The Three UC Amigos

Three Microsoft UC technology specialists covering U.S. Education

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  • Blog Post: Exchange 2010 – Management Tools

    The largest percentage of helpdesk calls incurred by an organization include DL management, message tracking, changes to personal address book, etc. The annual cost of helpdesk support staff for email for 7500 mailboxes is approx. $20/mailbox according to a Survey from Ferris Research, June 2008. Our...
  • Blog Post: How do I federate OCS IM with Live@edu, Windows Live, or AOL?

    I was asked this by a university in Missouri.  Here is the process:   Prerequisites you need before you start the provisioning process: 1) Download and read the OCS Federation provisioning guide here . 2) Next you will need only ONE of the following pieces of information (note: if you don’t...