I’m often asked by new SMB cloud partners how they can quickly become trusted advisors to their customers relating to anything Office 365. The typical Microsoft response to this question is to flood the poor partner with enough training and learning resources to make their head explode! I am certainly guilty of this.
My goal of this blog post is to make that initial plunge into Office 365 as painless as possible. You the partner are still on the hook to invest some significant hours in “learning”, however the following guidance is aimed at assisting you in putting together a clear and concise learning path for your team. I’ve broken down the guidance into specific roles:
Office 365 Practice Lead
Sorry, you have the most work to do! It’s your job to understand everything Office 365. The Cloud 1-2-3 website on the US SMB Partner Center is your home base. Everything you need to know relating to Office 365 for your role and the below roles is on this page. My colleague, Todd Sweetser did a great job introducing this site back in November. Your main action items:
Office 365 Seller and Technical Seller
A common mistake that many partners make is to have their Office 365 sellers focused on the activities typically handled by the Office 365 Practice Lead (outlined above). This type of strategy focus can be distracting and overwhelming for sellers that are often tasked with selling much more than Office 365. Here are the core learning activities for your sellers and technical sellers:
Office 365 Implementation and Support Team
Your organizations has a few options when defining your Office 365 deployment strategy. Below are some activities that your deployment leads can get started on right away:
Hopefully by breaking out your Office 365 ramp-up into specific roles with defined action items, the opportunity to successfully sell Office 365 is not as daunting as you initially thought. Please let me know your thoughts by commenting to this post.
Michael KophsPartner Technology Strategist
Hello Michael Kophs I have read your blog Office 365 is the really usable of open partner tool.