Josh Condie – Microsoft’s Lync 2013 has a redesigned user interface and important new features that have great relevance in the SMB space. It’s a product whose value is self evident during the first exposure or demonstration. Furthermore, the ability to escalate real-time communication and collaboration from anywhere within the Microsoft platform has benefit for all roles in an SMB. For SMBs are often highly decentralized – whether its a retail chain or a regionally dispersed sales force, Lync can empower end-users no matter where they are, how they are connecting, or from which device they are accessing.
For administrators, the client is now included with the Office setup program, providing a more streamlined approach to deploying Office and customizing clients in your organization for the real-time UC experience. For Office 365 subscribers, the service now includes Lync 2013 capabilities in almost every subscription level. Now is as good a time as any to familiarize yourself with this Unified Communications technology and the great opportunity it brings customers and partners.
Below is a condensed set of resources (hyperlinks) to get you up to speed fast from an end-users experience perspective:
Part 2 will review the training resources available to the partner community to help gain access to this huge, software-based UC opportunity.