Sharing a useful white paper published a month back..
Information Worker Competence Center - Achieving Business Success with your Collaboration Infrastructure - Competence Centers are the standard approach to managing shared business infrastructures such as Enterprise Resource Management and Business Intelligence. Many organizations are now responding to the growing demand for collaboration by managing their infrastructure in this way. This paper, by Microsoft business strategy consultant Simone Ruppertz-Rausch, outlines the functions that an Information Worker Competence Center should include and, in return, what contributions to business success you should expect.
Loads of stuff. Very good page for SharePoint starters. Makes me want to start on MOSS :)