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Which Office 365 plans work with Dynamics CRM Online?

Which Office 365 plans work with Dynamics CRM Online?

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Q: (from Bill)

Quick question, we are now thinking of going with Dynamics CRM.  But I think we cannot use Small Business Premium with Dynamics.  I think we have to go with Mid-Sized business?


It took me a few minutes to find something, but a the Bing search that produced the winning answer was:

“CRM Online” “Office 365 Midsize”

Which resulted in the link to:


and the answer is although CRM Online is not available for Office 365 Small Business or Office 365 Small Business Premium, it appears to be available for Office 365 Midsize Business and the Office 365 Enterprise plans.

SDeming Face  Steve

  • That is correct. It is not available for small business plans. Mid-size and enterprise only. This is an issue my company has been dealing with because we would like to purchase CRM, but would need to upgrade to mid-size. Financially, it is not an issue for us to upgrade. However, there is no easy upgrade to mid-size plans and would require us to migrate all our data manually which is painful.

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  • This is so utterly stupid and confusing and the result of this kind of licensing limitations is that a lot of small businesses look for other solutions.

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