Q: (from Gail)

I’m looking for training on how to use Microsoft Dynamics CRM that I can share with a customer.

 

A:

As a rule, Microsoft leaves training up to our learning partners (http://www.microsoft.com/learning/en-us/partners.aspx), but Microsoft hosts some basic, getting started readiness for almost every product.

For example, for Microsoft Office, you can use:

http://office.microsoft.com/en-us/support/training-FX101782702.aspx

For this situation, some basic CRM training can be found at:

http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx

 

SDeming Face  Steve