The UK’s leading manufacturer of superior natural stone and innovative concrete hard landscaping products, Marshalls was established over 130 years ago and supplies the construction, home improvement and landscape markets, specialising in a wide range of products, design services and technical expertise. The Marshalls Group operates a diverse portfolio of business interests from managing its own quarries through to manufacturing goods and running regional service centres employing around 2400 people across 54 sites, not just in the UK, but also overseas.
This diversity is one of the key reasons that Marshalls relies heavily on Enterprise Resource Planning (ERP), and after many years of using Baan software the company was looking for a solution that would fit better with its business strategy. Because Marshalls largely grows through acquisition, the solution had to be scalable to accommodate new businesses and systems quickly and efficiently into the Marshalls model, primarily to ensure a smooth transition, and to realise the financial benefit of the acquisition more rapidly.
“We were using the integrator eBECS to support our Baan solution, and because they understood our business we were able to work closely with them to select the best solution” said Paul Thomas, Group Information Systems Director at Marshalls. “They recommended Microsoft Dynamics AX and having assessed it for ourselves we could also see that it would provide the right levels of flexibility and scalability.”
“I’ve got over twenty years of experience using ERP packages, and I would say that Microsoft Dynamics AX is easily the best,” explained Steve Donnelly, Microsoft Dynamics AX Programme Manager, Marshalls. “This is because of its flexibility and its general usability – it is simple to customise – and this reduces lead times. By using more of the Microsoft stack, there are clear gains to be obtained in terms of total cost of ownership and return on investment. ”
One of the major advantages of Microsoft Dynamics AX to Marshalls is that it is intuitive, which makes it simple to use, and this has encouraged Marshalls employees to use it extensively and draw significant value for their business. , Marshalls has seen tangible benefits such as differences to costs, productivity, efficiency and customer service:
Microsoft Dynamics AX has achieved everything that was promised in terms of flexibility, integration and usability for Marshalls and the company is aiming to ensure that all its existing businesses and acquisitions in the future will be using Microsoft Dynamics AX moving forward. Paul Thomas concluded: “It provides a flexible solution that can be adapted to meet the individual needs of your business. I would recommend it to anyone.”