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By Shelby Healy – Microsoft Advertising In the past, retailers had a linear, predictable and controlled marketing channel to consumers that went from ads, to mailer, to catalogue, to call, to store visit, to sales representative, to purchase. Today it is all about multi-channel and community...

Driving customers to your brand by offering a complete shopping experience By Michael Griffiths, global product industry director, Retail & Distribution, Microsoft Business Solutions Today’s retail landscape offers unprecedented opportunity even as it presents new challenges. Economic...

Microsoft Kinect for Windows has been playing an increasingly important role in retail, from interactive kiosks at stores such as Build-A-Bear Workshop, to virtual dressing rooms at fashion leaders like Bloomingdale's, to virtual showrooms at Nissan dealerships. This year's National Retail Federation...

Leading retailers are leveraging technology to fuel growth and scalability in today’s omni-channel world By Michael Griffiths, global product industry director, Retail & Distribution, Microsoft Business Solutions Just about everyone in the business is talking about “omni...

Today's guest post was written by Matthew Gaines, director of technology, 'wichcraft We have a saying here at 'wichcraft: Make people happy while being proud of what you do. We're in the retail food business. Our job is to feed our customers, and our customers are at the core of everything we do...

This guest post is by Kevin Dallas, general manager of Windows Embedded at Microsoft There’s been a tremendous amount of change in the retail industry the last few years—much of it at the expense of brick-and-mortar retailers whose chief competitors play by a slightly different set of...

The National Retail Federation kicked off retail’s BIG Show this week and Microsoft is happy to be a part of providing technology solutions announced at the event as retailers are vital to today’s economy supporting more than 41 million jobs in the United States alone. With consumers having...

This guest post is written by Peter Rivera, vice president and creative director at Infusion This week, retailers, innovators and influencers will gather in the Big Apple to hit the BIG Show - the 102 rd National Retail Federation’s flagship industry event for the retail community. The four...

From Microsoft’s General Manager for Worldwide Retail Tracy Issel Retailers are vital to the global economy. Retail is directly or indirectly responsible for 18% U.S. GDP and supports more than 41 million jobs in the United States alone. That’s why the monumental shifts facing the retail...

Microsoft announces preview availability of Windows 8-based platform for industry devices. It can be hard to work in retail these days. With information so readily available, customers can research products at home, check on a store’s reputation, compare prices right in the aisles and ultimately...

Leading national retailer, jcpenney is deploying Office 365 to more than 177,000 employees. jcpenney has more than 1,000 stores nationwide recently underwent a closely watched reinvention of their business. The company emerged with a bold statement expressing the desire to reinvent retail and become...

This guest post is written by Nate Barad , product marketing director at Microsoft Partner Sitecore . Technology improves customer relationships — right? Today, with the majority of consumers rating online purchasing as their “overall favorite,” “easiest” and “most...

Tesco, a UK-based grocery and merchandise retailer, has chosen to deploy Office 365 across its workforce. Tesco is the largest private employer in Europe and third-largest retailer in the world. Tesco has operations in 14 countries which serve millions of customers every week. As Tesco grew internationally...

Helly Hansen, the globally recognized Scandinavian outdoor brand, has chosen Office 365 as their company's communication and social platform. Headquartered in Oslo, Norway, the company operates 39 retail outlets and employs 350 full-time employees across five continents. As we've seen the retail industry...

This guest post is written by Rose Grabowski, global industry marketing, at Microsoft Partner Dassault Systèmes Social media growth has led to consumers having a greater voice and seeking stronger connections with brands. Introducing them to the product development process is one way to connect...

Microsoft’s Managing Director for Worldwide Retail Brendan O’Meara shares technology predictions for the New Year This article appeared in Retail TouchPoints As we’ve seen in the last few years, the consumerization of IT and customer expectations are now the driving force behind...

This article appeared in the June 2012 issue of Direct Commerce magazine It wasn’t that long ago that building loyalty for the typical bricks-and-mortar retailer was fairly straightforward. Businesses could rely on in-store relationships and customer service to keep shoppers coming back. But...

by Michael Griffiths, global product director of retail, Microsoft Business Solutions This article appeared in Integrated Solutions for Retailers It wasn’t that long ago that building loyalty for the typical brick‐and‐mortar retailer was fairly straightforward. Businesses could rely on...

This article appeared in Internet Retailing Magazine Although online may have grabbed the headlines in recent years, the bricks and mortar store still has a vital role to play in the retail landscape. Because while today’s savvy consumers may research products online or chat with their social...

This guest post is written by Luke Hamilton at Microsoft Partner Razorfish . Fresh out of R&D from the Razorfish Emerging Experiences team is a product code-named “5D”. 5D started out as an idea to re-invent personal shopping. Our goal was to create a retail experience platform for...

This week, New York will host the National Retail Federation’s 101st Annual Convention & EXPO at the Javits Center, with tens of thousands of attendees, hundreds of speakers, and a keynote from President Bill Clinton . With all eyes on the consumer - whose shopping, how much is being spent...

This guest post is written by Simon Thompson, director of commercial solutions, at Microsoft Partner Esri . Technology and the great recession have changed retailing forever. Gone is Clonetown USA with its repetitive retail landscape replaced and redesigned to engage the customer on their own terms...

This guest post is written by Annie Bustos at Microsoft Partner Panorama Software . Given their increasing production of data and reliance on the insights it holds, retailers are among the most serious users of business intelligence technology in the world. From customer information and tracking the...

Businesses today are often taxed with the challenge of attaining increasing levels of success in an ever-changing business environment. This Thursday, September 8 at 9:00 a.m. P.T., Microsoft is hosting a Virtual Launch Event for Microsoft Dynamics AX 2012, an enterprise resource planning (ERP) solution...

Roadblocks to business continuity come in all shapes and sizes – natural disasters that threaten to close businesses for weeks, difficulty attracting and retaining productive and efficient employees, or simply the inability to gain access to information or collaborate with coworkers thousands of...