• The Three UC Amigos

    Lync Server 2010 Released To Manufacturing!

    • 3 Comments

    image

    Great news the product has RTMed and should be available for download soon from your licensing site. General availability is slated for November 17th. This is a very exciting release and my education customers are all very interested in this release. See the official post here.  See my feature post here. To view more information or live video feeds visit here and to sign up for the Lync launch event visit here.

     

  • The Three UC Amigos

    Lync 2010 Licensing

    • 9 Comments

    Lync Server 2010 Licensing

     

    ON PREMISE LICENSING:

    Lync Server 2010 on-premises is licensed in the Server / Client Access License (CAL) model.

    There are three types of licenses:

    1)  server licenses,

    (2) client access licenses,

    (3) external connector licenses.

     

    Server Licenses

    A license must be assigned for each instance of the server software that is being run.

    The Lync Server 2010 is sold in two editions:

    • Lync Server 2010 Standard Edition
    • Lync Server 2010 Enterprise Edition

     

    Client Access Licenses (CAL)

    To access Lync Server 2010, a Client Access License, or CAL, is required. A CAL is not a software product; rather, it is a license that gives a user the right to access the services of the server.

    There are three CALs for Lync:

    • Lync Server 2010 Standard CAL
    • Lync Server 2010 Enterprise CAL
    • Lync Server 2010 Plus CAL

     

    Enterprise CALs and Plus CALs are additive-they are sold as a supplement to the Standard CAL. This means that to enable Standard CAL features for a user, the user must be licensed with just the Standard CAL. To use either the Enterprise CAL or the Plus CAL features, the user must be licensed with one (1) Standard CAL and either one (1) Enterprise CAL or one (1) Plus CAL.

     

    To enable all features, a user must be licensed with all three CALs.

    Finally, each CAL works with either the Standard Edition or Enterprise Edition of the Server.

     

    Device and User CALs

    For each Lync CAL, there are two types of CALs for purchase:

    • Device-based CAL (Device CAL)
    • User-based CAL (User CAL)

     

    With the User CAL, you purchase a CAL for every authenticated user who accesses Lync Server 2010 features, regardless of the number of devices they use for that access. Purchasing a User CAL may make more sense if your users need to have roaming access to the corporate network using multiple devices, unknown devices, or more devices than users in your organization.

     

    With a Device CAL, you purchase a CAL for every device that accesses Lync Server 2010 features, regardless of the number of authenticated users who use that device to access the server. Device CALs

    may make more economic and administrative sense if your company has workers who share devices, for example, on different work shifts.

    The decision between Device CAL and User CAL is financial, and you have the option to choose based on your needs. Additionally, in the case where neither the device nor the user is authenticated, a CAL is not required.

    External Connector Licenses

    If you want external users who are not your employees-such as business partners, external contractors, or other temporary staff-to be able to access your Lync Server 2010 as authenticated users, you have two licensing options:

    • Acquire CALs for each of your external users.
    • Acquire External Connector (EC) licenses for each server that will be accessed by your external users.

    An EC license is an alternative to CALs for each server that external users will access. An EC license assigned to a Lync Server 2010 permits access by any number of external users like Students. Each physical server that is accessed by external users requires only one EC license regardless of the number of instances running.

     

    There are three External Connectors for Lync Server 2010:

    • Lync Server 2010 External Connector Standard
    • Lync Server 2010 External Connector Enterprise
    • Lync Server 2010 External Connector Plus

    The decision between CAL and EC is financial, and you have the option to choose based on your needs.

    Client License

    In order to access the functionality of Lync Server 2010 and have an authenticated experience, you need the Lync client application.

    Lync has one client: Microsoft Lync 2010

    You can purchase Lync 2010 as a standalone application or as part of the Office Professional Plus 2010 suite.

     

    How to Deploy Lync Licenses On-premises

    Server Licenses

    A server license is required for each physical or virtual instance of the Lync Server 2010 Front End Server Role (required with every Lync deployment). Both Standard and Enterprise editions can be installed and configured in many server roles on a server running Microsoft Windows Server®. Server roles are Lync Server 2010 instances which run a specialized set of functionality, such as audio/video conferencing, edge services, or mediation between Enterprise Voice and the PSTN.

     

    Some roles are considered additional software and do not require a license. For these roles, you may run any number of instances directly with the Front End Server role. 

     

    Server Roles

    Lync 2010 Server Standard and Enterprise editions can be installed and configured in many server roles on a server running Windows Server. Server roles are Lync Server 2010 instances which run a specialized set of functionality, such as audio/video conferencing, edge services, or mediation between Enterprise Voice and the PSTN.

    The Front End Server role is required for every deployment, and each instance requires a license.

    ***Most Server roles are considered "additional software" and do not require a license.

    For more on Lync Server 2010 Roles refer to TechNet. HERE

     

    Server Role Descriptions:

    • A/V Conferencing Server: A server role that mixes and manages audio/video inputs from multiple sources for multiparty audio/video conferences.
    • Application Sharing Server: A server role that manages and streams shared applications or an entire desktop during a conference.
    • Archiving Server: A server role that includes the Archiving service and the Archiving database. The Archiving Server captures all IM conversations and IM group conferences and stores them in a SQL Server database.
    • Back-End Database: A server role that hosts the SQL Server database that stores user information and conference state, including persistent and transient user data, and persistent settings to the Front End Server. The Back-End Database is collocated with a Standard Edition server. In an Enterprise pool, the Back-End Database is deployed on a separate, dedicated computer.
    • Chat Room Server: A server role that instantiates, manages permissions for, maintains the state of, and deletes chat rooms.
    • Conferencing Server: A server role that mixes and manages inputs from multiple clients in a group session. Also called multipoint control unit (MCU).
    • Director: A Server role that authenticates internal and external users and routes traffic between Edge Servers and the internal Lync Server 2010 deployment.
    • Edge Server: A server role that is deployed in the perimeter network to provide connectivity for external users, federated users, and public IM connections. An Edge Server runs three services: Access Edge service, A/V Edge service, and Web Conferencing Edge service. All three services are automatically installed with an Edge Server.
    • Front End Server: A server role that is responsible for user registration, presence, IM, and communications routing. This may also include the conferencing server that hosts the IM Conferencing Service, Address Book Service, and Telephony Conferencing Service.
    • Mediation Server: A server role that mediates signaling and media between Directors or Front End Servers and a media gateway.
    • Monitoring Server: A server role in the internal network that collects call detail records and quality of experience (QoE) information.
    • Telephony Conferencing Server: A server role that runs on a Lync Server 2010 Front End Server and manages audio conferencing provider (ACP) integration. This enables multi-party conferencing with PSTN callers who are connecting through an ACP.
    • Web Conferencing Server: A server role that manages data collaboration for online conferences.

      

    Client Access Licenses

    CALs are required for each user or device that will access instances of the Lync Server 2010 roles. Each server instance may provide different functionality to the user, and therefore not all servers in your Lync architecture/topology require a CAL.

    For example, if you deployed the Lync Server 2010 Front End Role (required of any Lync deployment) and also deployed Lync Server 2010 in Web Conferencing Server Role, you would need the Lync Server 2010 Standard CAL for the rich IM and presence features, and the Lync Server 2010 Enterprise CAL for the online conference features. This example would not require the Plus CAL.

    Figure 1 lists the CAL requirements for different server roles.

     

    The feature details for server and CAL licensing are described in the Lync Server 2010 Feature Details section.

     

    Licensing External Users

    External users may require a license in order to access a Lync Server 2010. There are four types of external users that may access a Lync Server 2010:

    • Federated users
    • Anonymous users
    • External users
    • Public IM Connectivity users

     

    Federated Users

    A federated user is an external user that possesses valid credentials with a federated partner and is authenticated on that basis by Lync Server 2010. Federation is a feature provided with your licenses of Lync Server 2010. Users connected by federation with another partner do not require a CAL or External Connector License.

     

    Unauthenticated Users

    An unauthenticated, or anonymous, user is a person/device that does not have an identity in the Active Directory® Domain Services. Unlike a federated user, an anonymous user is not authenticated. You do not require licenses for unauthenticated users of Lync Server 2010.

    External  Authenticated Users

    An EC license permits an unlimited number of authenticated  external users to access a Lync Server 2010 in scenarios where the number of CALs is uncertain. The number of EC licenses required corresponds to the number of physical Lync Server 2010 servers, regardless of the number of instances. The specific EC required is determined by the equivalent CAL features the external users would require. The following lists available EC licenses and the equivalent CAL features:

    • External Connector Standard-equivalent to the Standard CAL features
    • External Connector Enterprise-equivalent to the Enterprise CAL features
    • External Connector Plus-equivalent to the Plus CAL features

     

    Public Instant Messaging Users

    Lync Server 2010 provides organizations with the capability to connect their existing base of Lync Server 2010-enabled users to the top public IM service providers. Licensing requirements for Public IM Connectivity depends on the service providers you want to connect with, and your Lync Server 2010 CALs.

    • Windows LiveTM and AOL: Customers with Lync Server 2010 with active Software Assurance (SA) qualify for federation with Windows Live Messenger and AOL without additional licensing requirements. Customers that do not meet the qualifying requirements should buy the Lync Public IM Connectivity (PIC) license for federation with Windows Live Messenger and AOL.
    • Yahoo!: Federation with Yahoo! requires the Lync Server 2010 PIC per-user subscription license. The Lync Server 2010 PIC license is sold separately on a per-user, per-month basis as a Microsoft service. PIC service licenses are available for Microsoft Volume License customers only.
    • XMPP Networks: Federation with XMPP (Extensible Messaging and Presence Protocol) networks, such as Google Talk, can be enabled through the Lync Server 2010 XMPP Gateway. This Gateway provides presence sharing and instant messaging (IM) with XMPP networks. It is available at no additional licensing cost.

     

    Lync Server 2010 Feature Details

    Standard Edition

    A Standard Edition server is ideal for pilot and lab deployments or branch offices that do not have high availability and performance requirements. It is intended for deployments with fewer than 5,000 users either in total or at a particular location. 

    Enterprise Edition

    An Enterprise Edition server has all of the Standard Edition server features; however it provides scalability and high availability. It is intended to allow an unlimited number of users in any location/configuration.

    Comparison of Standard and Enterprise

    See Figure 2 for summary features differences between Standard and Enterprise server versions.

    Figure 2: Lync Server 2010 Standard and Enterprise Features

     

     

    Prerequisites

    Lync Server 2010 requires Windows Server® and Microsoft SQL Server® to run and may not include licenses for those products. Be sure you have the correct licenses for Windows Server and SQL Server.

    • Windows Server is typically licensed through the Server/CAL model. For complete information on licensing for Windows Server, see the Windows Server 2008 R2 licensing page.
    • SQL Server has two primary licensing models: Server/CAL and per processor. For complete information on licensing for SQL Server, see the SQL Server 2008 R2 licensing page.
    • SQL Server Express is provided with your Lync Server 2010 Standard Edition license.

    Figure 3: Supported Windows Server and SQL Server Versions

     

     

    Lync Server 2010 Client Access Licenses

    Standard CAL

    The Lync Server 2010 Standard CAL offers instant messaging and rich presence (IM/P) features. It provides users with real-time presence and enhanced IM along with PC-to-PC audio and video communications. Additionally it provides users with authenticated attendee experience for internally hosted conferences.

     Enterprise CAL

    The Lync Server 2010 Enterprise CAL offers the audio, video, and Web conferencing features. It provides users the ability to create, moderate, and join conferences for collaboration with both internal and external users.

     Plus CAL

    The Lync Server 2010 Plus CAL offers enterprise voice telephony features. It provides high-quality voice and other related features to users anywhere with an Internet connection across IP phones, PCs, and desktop applications. 

     

    New and Improved Features of the CALs

    The following tables (Figures 4-6) provide a detailed feature breakdown for each Lync Server 2010 CAL.

    Figure 4: Instant Messaging and Presence

    Figure 5: Audio, Video, and Web Conferencing

     

    Figure 6: Enterprise Voice Technology

     

     

    Prerequisite CALs:

    For each Lync Server 2010 CAL, there are other possible prerequisites for underlying Microsoft technologies-primarily dependent on the features you would like to utilize. The following Microsoft products may be required with Lync:

    • A Windows Server CAL is required for each user or device in all scenarios. Windows Server is typically licensed through the Server/CAL model. For complete information on licensing for Windows Server, see the Windows Server 2008 R2 licensing page.
    • Exchange Standard and Enterprise CALs are required for users with Unified Messaging scenarios. For complete information on licensing for Exchange Server 2010, see the Exchange Server 2010 licensing page.
    • SharePoint is required for users taking advantage of the Skill Search feature. For complete information on licensing for SharePoint Server 2010, see the SharePoint Server 2010 licensing page.
    • Office 2010 is required for users for Office integration scenarios. For complete information on licensing for Office 2010, see the Office 2010 licensing page.

    Licensing for Microsoft-hosted Lync Online

    Lync offers the flexibility to license Lync Server 2010 for an on-premises deployment, or you may decide to work with a Microsoft-hosted service to give some or all of your Lync users access to the capabilities of the product.

    This approach allows you to enjoy the benefits of enterprise-class communications in a pay-as-you-go model that enables you to scale up or down as needed, minimizing your financial risk.

    How to Subscribe to Lync Online

    Lync User Subscription Licenses

    Rather than purchasing server licenses for each Server and user/device that uses Lync Server 2010, Lync Online is licensed via a subscription model in which each user needs a User Subscription License (USL).

     Microsoft currently offers the following USLs for Lync Online:

    • Lync Online Standard USL
    • Lync Online Enterprise USL

     

    Lync Online USL Features

    The features offered in Lync online are similar to the features offered in Lync on-premises.

    The following provides a high-level feature for each Lync Online USL:

    • Lync Online Standard USL-Provides presence, IM, and PC-to-PC audio and video calling.
    • Lync Online Enterprise USL-Provides Audio, Video, and Web Conferencing.

     

     

     

  • The Three UC Amigos

    Lync DNS Load Balancing and Server Draining

    • 5 Comments

    Updated info for this post can now be found in teched. Please disregard this blog entry. Please refer to http://technet.microsoft.com/en-us/library/gg398833.aspx

     

    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

     

    Recently I was onsite with a customer and was asked about DNS Load Balancing. How does it work? Why the change from OCS 2007 R2?

    DNS Load Balancing

    Microsoft Office Communications Server 2007 requires a Hardware Load Balancer (HLB) to provide resilience for the Enterprise pool. This configuration is both expensive and difficult to configure for SIP load balancing. Lync 2010 introduces DNS load balancing as an alternative to hardware load balancing.

    How it Works

    The front-end servers register their fully qualified domain name (FQDN) as A records in DNS. When the Enterprise pool is created, the pool FQDN is registered to return from DNS the list of IP addresses of all the front-end servers. The client attempts to connect to one of the IP addresses that were returned. If this connection fails, the client attempts to connect to the next IP address in the list until the connection succeeds.

    Server Failure and Recovery

    When a server fails, the physical registrar sequence is updated to show the server as unavailable and shared amongst all surviving servers by using a server-server heartbeat. Users are redirected to the next server in their logical registrar sequence and are then connected in backup mode. The server will be recovered returning the physical registrar sequence back to its original state.

    Server Commission and Decommission

    When topology changes occur, the logical registrar sequence is recalculated for all users. Some users are re-homed to a different front-end server in the same pool. When the server is fully operational, the heartbeat process updates the physical registrar sequence. This results in the batched re-registration process. Decommission is very similar to server failure, with the exception of the re-home to a new primary registrar being part of the decommission process. The topology change results in the recalculation of the logical registrar sequence. This step doesn’t happen in a server failure.

    You can use DNS load balancing for the SIP traffic on Front End pools and Director pools. With DNS load balancing deployed, you still need to also use hardware load balancers for these pools, but only for HTTP and Distributed Component Object Model (DCOM) traffic. The hardware load balancer is used for HTTP traffic from clients over ports 443 and 80, and for DCOM traffic over port 135 from administrators performing user moves.

    Although you still need hardware load balancers for these pools, their setup and administration will be primarily for HTTP traffic, which the administrators of hardware load balancers are accustomed to.

    DNS Load Balancing Decision Guidelines

    Situation

    DNS load balancing supported?

    DNS load balancing recommended?

    Hardware load balancer (only) recommended?

    All or most users homed in the pool run Lync Server 2010 clients.

    Yes

    Yes

     

    Many users homed in the pool still running older clients.

    Yes

     

    Yes

    Interoperates only with other Lync Server 2010 servers.

    Yes

    Yes

     

    Interoperates with many servers running earlier versions of Office Communications Server.

    Yes

     

    Yes

    Running Exchange UM with Exchange 2010 SP1 (or not running Exchange UM)

    Yes

    Yes

     

    Running Exchange UM with earlier versions of Exchange

    Yes

     

    Yes

    Before you can use DNS load balancing, you must:

    1. Override the internal web services pool FQDN.
    2. Create DNS A host records to resolve the pool FQDN to the IP addresses of all the servers in the pool.
    To override internal web services FQDN

    1. From the Lync Server 2010 program group, open Topology Builder.

    2. From the console tree, expand the Enterprise Edition Front End pools node.

    3. Right-click the pool, click Edit Properties, and then click Web Services.

    4. Below Internal web services, select the Override FQDN check box.

    5. Type the pool FQDN that resolves to the physical IP addresses of the servers in the pool.

    6. Below External web services, type the external pool FQDN that resolves to the virtual IP addresses of the pool, and then click OK.

    7. From the console tree, select Lync Server 2010 , and then in the Actions pane, click Publish Topology.

    To create DNS A Host Records for all internal pool servers

    1. For each Front End Server in your pool, create a DNS A Host record that maps the pool FQDN to the IP address of that Front End Server.

    For example, if you had a pool named pool1.contoso.edu  and three front-end servers, you would create the following DNS entries:

    FQDN

    Type

    Data

    Pool1.contoso.edu

    Host A

    192.168.1.10

    Pool1.contoso.edu

    Host A

    192.168.1.20

    Pool1.contoso.edu

    Host A

    192.168.1.30

         

     

    Server Draining

    A new feature called server draining enables you to take a server offline without any loss of service to users. When a server is drained it stops taking new connections and calls. These new connections and calls are routed through other servers in the pool. A server being drained allows its sessions on existing connections to continue until they naturally end. When all existing sessions have ended, the server is ready to be taken offline.

  • The Three UC Amigos

    Windows Phone 7 email, calendaring

    • 2 Comments

    There is a lot of buzz about the new Windows Phone 7 launched today. It is officially available Nov. 8th at some U.S. stores and sooner in Europe. You can see some of the UI experience at our site here.

    I took some screen shots off of the Windows Phone 7 RTM emulator (grab it here) so you can get a taste of the UI from a Unified Communications perspective. Thus far, using the emulator with my touch screen laptop, I get a pretty good sense of how smooth and clean the phone UI is. I really like the Live tiles and surface. One of the things my iPhone and Droid friends tell me, who are coming from a productivity phone like Windows Mobile, etc ,is their phones really don’t quite have the rich email/calendaring experience they were used to.  I took some shots of what I could here and combined them with some product team shots:

     

    imageimage

    I like the new main Live Tile experience. The new Mobile IE is very nice and very fast.

     

    imageimage

    Nice pinch zoom feature and a nice SMS threaded option.

     

    imageimage

    New Outlook Mobile with scrollable surface look and feel. All of our personal and work emails can be combined into a single inbox. You can also select and create a custom group view of emails

    imageimage

    Photos included with all received mails following the Outlook 2010 model. Reply and open office attachments with Office Mobile 2010.

     

    imageimage

    Work and personal calendars (e.g. Windows Live and Exchange) in a single view with different color schemes.

    imageimage

    View attendees list and check free/busy of attendees, see meeting organizer, see who has accepted – Based on friends feedback, these are some of the types of productivity options that are missing on iPhone and Droid.

  • The Three UC Amigos

    Mac Communicator 2011 Deployment Guide released

    • 12 Comments

    Mac Office 2011 general availability is slated for the end of the month. With this release comes the anticipated Mac Communicator 2011 which works with both OCS 2007 R2 and Lync Server 2010.  For a glimpse of the Mac features view my other post here. A new Mac Communicator 2011 deployment guide was released and you can grab it here. It has some nice configuration and customization features documented.

    imageimage

    I also get asked what are the minimum Mac requirements for Communicator for Mac 2011 to work. I finally found that documented here:

     

    System requirements for Communicator for Mac 2011

    image

  • The Three UC Amigos

    I recorded a session in Lync….

    • 0 Comments

     

    I was presenting to a customer the other day and the question came up as to where the content is stored and if I have access to the attachment when recording. When you record using Lync all information is available – audio, participant video, panorama video, IM, and shared content. The recorded content is managed by the Microsoft Lync Recording Manager on your desktop. When you stop recording you will received toast on your screen that the information is available in the manager. If there were attachments uploaded during the session they will be saved as part of the Lync recording.

    image

    Figure 1. Lync Recording

    image

    Figure 2. Attachment window from Lync client.

    The content is all available via the Recording Manager.

    image

    Figure 3. Recording Manager for Lync.

    There are 3 actions you can do with the content you recorded, play within the Recording manager, Browse to the content, or Publish the recording to a windows media play formatted file. The content is found under the Lync recording under PubData/Handout/. Here you can take the handout and post to a website.

    The really cool part is the recording and publishing.

    Click on Publish…

    image

    and either publish locally or to a Sharepoint 2010 Document Library. I decided to post to a library as a media web part.

    image

    I uploaded and configured the media web part and now the presentation is available for streaming from the Sharepoint site. Very Cool!!

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  • The Three UC Amigos

    Lync Training and end of Sept News!!

    • 2 Comments

    DID YOU KNOW:

            Microsoft Lync Server 2010 Release Candidate (formerly known as Communications Server “14”) is now available for customer download.

            More than 30 companies have announced beta versions of their Lync 2010 compatible hardware, software, and service products.

            Gartner MAGIC QUADRANT FOR Corporate Telephony-- Microsoft has maintained its position in the Visionary Quadrant of the Gartner Magic Quadrant for Corporate Telephony, 2010. Microsoft now has reprint rights to the report, see the online reprint .

            Microsoft announced a new devices program that will support an expanded portfolio of partner solutions. The snom 300 is the first general purpose SIP phone tested to work with OCS 2007 R2.

     

    FREE TRAINING

    Featured LIVE Web Seminar:
    Migrating from Exchange 2003 to Exchange 2010:
    What You Need to Know

    Thursday, October 21, 2010 12:00 p.m. ET / 9:00 a.m. PT

    Have you been debating a migration to Exchange 2010?

    Exchange 2003 enjoyed widespread adoption because its stability, performance, and functionality compared to earlier versions and its competitors. The messaging and collaboration world has changed a lot since then, though, and Exchange Server 2010 includes a wealth of new features and capabilities that you might consider taking advantage of.

    Exchange 2010 offers several new features including client-side improvements like MailTips, a radically improved web client, a completely revamped transport infrastructure which gives better information protection, as well as control to deep changes in the way that the information store works. Exchange 2010 is truly a different beast.

    In this web seminar, Paul Robichaux, a senior contributing editor for Windows IT Pro and a Microsoft Exchange MVP and MCSE who specializes in helping people understand how to get the most from Exchange, will highlight the most important new Exchange 2010 features:

    • Database availability groups (DAGs)
    • Support for Personal Archives
    • The new OWA
    • New retention and records management features

    He will then compare the new features to what Exchange 2003 offered, and point out areas of improvement that may make your migration more compelling.

    Register for this web seminar and learn why migrating to Exchange 2010 may be the answer for you.


    Paul Robichaux
    Senior Contributing Editor,
    Windows IT Pro
    Microsoft Exchange MVP

    COST TO ATTEND:
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    REGISTER AT:
    www.windowsitpro.com/go/seminars/
    binarytree/exchange2010migration

    WHEN TO ATTEND:
    Thursday, October 21, 2010
    @ 12 PM EST

    BUSY DURING THE LIVE EVENT?
    Even if you can’t make it to the live seminar, please register and we will let you know when this seminar is available on-demand.

     

    ACHIEVE A SUCCESSFUL UC ROLLOUT- NEW INSTRUCTOR-LED COURSE

    A comprehensive strategy is an important element of a rollout and ongoing adoption of UC products.

    The UC Experience and Adoption team has outlined this in easy-to-follow steps, now available as a complimentary public training: “6 steps to a successful UC Rollout: Best Practices for readiness planning and driving adoption of UC Solutions”.

    Designed specifically for IT Pros and project managers, this online, instructor-led class showcases the adoption and training resources available to customers. The session offers best practices and provides interaction with readiness and adoptions SMEs.

    Please go here  to register for a session TODAY!

     

  • The Three UC Amigos

    Partner Solutions Built on Lync Server 2010

    • 1 Comments

    Solutions based on Microsoft® Lync

    With Lync 2010, Microsoft and our partners provide a comprehensive communications solution including conferencing, instant messaging, presence, conferencing, voice and more, integrated within the applications people use most.  The goal is to make it easier to find Lync-compatible products and communications services that can bring value to you.

    System Integrators help customers evaluate and implement the right set of unified communication components to meet their unique needs.

    We have broken these solution sets into 4 areas:

    ·         Applications

    ·         Infrastructure

    ·         Communication Services

    ·         Devices

     

    1-APPLICATIONS

    Microsoft Lync partners deliver an entirely new class of solutions that integrate communications deeply within business applications and processes, as well as traditional functions such as contact centers, call recording, and accounting.

     

    Resource Links:

    UC Applications built on OCS (lync)- see it HERE

    Advanced SIP-Based Solutions Built on the Microsoft Unified Communications Managed API 3.0 and Lync- see it  HERE

    Building Communications Enabled Business Processes with Microsoft Communications Server “14”-

    See it - HERE

    Category

    Company

    Additional Information

    Contact Center

    Altigen

    Contact Center

     

    Aspect

    Contact Center

     

    Clarity Connect

    Case Study

     

    ComputerTalk

    Solution Brief

     

    Evangelyze.net

    Case Study

     

    Geomant

    Downloads

     

    PrairieFyre

    Video demo

    Call Accounting and Billing

    Convergent

    Industry Solutions

     

    Enabling Technologies

    UC Solutions

     

    Geomant

    Downloads

     

    ISI-Info

    Datasheets

     

    MindCTI

    White Papers

     

    Quest Software

    Datasheet

     

    Unify Square

    Product page

    Call Recording and Analysis

    Geomant

    Downloads

     

    Post CTI

    Reseller Info

     

    Telrex

    Datasheet

    Security and Compliance

    FaceTime

    Demo

    Network Management

    Clearway NMS

    Datasheet

     

    Psytechnics

    Datasheet

     

    Communications Enabled Business Applications

    Category

    Company

    Verticals

    Contextual collaboration

    Enabling Technologies

    Education

     

    Evangelyze.net

    Healthcare

     

    Formicary

    Group Chat Case Studies

     

    Mesiniaga

    Meeting management

     

    ProtonMedia

    Virtual collaboration

    Anywhere Information Access

    Blue Position

    SMS integration and mobile

    presence

     

    Twisted Pair

    Radio integration

    Business Process Communications

    Convergent

    Public utilities, healthcare, education

     

    Fortek

    Public safety

     

    Iconics

    Manufacturing, Utilities, and more

     

    Jasco

    Alert system, framework

     

    MetalForming

    Manufacturing

     

     

    2-INFRASTRUCTURE

    Infrastructure partners provide core networking, branch survivability and PSTN interconnect functions for Lync, providing broad choice and standards adherence to customers building out their enterprise communication solution. 

    Tech Ed Training covering voice deployment, network considerations, and interoperability.

    Find it- HERE

    Category

    Company

    Additional Information

    Gateways and Survivable Branch Appliances (SBAs)

    Audiocodes

    SBA information

     

    Dialogic

    SBA information

     

    Ferarri Electronic

    Office Master information

     

    HP

    SBA information

     

    NET

    SBA information (after 10/1)

    Network Optimization

    Brocade

    Deployment White Paper (PDF)

     

    HP

    Configuration White Paper (PDF)

     

    Juniper

    Planning Guide (PDF)

     

    3- COMMUNICATION SERVICES

    Third-party services enable enterprises to connect on-premises voice, IM, and conferencing networks to public and federated communication networks and services for a seamless experience.  These partners for USA.

    Category

    Company

    SIP Trunking

    Verizon

     

    Global Crossing

     

    Interoute

     

    ThinkTel

    E-911 Routing

    911 Enable

     

    Intrado

     

    The 4 SIP Trunking partners shown expect to be qualified and ready for Lync by launch.  Additional partner solutions will be qualified after launch.

     

    The Enhanced 911 routing solution providers provide services to enable customers to route emergency calls to the correct public safety answering point (PSAP) in accordance with regulatory requirements.

     

    4-DEVICES

    IP Phones, USB peripherals, conference room systems, and PCs designed for Microsoft Lync deliver integrated user experience, security features, and manageability. Partner devices are tested and qualified by Microsoft under the ‘Optimized for’ program to help ensure a high quality user experience.

    Resources: Lync- what is new in Devices:  Find it HERE

     

    Category

    Company

    Additional Information

    IP phones

    Aastra

    Contact Form

     

    Polycom

    October 6 Webinar

    USB Devices

    Various

    Datasheet with Listing of Existing Devices

     

     

    Snom technology AG, an international developer and manufacturer of advanced voice over IP (VoIP) phones for enterprise and residential markets, announced that the snom 300, has been tested by Microsoft Corp. for interoperability with Microsoft Office Communications Server 2007 R2.

    The qualification confirms the snom 300 as the first general purpose SIP phone tested to work with Microsoft Office Communications Server 2007 R2.

    ·         Interoperable general purpose SIP phone

    ·         Expands IP phone options for R2 customers

    ·         Tested by Microsoft and “compatible” with R2; not tested with Lync

    ·         “Compatible” IP phones are tested to provide basic interoperability and quality of experience, but not full “Optimized for” experience, either from user perspective or administrative perspective;

    ·         More information on Program Page- HERE

     

    Lync home page

    http://www.microsoft.com/en-us/lync/default.aspx

    Phones and Devices for Lync

    http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx

    UC Open Interoperability Program

    http://technet.microsoft.com/ucoip

     

  • The Three UC Amigos

    snom phones to be listed on compatibility list for OCS 2007 R2 and with the upcoming Lync Server 2010

    • 0 Comments

    image

    This is great news as we add a great SIP phone partner to our Microsoft ‘Other compatible IP Phone’ compatibility list here.  In education, the need for a high value and lower cost IP SIP phone is a strong need. I have several education customers who have deployed snom phones with OCS R2 with great success and now that they will be a compatible partner for Lync Server 2010 makes our IP phone device story even more complete with more options available to customers.

    More on the snom OCS edition experience here.

    Visit the press release here.

  • The Three UC Amigos

    What are the top Lync Server 2010 features I need to know about?

    • 10 Comments

     

    This release of Lync is not just a minor upgrade from OCS 2007 R2. It has some awesome new features and functionality coming.  I figured I should try and provide a bulleted list of the top features you need to be aware of. (screenshots are courtesy of Lync product team and some of my own)

    Lync 2010 Client

    image

     

    •Contact Cards – these are available in all Office and SharePoint applications as well

    •Unified Contact Store – no longer do you have contacts all over place

    •Activity Feeds – similar to Facebook status feeds shows list of status changes, title changes, OOF, etc.

    •Fast Search – quickly find people in your organization

    •Skill Search – you can find ‘Nanotechnology expert’ on your campus for example

    •Frequent Contacts – folks you communicate with the most are listed

    •Conversation View – lists all the communications you have had in a single view (meetings, voice calls, IMs, etc)

     

     

    New Mac 2011 client

    Mac Office 2011 just Released To Manufacturing (RTM) last Friday. Watch their funny RTM video here. With that release comes a new Outlook 2011 Mac client and a new Communicator client for Mac.

    image

    New Outlook 2011 for Mac client

     

    imageimage

    Showing the ability to read Exchange calendar, change presence and display calendar information in the contact card on the Mac.

     

    Some of the Mac 2011 enhancements include:

    • Contact cards and photos
    • Voice capabilities – make and receive calls internal and external – works with OCS 2007 R2 enterprise voice as well!
    • Outlook/Exchange calendar integration – view availability of contacts
    • Presence throughout the Mac Office 2011 products – including co-authoring on documents with presence awareness

     

    imageimage

    Dialpad view

    image

    Voice call view on Mac 2011 client

     

     

    Conferencing

    image

    •Single client – Live Meeting client is GONE!! All conferencing is provided natively in the Lync 2010 client.

    •Join reliability – make it easier to join meetings from mobile phones and from meeting reminders

    •PSTN conferencing features – will have DTMF controls, audio announcements, meeting lobby

    •Rich conferencing experience – record meetings directly into WMV format, work on content in background during presentations

    •Panoramic HD video – support for HD conferencing now, panoramic HD support as well

    •Desktop & Application sharing – lightweight desktop sharing for faster rendering times – no more 2 second delays, etc.

    •Reach client called Lync 2010 Attendee client – this is a Silverlight client for PCs (people joining from off campus), Macs and other platforms to consume meetings

    •Infrastructure consolidation

    •Video interop with Polycom, Radvision and Tandberg

     

    Mac conferencing

    Customers have been asking for this and there are plans to have Mac conferencing capabilities using a Silverlight Lync 2010 Attendee client client (web) for Mac users to start. Mac users can consume Lync meetings now. Additional conferencing functionality for Mac may be in the works post RTM. I will post more as more info comes available.

     

    Some Mac Silverlight client conferencing features include:

    View PC PowerPoints

    View shared PC desktop

    Remotely control PC desktop

    Annotate PowerPoints, virtual laser pointer

    Create and Post Polls, Vote in Polls

    Create Whiteboard, collaborate in whiteboard

     

    Can be combined with Mac 2011 Communicator client to include:

    Audio conferencing

    Video conferencing

     

     

    image

     

    Voice client improvements

    •Dialpad

    •Voicemail access – visual voicemail is very nice since you can play voicemails right in the client

    •Private line – can setup one private line per voice enabled person

    •Call delegation – can setup boss/admin and use Attendant Console for Admins/Receptionists

    •Call routing – setup calls to go to another line forwarding or simulring (cell, home phone, etc)

    •Call quality notification – lets you know if you are on a bad connection, echoing, speaking too loudly/softly, etc.

    image

    •Call park

    •Device transfer – you can switch between multiple device real time during the call – headset, ip phone, usb phone, etc.

    image

    Voice server improvements

    •Survivable branch appliance – appliance used for remote locations in case of a datacenter link outage/loss the SBA will leverage a PSTN connection for backup dialtone and failback to WAN link when available again. SBAs available from NET, Ferrari, HP, Audiocodes and Dialogic.

    image

                   SBA diagram showing PSTN and WAN options

     

    image

                                    HP’s SBA appliance GUI screen

     

     

    •Data center resiliency – can failover dialtone to alternate datacenters if primary datacenter goes down

    image

    •Call admission control (CAC) – can define bandwidth policies, audio and video routes, route traffic to Internet or PSTN based on links, etc.

    •Announcement service – announce folks joining/leaving meetings

    •Media bypass – no longer need mediation servers in remote locations for media nor are they needed for IP-PBX interop (for R2 voice customers today this translates to a huge reduction in Lync servers needed)

    •E-911 for North America – native E911 location awareness  See my post here for more info.

    •Response group improvements

    •Analog device support – fax machines and analog phones can be reflected in call detail records, etc.

     

     

    Deployment improvements

    •Standard and Enterprise Editions

    •Reduced # of server roles – elimination for need of dedicated mediation server and other roles

    •Server colocation enhancements

    •Central Management Store – Lync config data stored in SQL now

    •Planning Tool

    •Topology Builder

    •Migration tools

     

    Mobility

    I will update more on the blog as things progress for Lync Mobile as far as available mobile platforms, final features, etc:

    Features potentially slated (subject to change of course):

    Single number reach - both ways (from Lync to mobile and from Mobile to Lync) where your mobile number stays hidden

     

    Mobile voicemail avoidance – simul ring will send call to Exchange voicemail vs. mobile voicemail for example

    Photos for each of your contacts

    Join meeting – can join Lync conferences right from phone

    See attendees in a Lync conference – along with who is talking

    Control a Lync conference from mobile – mute, promote, remove, etc

     

    Plenty of other mobile client features upcoming

     

     

    Manageability

    •Lync Server Control Panel – core Lync administration capabilities from web page

    •PowerShell – Lync Server can be fully managed from the command line if GUI is not your cup of tea

    •Role Based Access Control – granular administration delegation down the property level if needed

    •Server Draining – can drain calls before shutting down server for maintenance for example

    •Virtualization Support – huge win here since now all the audio/video roles can be virtualized

    •Enhanced monitoring – much better reporting and monitoring details, SCOM packs, etc.

     

    Lync Hardware Devices

    imageimage

    Many more choices and variety of USB and IP phone pricepoints available now for Lync.

    Some of the IP Lync phone device enhancements:

    •Multi language support

    •Contact Card – photos on the IP phone

    •Search

    •Call Transfer

    •Calendar Integration – appointment will pop up and you can join the meeting right from the IP phone!

    •Meeting Join

    •Device management

    image

                  New Lync phone views

    image

                   Lync phone Calendar view

     

    Lync Development Platform

    One of the big distinguishing points of the Lync platform is the ease of extensibility of our UC platform.

    What comes with the UCMA 3.0 SDK (text excerpt from Chris Mayo’s UCMA FAQ):

    • OC "14" Controls for Silverlight and WPF - Drag and drop controls that provide presence, contact card, contact list, custom contact list and click to call (including IM and voice).  This gives you the ability to provide the same OC integration you see in Office 2010 and SharePoint 2010.  These controls are part of the SDK and will be fully supported.
    • OC "14" Object Model API - New in this SDK is a managed API that provides access to the full object model behind OC "14".  This API gives you access to presence information, contacts, communications (IM, voice, video, desktop sharing, file sharing, etc.) in a very discoverable and easy to use API.  New in this version of the API is a "UI-Suppresson Mode" where you can integrate OC "14" features into your application withou showing OC "14".  This is a great way to create custom OCS "14" clients with a customer user experience.
    • Contextual Conversations - New in this version is full support for adding application data as context to communications.  For example, you can use the API to launch a voice call and include data from your application (such as a customer ID from your database).  When the call is received, OC "14" can pass that information to your application so you can present the call in an appliation specific way (such as opening the customer record in your application). 
    • Convesation Window Extensions - New in this version is the ability to embed a Silverlight application as part of the conversation window.  Conversation Window Extensions can be launched using conversation context (see above).
    • Conversation Docking - New in this version is the ability to launch or accept an OC "14" conversation and have the conversation window embedded in your application.  This allows users to continue the conversation while working in your applications without having to Alt-Tab between your application and the conversation.

     

     

    image

    Embed click to call/chat inside of LOB applications or Web sites using WPF or Silverlight

    image

    Extend apps inside of Lync client with context.

     

    Grab the UCMA 3.0 RC SDK here.

    Watch some  of the new development Lync capabilities here.

     

    Hopefully this gives you an idea of some of the amazing features coming with the Microsoft Lync Platform. Technet now has Lync 2010 content posted here for more technical deep dives. Stay tuned as we will have more posts around these topics upcoming.

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