One of the key capabilities around the Service Manager integration with Operations Manager 2007 is the connector that enables Service Manager incidents to be created from Operations Manager alerts. I thought I would provide some of the details that will be relevant for folks interested in this integration...

I have exciting news to share! We have a Service Manager Test Drive preview of Beta 2 available to try out now.  It’s on hosted VMs, so all you need to do is log in with your Windows Live ID and start playing with it. The VMs have all of the same sample data we used in our demonstrations at the...

System Center Configuration Manager 2007(SCCM) has introduced a valuable feature, Desired Configuration Management (DCM), that enables assessment of client configuration compliance with specified configuration baselines.  With Service Manager Beta 1, we have introduced integration with DCM where...

If you would like to get a count of Configuration Items for Service Manager Beta 1, there is a quick way to do this.  The steps are below in the picture.  Go to the Configuration Items workspace, click on a node and open any CI form.  Go to the related Items tab and then click on any ...

Quick points on users for Service Manager Beta 1: 1.  You can automatically populate users in Service Manager by creating an Active Directory connector. 2.  It may not be obvious, but you can view users in the Administration workspace under the Security node: 3.  You can also create a...

Early feedback on Service Manager Beta 1 has highlighted that many folks would like more information around administration of connectors, especially on how to track the progress of a connector. TASKS First, I would like to point out some of the tasks available for Service Manager Beta 1 for a connector...

In Service Manager Beta 1, you can create a Connector to a System Center Configuration Manager 2007 SP1 database. The SCCM Connector brings Configuration Item data about computers managed by SCCM, including Hardware & Software Inventory, Software Updates, and Desired Configuration Management (DCM...