and take their organizations to the next level in an efficient and effective way. This is serious business.
So, as Google prepares to convince this audience that it cares about businesses as much as advertisers, we wanted to touch on some of the most frequent CIO questions we get asked. Microsoft has been working with CIO’s for a long time – including industry leaders such as Kraft Foods, McDonalds, Phillips and Starbucks, state and local governments such as the State of California, Minnesota, New York City and the City and County of San Francisco as well as schools and universities such as San Francisco State University, University of New Orleans and the University of Washington. We know that every organization has needs that are unique to their business, their industry and their employees. CIO’s want to save money and deliver efficient solutions that will sustain their businesses while making their employees productive. Their needs are complex and mission critical. Given the complex nature of global businesses around the world, we have had the opportunity to answer CIO’s questions like the ones below for 20 years—how does Google answer them?
Do you have a proven track record?Productivity and collaboration solutions are at the heart of what we do. That simple fact gives us the incentive to continue investing and innovating in this area. It gives us the hunger to keep doing better, listening harder to CIOs—pushing ourselves harder than any competitor could. And most importantly, it gives us a reason to stay successful and invested in this business-today, tomorrow, and for decades to come. Jose Torres, CIO of Priox (Grupo Romero), said the Peru based company chose Microsoft for these very same reasons, “Google came from the world of ads and banners; we did not want to be their guinea pigs. This was a complex project, and we wanted to be certain.”
No CIO needs EVER to ask the question “Will Office be around or will it be jettisoned if it doesn’t do well?” Our business hinges on making the productivity experience successful. Grady Health Systems wanted a vendor invested in their business according Kevin Yearick, the Director of Network Services, “It was important to us that the relationship truly was a relationship, and not just a sale.“ They just didn’t get the same type of enterprise-level response from other vendors. Every CIO should ask- what drives Google’s interest in productivity? What is their incentive to stay in this business? How much of their attention am I really getting?
How much will it cost?If you are a CIO looking to cut costs, ask yourself (and Google) - what’s in the small legal print? Why have some businesses been unable to fully deploy Google Apps? Because retraining users on a new interface, accepting limited interoperability with other applications, and getting by with limited features is expensive. It costs companies money and it costs employees valuable time.
Minimizing disruption for their employees was one of the many reasons why Sound Transit chose Microsoft over Google according to IT Manager Garv Nayyar, “If we had to switch to Google, we would lose a lot of functionality with regard to calendaring, managing mailboxes, and scheduling appointments.” In the long run, the total cost of ownership for many "free" solutions is costly and time consuming. When Enterprise Architects took into account the extra services they had to adopt to fill the gaps in Google Apps, they moved to Microsoft for a more cost effective solution. Can your business afford this "unstated" cost?
What is your long term roadmap?Organizations need to plan for the future without having to question a cloud provider's long term commitment to their business. Despite the need for customers to understand their roadmap, Google and others often surprise their customers by unexpectedly removing important features - or adding new ones - which increases both headaches and cost. These unexpected changes often lead to more work.
Can you support all of my people with what they need?Most businesses have a variety of people working in different roles. Not all of them sit in Silicon Valley campuses with high-speed Internet. What they do need is access to your business resources. For most businesses, the Google model simply doesn’t support the level of flexibility they require. At Microsoft, we provide a variety of options for the different roles people play in your business. Your business does not exist in a one size fits all world - is your cloud provider one size?
Do you feel like you’re getting less than 1% of their energy? We understand you operate a business. Productivity solutions really do change the way a company works. Make sure the one you choose is working for you.
Its about time msft start defending itself
With more of our employees switching to Macs, I'd love to know why we still experience errors when sending outgoing e-mail with Outlook 2011 via our BPOS exchange package with Microsoft. Shouldn't the client and server being working together like butter? Same team.
I second the question about BPOS Exchange and Mac. Our BPOS experience has been poor, and I'm on the verge of recommending that we move to Google Apps to get better support for our users iPhones and Mac Exchange clients. The disruption and hours of our admin spent on the phone resolving these things is expensive.
Why then are you still developing Bing?
The article is very plausible in the way it points out why Google´s motivation to be doing enterprise software is not very strong. On the other hand, the cost & feature argument does not hold when looking at SMBs. For most businesses Google´s enterprise application suite is just fine, rock solid and needs little maintenance. E.g. in our company we moved to Google Apps and I never experienced one glitch, never missed a feature and never lost a document. Privacy? Yep, that might bea biggie one day but so far Google has never been evil so i give them the benefit of the doubt. What is Google doing in enterprise software? World domination :-) ? No...they charge 50 USD per user per year. Since almost everybody on this planet uses office apps, that seems like a valid argument to become nr1 in this business. 500 millions users use MS Office, that´s a 2.5 billion USD opportunity!
Considering Google has a couple thousand employees dedicated to Google Enterprise, and the rapid adoption and success of Google Apps, I am certain you are making a moot point. Google Apps is here to stay, Tony. You know it better than most since they are taking customers from you daily. Companies are increasingly asking themselves "Why Microsoft?" but not in the way your blog would suggest. The question is really, "Why [do I need] Microsoft [anymore]?" And it is a valid question Google has answered well.
If you can't innovate then criticise your competitors
Cheap shots on ad dollars and privacy, you're in the search business too.
Blah, blah, blah... More of the same blathering from Microsoft. Too little, too late. Face it Microsoft: you're the new GE. Big, cash-rich, and utterly irrelevant.
It's amazing how many people here don't seem to understand that Microsoft's online offerings are as cheap as Google's yet do not involve ads. Google is an advertising company, that is where its core revenue comes from...
Please show me the screen shot with ads in Google Docs? You can't because they don't exist.
Google's offering is far superior to the MS offering here. Where's the tagging with multiple labels in MS? Where is the drag and drop to organize items? Where's the drag and drop to upload files? Google Docs load faster and perform faster as well.
The only place I see ads are in GMail, which are text based and load faster than the image/display ads that appear in HotMail...
So please, do tell, where are these ads you speak of? The only places I see ads is where Microsoft also has ads... Oh and I just noticed, they opted in my FaceBook account to show up in their search... great, who said they could do that???
*Yes I expect this comment to get censored like the last one I made... There's another place Google excels... Transparency, when Google messes up, they come out and say "We messed up", they also don't hide and delete critical comments...
I agree with James: this is Microsoft accusing Google of things they are guilty of themselves, to a much greater extent. Google's ads are far less intrusive than Microsoft's.
@James Pakele: Comments to this blog are not deleted. While posting as “anonymous” on this blog triggers auto-moderation for possible spam, you can see from the history of comments on past blogs that a full range of opinion is represented here.
@Jerome, @Justin, @James Pakele, @Ales S.: Microsoft’s online email offering relevant to CIO’s is Exchange Online in Office 365, different from free Hotmail for consumers. As Justin points out, Microsoft’s online email offering does not involve ads. Google’s Gmail offered to businesses not only involves ads, it scans business users’ email to serve targeted ads to business users. See this post for the details: http://bit.ly/jZi1MT
@Robbie: Some of our customers are moving from Google to Microsoft online services specifically for solid performance. This post describes several of the reasons: http://bit.ly/rriSYR
@Jim McNelis, @Daniel, @Dave: Today’s news cites how ongoing innovations make Windows everlasting, and cites the unprecedented success of Window 7 and Office 2010. http://yhoo.it/v8GC0Q
@tony tai - maybe the whole board needs to be replaced... If Gates came back he would out Ballmer in a second but chooses to run his philanthropy instead and doesn't want to upset the status quo. Did you read my link? Do you realise that MSFT stock price is the same place it was 10 years ago? I run a stockbroking firm and i am in the process of moving away from windows (to mac and ubuntu). No i'm not a fan boy but a business and consumer user who is sick of the second rate and expensive products microsoft keeps pumping out. O/S dominance no longer matters, most apps (at least most in my industry) are now web based. Metro is promising but it's still got Windows underneath... IMO Microsoft needs to reinvent itself for the times instead of milking past success...
"Google’s Gmail offered to businesses not only involves ads, it scans business users’ email to serve targeted ads to business users. See this post for the details: http://bit.ly/jZi1MT"
This is inaccurate. There are not targeted ads in the paid Google Apps for Business. The radio button does not exist in settings as it does in consumer Gmail.