One of the key capabilities around the Service Manager integration with Operations Manager 2007 is the connector that enables Service Manager incidents to be created from Operations Manager alerts. I thought I would provide some of the details that will be relevant for folks interested in this integration...

I’m headed down to the 2009 Microsoft Management Summit next week in Las Vegas, representing System Center Service Manager. We are having a breakout session on Service Manager integration with other systems, including many demos of how SvcMgr integrates with Active Directory, Exchange, and System Center...

System Center Configuration Manager 2007(SCCM) has introduced a valuable feature, Desired Configuration Management (DCM), that enables assessment of client configuration compliance with specified configuration baselines.  With Service Manager Beta 1, we have introduced integration with DCM where...

Quick points on users for Service Manager Beta 1: 1.  You can automatically populate users in Service Manager by creating an Active Directory connector. 2.  It may not be obvious, but you can view users in the Administration workspace under the Security node: 3.  You can also create a...

Early feedback on Service Manager Beta 1 has highlighted that many folks would like more information around administration of connectors, especially on how to track the progress of a connector. TASKS First, I would like to point out some of the tasks available for Service Manager Beta 1 for a connector...

In Service Manager Beta 1, you can create a Connector to a System Center Configuration Manager 2007 SP1 database. The SCCM Connector brings Configuration Item data about computers managed by SCCM, including Hardware & Software Inventory, Software Updates, and Desired Configuration Management (DCM...

I am going to write a series of posts about using Service Manager Beta 1, adding some tips that we have learned during our time leading up to the release. For this post, I will start with a walkthrough of the Setup for the basic Service Manager server, without going through the optional Data Warehouse...

System Center Service Manager Beta 1 has shipped! You can download the Beta from Connect: https://connect.microsoft.com/SelfNomination.aspx?ProgramID=2733&pageType=1&SiteID=446

It’s been a while since I posted as we have been feverishly working on the Beta 1 for System Center Service Manager.  Now that we are getting close to shipping Beta 1, I will start blogging again. Beta 1 has a number of great features, including Incident Management (including automatic creation...