September, 2010

  • The Three UC Amigos

    How do I enable the new Internet Calendar Sharing (.ICS) with Exchange 2010 Sp1?

    • 7 Comments

    This was a question asked by a university in North Carolina.  (Screenshots courtesy of the Exchange product team)

     

    What can I share my calendar with?

    Basically any platform that supports iCal (.ics) format can consume this such as Google, Zimbra, Yahoo, Windows Live, and even external Outlook users can view your calendar without the need for calendar federation.

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    What does it look like?

    On the client side, within OWA, you select “publish this calendar”.  note: I haven’t seen equivalent feature in Outlook 2010.

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    Select secondary calendar publishing options such as details, how many months, etc.

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    To share your calendar via ICS externally, using OWA select “send links to this calendar”

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    Email put together to external person with .ICS links

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    External Recipients view of ICS HTML URLs:

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    External Recipients view of your calendar using HTML view of Internet Shared Calendar:

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    How do I enable Internet Calendar Sharing?

    The exchange administrators will have to run some cmdlets to enable this:

     

    Step 1:

    PRE-REQUISITE: OWA External URL must be set

    set-owavirtualdirectory –Identity <CAS> -ExternalURL <externalURLforCAS>

     

    Step 2:

    PRE-REQUISITE: Mailbox webproxy must be set

    set-exchangeserver –identity “servername” –InternetWebProxy ”webproxy URL”

     

    Step 3:

    Admin must enable Internet access to exchange published calendars

    set-owavirtualdirectory –Identity <CAS> -CalendarPublishingEnabled $true

     

    Step 4:

    Admin must enable sharing policy for Internet Publishing

    set-sharingpolicy –Identity <PolicyName>

    -Domains “Anonymous:<accesslevel>”

     

    Optional Step 5: If using OWA “publish this calendar” is not an option this is an alternative step

    Once policy and vdir access are set, can publish calendar

    set-mailboxcalendarfolder –Identity <alias>:\calendar -SearchableUrlEnabled (default $false) -DetailLevel (default AvailabilityOnly)

    -PublishDateRangeFrom (default ThreeMonths)

    -PublishDateRangeTo (default ThreeMonths)

     

    Optional Step 6:

    Once calendar is published, can retrieve users URL’s

    get-mailboxcalendarfolder –Identity <alias>:\calendar

     

    Final published URL format you would place in external email systems clients would be something like this:

    http://contosounivesity.edu/owa/calendar/<userID+CalendarID>.ics

    or they could just leverage the HTML view.

  • The Three UC Amigos

    What are the top Lync Server 2010 features I need to know about?

    • 10 Comments

     

    This release of Lync is not just a minor upgrade from OCS 2007 R2. It has some awesome new features and functionality coming.  I figured I should try and provide a bulleted list of the top features you need to be aware of. (screenshots are courtesy of Lync product team and some of my own)

    Lync 2010 Client

    image

     

    •Contact Cards – these are available in all Office and SharePoint applications as well

    •Unified Contact Store – no longer do you have contacts all over place

    •Activity Feeds – similar to Facebook status feeds shows list of status changes, title changes, OOF, etc.

    •Fast Search – quickly find people in your organization

    •Skill Search – you can find ‘Nanotechnology expert’ on your campus for example

    •Frequent Contacts – folks you communicate with the most are listed

    •Conversation View – lists all the communications you have had in a single view (meetings, voice calls, IMs, etc)

     

     

    New Mac 2011 client

    Mac Office 2011 just Released To Manufacturing (RTM) last Friday. Watch their funny RTM video here. With that release comes a new Outlook 2011 Mac client and a new Communicator client for Mac.

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    New Outlook 2011 for Mac client

     

    imageimage

    Showing the ability to read Exchange calendar, change presence and display calendar information in the contact card on the Mac.

     

    Some of the Mac 2011 enhancements include:

    • Contact cards and photos
    • Voice capabilities – make and receive calls internal and external – works with OCS 2007 R2 enterprise voice as well!
    • Outlook/Exchange calendar integration – view availability of contacts
    • Presence throughout the Mac Office 2011 products – including co-authoring on documents with presence awareness

     

    imageimage

    Dialpad view

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    Voice call view on Mac 2011 client

     

     

    Conferencing

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    •Single client – Live Meeting client is GONE!! All conferencing is provided natively in the Lync 2010 client.

    •Join reliability – make it easier to join meetings from mobile phones and from meeting reminders

    •PSTN conferencing features – will have DTMF controls, audio announcements, meeting lobby

    •Rich conferencing experience – record meetings directly into WMV format, work on content in background during presentations

    •Panoramic HD video – support for HD conferencing now, panoramic HD support as well

    •Desktop & Application sharing – lightweight desktop sharing for faster rendering times – no more 2 second delays, etc.

    •Reach client called Lync 2010 Attendee client – this is a Silverlight client for PCs (people joining from off campus), Macs and other platforms to consume meetings

    •Infrastructure consolidation

    •Video interop with Polycom, Radvision and Tandberg

     

    Mac conferencing

    Customers have been asking for this and there are plans to have Mac conferencing capabilities using a Silverlight Lync 2010 Attendee client client (web) for Mac users to start. Mac users can consume Lync meetings now. Additional conferencing functionality for Mac may be in the works post RTM. I will post more as more info comes available.

     

    Some Mac Silverlight client conferencing features include:

    View PC PowerPoints

    View shared PC desktop

    Remotely control PC desktop

    Annotate PowerPoints, virtual laser pointer

    Create and Post Polls, Vote in Polls

    Create Whiteboard, collaborate in whiteboard

     

    Can be combined with Mac 2011 Communicator client to include:

    Audio conferencing

    Video conferencing

     

     

    image

     

    Voice client improvements

    •Dialpad

    •Voicemail access – visual voicemail is very nice since you can play voicemails right in the client

    •Private line – can setup one private line per voice enabled person

    •Call delegation – can setup boss/admin and use Attendant Console for Admins/Receptionists

    •Call routing – setup calls to go to another line forwarding or simulring (cell, home phone, etc)

    •Call quality notification – lets you know if you are on a bad connection, echoing, speaking too loudly/softly, etc.

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    •Call park

    •Device transfer – you can switch between multiple device real time during the call – headset, ip phone, usb phone, etc.

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    Voice server improvements

    •Survivable branch appliance – appliance used for remote locations in case of a datacenter link outage/loss the SBA will leverage a PSTN connection for backup dialtone and failback to WAN link when available again. SBAs available from NET, Ferrari, HP, Audiocodes and Dialogic.

    image

                   SBA diagram showing PSTN and WAN options

     

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                                    HP’s SBA appliance GUI screen

     

     

    •Data center resiliency – can failover dialtone to alternate datacenters if primary datacenter goes down

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    •Call admission control (CAC) – can define bandwidth policies, audio and video routes, route traffic to Internet or PSTN based on links, etc.

    •Announcement service – announce folks joining/leaving meetings

    •Media bypass – no longer need mediation servers in remote locations for media nor are they needed for IP-PBX interop (for R2 voice customers today this translates to a huge reduction in Lync servers needed)

    •E-911 for North America – native E911 location awareness  See my post here for more info.

    •Response group improvements

    •Analog device support – fax machines and analog phones can be reflected in call detail records, etc.

     

     

    Deployment improvements

    •Standard and Enterprise Editions

    •Reduced # of server roles – elimination for need of dedicated mediation server and other roles

    •Server colocation enhancements

    •Central Management Store – Lync config data stored in SQL now

    •Planning Tool

    •Topology Builder

    •Migration tools

     

    Mobility

    I will update more on the blog as things progress for Lync Mobile as far as available mobile platforms, final features, etc:

    Features potentially slated (subject to change of course):

    Single number reach - both ways (from Lync to mobile and from Mobile to Lync) where your mobile number stays hidden

     

    Mobile voicemail avoidance – simul ring will send call to Exchange voicemail vs. mobile voicemail for example

    Photos for each of your contacts

    Join meeting – can join Lync conferences right from phone

    See attendees in a Lync conference – along with who is talking

    Control a Lync conference from mobile – mute, promote, remove, etc

     

    Plenty of other mobile client features upcoming

     

     

    Manageability

    •Lync Server Control Panel – core Lync administration capabilities from web page

    •PowerShell – Lync Server can be fully managed from the command line if GUI is not your cup of tea

    •Role Based Access Control – granular administration delegation down the property level if needed

    •Server Draining – can drain calls before shutting down server for maintenance for example

    •Virtualization Support – huge win here since now all the audio/video roles can be virtualized

    •Enhanced monitoring – much better reporting and monitoring details, SCOM packs, etc.

     

    Lync Hardware Devices

    imageimage

    Many more choices and variety of USB and IP phone pricepoints available now for Lync.

    Some of the IP Lync phone device enhancements:

    •Multi language support

    •Contact Card – photos on the IP phone

    •Search

    •Call Transfer

    •Calendar Integration – appointment will pop up and you can join the meeting right from the IP phone!

    •Meeting Join

    •Device management

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                  New Lync phone views

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                   Lync phone Calendar view

     

    Lync Development Platform

    One of the big distinguishing points of the Lync platform is the ease of extensibility of our UC platform.

    What comes with the UCMA 3.0 SDK (text excerpt from Chris Mayo’s UCMA FAQ):

    • OC "14" Controls for Silverlight and WPF - Drag and drop controls that provide presence, contact card, contact list, custom contact list and click to call (including IM and voice).  This gives you the ability to provide the same OC integration you see in Office 2010 and SharePoint 2010.  These controls are part of the SDK and will be fully supported.
    • OC "14" Object Model API - New in this SDK is a managed API that provides access to the full object model behind OC "14".  This API gives you access to presence information, contacts, communications (IM, voice, video, desktop sharing, file sharing, etc.) in a very discoverable and easy to use API.  New in this version of the API is a "UI-Suppresson Mode" where you can integrate OC "14" features into your application withou showing OC "14".  This is a great way to create custom OCS "14" clients with a customer user experience.
    • Contextual Conversations - New in this version is full support for adding application data as context to communications.  For example, you can use the API to launch a voice call and include data from your application (such as a customer ID from your database).  When the call is received, OC "14" can pass that information to your application so you can present the call in an appliation specific way (such as opening the customer record in your application). 
    • Convesation Window Extensions - New in this version is the ability to embed a Silverlight application as part of the conversation window.  Conversation Window Extensions can be launched using conversation context (see above).
    • Conversation Docking - New in this version is the ability to launch or accept an OC "14" conversation and have the conversation window embedded in your application.  This allows users to continue the conversation while working in your applications without having to Alt-Tab between your application and the conversation.

     

     

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    Embed click to call/chat inside of LOB applications or Web sites using WPF or Silverlight

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    Extend apps inside of Lync client with context.

     

    Grab the UCMA 3.0 RC SDK here.

    Watch some  of the new development Lync capabilities here.

     

    Hopefully this gives you an idea of some of the amazing features coming with the Microsoft Lync Platform. Technet now has Lync 2010 content posted here for more technical deep dives. Stay tuned as we will have more posts around these topics upcoming.

  • The Three UC Amigos

    Step by Step Guide for deploying Lync Server 2010 Release Candidate available

    • 2 Comments

    image

    I encourage you to walk through this in your labs for a detailed dry run of your production installation.

     

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    Reference lab you build out from the document listed here. You can optionally install Edge for external testing, etc.

     

    image

    Very nice step by step procedures for installing Lync Server into your non-production lab.

     

    Grab the Lync Server 2010 Step by Step lab installation guide here.

    Grab Lync Server 2010 release candidate bits here.

  • The Three UC Amigos

    Next generation of Office Communications Server named Microsoft Lync Server 2010 and release candidate now available for download!

    • 1 Comments

    We finally announced the name for our next generation of Office Communications Server today! It is Microsoft Lync Server 2010. There are all sorts of reasons to rename it but mostly was due to the fact that Lync defines how the product connects/links you with people internally/externally from anywhere or at anytime.  Visit here for more information.

    The new logo is:

    image

    and Office Communicator will be renamed to:

    image

     

    I have been on the Lync release candidate for a bit now, with 20,000 of my peers, and it has been incredibly stable.   The voice quality and end user usability have been outstanding. My education customers who have deployed RC into production have been extremely pleased with the overall quality and stability as well as the ease of deployment. One of my customers told me he so pleased with Lync Server that he is going to deploy RC for his entire campus (voice, IM and conferencing) and not wait for the RTM build.

     

    Here are some shots:

    I love the new photo feature where Lync client can pull the photo from Active Directory or SharePoint 2010. Puts a name with face.

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    I really like the visual voice mail so you can listen to your VMs right in the Lync client

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    You can also do test calls to check the quality of the network you are on (e.g. mobile wifi, etc).

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    Location awareness can be automatic based on subnet, network port or switch, WAP, etc.:

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    Lync enables some very nice click to call capabilities with browsers so you can call with any number on a web page:

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    We will be posting many new Lync Server posts in the coming weeks.

     

    Be sure to grab the Microsoft Lync Server 2010 release candidate bits here.  This is for non-production use.

     

    We also posted our new planning tool for Lync Server 2010. This tool provides you a detailed wizard for how you are going to use Lync Server and then it provides a detailed architecture diagram for your environment:

     

    sample architecture for 3,000 voice enabled users:

    image

    Provides a very useful Network layout:

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    Edge planning tool is now combined into the tool as well:

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    Grab the Lync Server 2010 planning tool here.

  • The Three UC Amigos

    Partner Solutions Built on Lync Server 2010

    • 1 Comments

    Solutions based on Microsoft® Lync

    With Lync 2010, Microsoft and our partners provide a comprehensive communications solution including conferencing, instant messaging, presence, conferencing, voice and more, integrated within the applications people use most.  The goal is to make it easier to find Lync-compatible products and communications services that can bring value to you.

    System Integrators help customers evaluate and implement the right set of unified communication components to meet their unique needs.

    We have broken these solution sets into 4 areas:

    ·         Applications

    ·         Infrastructure

    ·         Communication Services

    ·         Devices

     

    1-APPLICATIONS

    Microsoft Lync partners deliver an entirely new class of solutions that integrate communications deeply within business applications and processes, as well as traditional functions such as contact centers, call recording, and accounting.

     

    Resource Links:

    UC Applications built on OCS (lync)- see it HERE

    Advanced SIP-Based Solutions Built on the Microsoft Unified Communications Managed API 3.0 and Lync- see it  HERE

    Building Communications Enabled Business Processes with Microsoft Communications Server “14”-

    See it - HERE

    Category

    Company

    Additional Information

    Contact Center

    Altigen

    Contact Center

     

    Aspect

    Contact Center

     

    Clarity Connect

    Case Study

     

    ComputerTalk

    Solution Brief

     

    Evangelyze.net

    Case Study

     

    Geomant

    Downloads

     

    PrairieFyre

    Video demo

    Call Accounting and Billing

    Convergent

    Industry Solutions

     

    Enabling Technologies

    UC Solutions

     

    Geomant

    Downloads

     

    ISI-Info

    Datasheets

     

    MindCTI

    White Papers

     

    Quest Software

    Datasheet

     

    Unify Square

    Product page

    Call Recording and Analysis

    Geomant

    Downloads

     

    Post CTI

    Reseller Info

     

    Telrex

    Datasheet

    Security and Compliance

    FaceTime

    Demo

    Network Management

    Clearway NMS

    Datasheet

     

    Psytechnics

    Datasheet

     

    Communications Enabled Business Applications

    Category

    Company

    Verticals

    Contextual collaboration

    Enabling Technologies

    Education

     

    Evangelyze.net

    Healthcare

     

    Formicary

    Group Chat Case Studies

     

    Mesiniaga

    Meeting management

     

    ProtonMedia

    Virtual collaboration

    Anywhere Information Access

    Blue Position

    SMS integration and mobile

    presence

     

    Twisted Pair

    Radio integration

    Business Process Communications

    Convergent

    Public utilities, healthcare, education

     

    Fortek

    Public safety

     

    Iconics

    Manufacturing, Utilities, and more

     

    Jasco

    Alert system, framework

     

    MetalForming

    Manufacturing

     

     

    2-INFRASTRUCTURE

    Infrastructure partners provide core networking, branch survivability and PSTN interconnect functions for Lync, providing broad choice and standards adherence to customers building out their enterprise communication solution. 

    Tech Ed Training covering voice deployment, network considerations, and interoperability.

    Find it- HERE

    Category

    Company

    Additional Information

    Gateways and Survivable Branch Appliances (SBAs)

    Audiocodes

    SBA information

     

    Dialogic

    SBA information

     

    Ferarri Electronic

    Office Master information

     

    HP

    SBA information

     

    NET

    SBA information (after 10/1)

    Network Optimization

    Brocade

    Deployment White Paper (PDF)

     

    HP

    Configuration White Paper (PDF)

     

    Juniper

    Planning Guide (PDF)

     

    3- COMMUNICATION SERVICES

    Third-party services enable enterprises to connect on-premises voice, IM, and conferencing networks to public and federated communication networks and services for a seamless experience.  These partners for USA.

    Category

    Company

    SIP Trunking

    Verizon

     

    Global Crossing

     

    Interoute

     

    ThinkTel

    E-911 Routing

    911 Enable

     

    Intrado

     

    The 4 SIP Trunking partners shown expect to be qualified and ready for Lync by launch.  Additional partner solutions will be qualified after launch.

     

    The Enhanced 911 routing solution providers provide services to enable customers to route emergency calls to the correct public safety answering point (PSAP) in accordance with regulatory requirements.

     

    4-DEVICES

    IP Phones, USB peripherals, conference room systems, and PCs designed for Microsoft Lync deliver integrated user experience, security features, and manageability. Partner devices are tested and qualified by Microsoft under the ‘Optimized for’ program to help ensure a high quality user experience.

    Resources: Lync- what is new in Devices:  Find it HERE

     

    Category

    Company

    Additional Information

    IP phones

    Aastra

    Contact Form

     

    Polycom

    October 6 Webinar

    USB Devices

    Various

    Datasheet with Listing of Existing Devices

     

     

    Snom technology AG, an international developer and manufacturer of advanced voice over IP (VoIP) phones for enterprise and residential markets, announced that the snom 300, has been tested by Microsoft Corp. for interoperability with Microsoft Office Communications Server 2007 R2.

    The qualification confirms the snom 300 as the first general purpose SIP phone tested to work with Microsoft Office Communications Server 2007 R2.

    ·         Interoperable general purpose SIP phone

    ·         Expands IP phone options for R2 customers

    ·         Tested by Microsoft and “compatible” with R2; not tested with Lync

    ·         “Compatible” IP phones are tested to provide basic interoperability and quality of experience, but not full “Optimized for” experience, either from user perspective or administrative perspective;

    ·         More information on Program Page- HERE

     

    Lync home page

    http://www.microsoft.com/en-us/lync/default.aspx

    Phones and Devices for Lync

    http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx

    UC Open Interoperability Program

    http://technet.microsoft.com/ucoip

     

  • The Three UC Amigos

    New OCS 2007 R2 Cumulative Update 6 available

    • 3 Comments

    Office Communications Server 2007 R2

    OCS_2007R2_CU6

    968802

    MS download

     

    OCS2009-dbupgrade

    968802

    MS download

     

    Office Communicator 2007 R2

    OC_2007R2_CU6

    2028888

    MS download

     

    Office Communicator Phone Edition 2007 R2

    OCPE_2007R2_CU6

    2267962

    MS download

     

    Office Communications Server 2007 R2, Group Chat Server

    GCS_2007R2_CU6

    2032881

    MS download

     

    Office Communications Server 2007 R2, Group Chat Client

    GCC_2007R2_CU6

    2032922

    MS download

     

    Office Communications Server 2007 R2, Group Chat Admin Tool

    GCA_2007R2_CU6

    2032949

    MS download

  • The Three UC Amigos

    I recorded a session in Lync….

    • 0 Comments

     

    I was presenting to a customer the other day and the question came up as to where the content is stored and if I have access to the attachment when recording. When you record using Lync all information is available – audio, participant video, panorama video, IM, and shared content. The recorded content is managed by the Microsoft Lync Recording Manager on your desktop. When you stop recording you will received toast on your screen that the information is available in the manager. If there were attachments uploaded during the session they will be saved as part of the Lync recording.

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    Figure 1. Lync Recording

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    Figure 2. Attachment window from Lync client.

    The content is all available via the Recording Manager.

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    Figure 3. Recording Manager for Lync.

    There are 3 actions you can do with the content you recorded, play within the Recording manager, Browse to the content, or Publish the recording to a windows media play formatted file. The content is found under the Lync recording under PubData/Handout/. Here you can take the handout and post to a website.

    The really cool part is the recording and publishing.

    Click on Publish…

    image

    and either publish locally or to a Sharepoint 2010 Document Library. I decided to post to a library as a media web part.

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    I uploaded and configured the media web part and now the presentation is available for streaming from the Sharepoint site. Very Cool!!

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  • The Three UC Amigos

    Lync Training and end of Sept News!!

    • 2 Comments

    DID YOU KNOW:

            Microsoft Lync Server 2010 Release Candidate (formerly known as Communications Server “14”) is now available for customer download.

            More than 30 companies have announced beta versions of their Lync 2010 compatible hardware, software, and service products.

            Gartner MAGIC QUADRANT FOR Corporate Telephony-- Microsoft has maintained its position in the Visionary Quadrant of the Gartner Magic Quadrant for Corporate Telephony, 2010. Microsoft now has reprint rights to the report, see the online reprint .

            Microsoft announced a new devices program that will support an expanded portfolio of partner solutions. The snom 300 is the first general purpose SIP phone tested to work with OCS 2007 R2.

     

    FREE TRAINING

    Featured LIVE Web Seminar:
    Migrating from Exchange 2003 to Exchange 2010:
    What You Need to Know

    Thursday, October 21, 2010 12:00 p.m. ET / 9:00 a.m. PT

    Have you been debating a migration to Exchange 2010?

    Exchange 2003 enjoyed widespread adoption because its stability, performance, and functionality compared to earlier versions and its competitors. The messaging and collaboration world has changed a lot since then, though, and Exchange Server 2010 includes a wealth of new features and capabilities that you might consider taking advantage of.

    Exchange 2010 offers several new features including client-side improvements like MailTips, a radically improved web client, a completely revamped transport infrastructure which gives better information protection, as well as control to deep changes in the way that the information store works. Exchange 2010 is truly a different beast.

    In this web seminar, Paul Robichaux, a senior contributing editor for Windows IT Pro and a Microsoft Exchange MVP and MCSE who specializes in helping people understand how to get the most from Exchange, will highlight the most important new Exchange 2010 features:

    • Database availability groups (DAGs)
    • Support for Personal Archives
    • The new OWA
    • New retention and records management features

    He will then compare the new features to what Exchange 2003 offered, and point out areas of improvement that may make your migration more compelling.

    Register for this web seminar and learn why migrating to Exchange 2010 may be the answer for you.


    Paul Robichaux
    Senior Contributing Editor,
    Windows IT Pro
    Microsoft Exchange MVP

    COST TO ATTEND:
    Free

    REGISTER AT:
    www.windowsitpro.com/go/seminars/
    binarytree/exchange2010migration

    WHEN TO ATTEND:
    Thursday, October 21, 2010
    @ 12 PM EST

    BUSY DURING THE LIVE EVENT?
    Even if you can’t make it to the live seminar, please register and we will let you know when this seminar is available on-demand.

     

    ACHIEVE A SUCCESSFUL UC ROLLOUT- NEW INSTRUCTOR-LED COURSE

    A comprehensive strategy is an important element of a rollout and ongoing adoption of UC products.

    The UC Experience and Adoption team has outlined this in easy-to-follow steps, now available as a complimentary public training: “6 steps to a successful UC Rollout: Best Practices for readiness planning and driving adoption of UC Solutions”.

    Designed specifically for IT Pros and project managers, this online, instructor-led class showcases the adoption and training resources available to customers. The session offers best practices and provides interaction with readiness and adoptions SMEs.

    Please go here  to register for a session TODAY!

     

  • The Three UC Amigos

    snom phones to be listed on compatibility list for OCS 2007 R2 and with the upcoming Lync Server 2010

    • 0 Comments

    image

    This is great news as we add a great SIP phone partner to our Microsoft ‘Other compatible IP Phone’ compatibility list here.  In education, the need for a high value and lower cost IP SIP phone is a strong need. I have several education customers who have deployed snom phones with OCS R2 with great success and now that they will be a compatible partner for Lync Server 2010 makes our IP phone device story even more complete with more options available to customers.

    More on the snom OCS edition experience here.

    Visit the press release here.

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