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The Microsoft Customer Service and Support chaps have pulled together all the most common help scenarios that they come across into 141 packages covering Windows, Office, Server, Security and developer. You can find in depth information covering scenarios such as Platform Application Compatibility, Windows Server 2008 R2 Cluster installation with Hyper-V and UAG Set-up and Configuration.
If those 141 pre-set scenarios don’t quite answer your questions, then the team are available on the phone to provide one-off advice and guidance. They have just decided to remove hourly billing for the service and it is now available at a fixed price. If you need help, give us a call.