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  • Blog Post: Voice Mail Preview FAQ (Part 3)

    This is the third part of the frequently-asked questions list that I’ve put together for Exchange 2010’s Voice Mail Preview feature. You may want to read Part 1 and Part 2 before reading this. What happens if I get Voice Mail in more than one language? In a UM Dial Plan, at most one language is used...
  • Blog Post: What's the difference between Unified Messaging and Unified Communications?

    In my previous post, I spent some time outlining the features of Exchange Unified Messaging (UM). From time to time, I'm asked to explain how UM relates to Microsoft's Unified Communications (UC) strategy and products. In this post, I'll try to give a personal view on the relationship between UM and...
  • Blog Post: Voice Mail Preview FAQ (Part 2)

    This is the second part of the frequently-asked questions list that I’ve put together for Exchange 2010’s Voice Mail Preview feature. You may want to read Part 1 before reading this. Why ‘Preview’? Why not ‘Transcription’ or ‘Speech to Text’? Names are important, and we thought hard about this one. It...
  • Blog Post: Voice Mail Preview FAQ (Part 4)

    This is the final part of the frequently-asked questions list that I’ve put together for Exchange 2010’s Voice Mail Preview feature. You may want to read Part 1 , Part 2 and Part 3 before reading this. If Voice Mail Preview is not completely accurate, how should I use it? You may find that you have a...
  • Blog Post: Exchange UM: Filling a Gap in the World of UC

    In a recent article , Blair Pleasant observes that many organizations are taking a long time to reap the potential benefits of Unified Communications. She explains that they see difficulty and expense, whether they (1) upgrade their existing systems to full UC, or (2) try to extend them with systems...
  • Blog Post: Exchange UM: Protecting your mobile number

    Exchange 2010 Unified Messaging (which I’ll call “UM”) has many great features. Rather than describe the features in detail, in the next few postings I’ll try to present some of these features as solutions to problems that most of us face. If, like me, you carry a mobile phone that you use for both personal...
  • Blog Post: Unified Communications, Unified Messaging and Good Old Voice Mail

    This is my first posting as a "Unified Communications Expert", so it seems like a good moment to explain what I mean when I use terms such as UC and UM. Some people whom I've talked with at TechEd and other events were rather hazy about the differences between UC and UM, so there seems to be a need...
  • Blog Post: Voice Mail Preview FAQ (Part 1)

    Voice Mail Preview is one of the Exchange 2010 features that’s received a lot of attention. Over the past few months, I’ve received many messages from users who have questions about it. A few questions appeared much more often than others, so I found it, err, convenient to put together a frequently-asked...
  • Blog Post: Beyond the Clouds

    Like many other people, I’ve been following some of the recent discussions and debates about what is often called “Cloud Computing”. Since this term has been applied to many scenarios, from using special-purpose web sites to publishing custom-written applications to hosted, virtualized computing resources...
  • Blog Post: Managing Complexity in Unified Communications

    HP and Microsoft recently announced that they will be working together to provide solutions based on Exchange Server and SQL Server that are easy to deploy, and easy to manage. When it comes to interfacing Exchange to the world of telephony (via Microsoft Office Communication Server, or some kind of...