‘Microsoft System Center is one of the three pillars of Microsoft’s Cloud OS vision that will transform the traditional datacenter environment, help businesses unlock insights in data stored anywhere, enable the development of a wide range of modern business applications, and empower IT to support users who work anywhere while being able to manage any device in a secure and consistent way. The other two pillars of the Cloud OS are, of course, Windows Server 2012 R2 and Windows Azure, and Microsoft Press has recently released free Introducing books on these platforms as well.
Whether you are new to System Center or are already using it in your business, this book has something that should interest you. The capabilities of each component of System Center 2012 R2 are first described and then demonstrated chapter by chapter. Real-world and under-the-hood insights are also provided by insiders at Microsoft who live and breathe System Center, and those of you who are experienced with the platform will benefit from the wisdom and experience of these experts. We also included a list of additional resources at the end of each chapter where you can learn more about each System Center component.’
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‘Welcome to Microsoft System Center: Optimizing Service Manager. We (the authors) all work with systems management at Microsoft and believe that the Microsoft System Center suite is one of the most integrated suites on the market for this purpose. Microsoft System Center 2012 Service Manager is the only product that can integrate across most of the System Center suite and Active Directory. Service Manager is a fast and reliable product that can create and maintain a dynamic service management database to enable interaction across the organization, both inside and outside the IT department, making it a very compelling product to many organizations.
Over the last several years, more and more customers have implemented Service Manager, either independently or via Microsoft or a partner. Sometimes the project and product implementation are not as successful as they should be. Our objectives with this book are to provide you with a framework for planning and delivering a successful Service Manager project and to share some of our experiences and best practices when it comes to optimizing and maintaining your Service Manager environment.
This book is written with three different roles in mind: business and technical decision makers; IT architects; and Service Manager administrators.’