Voicemail Integration. Some other great features involve the integration with OCS and Exchange 2007. The below screenshot shows how you can call someone's voicemail directly from communicator.
Another screenshot shows the tighter integration with Exchange Unified Messaging (UM). In OCS 2007 RTM Office Communicator has the ability to Call the Voicemail. This is important as the user is already authenticated and doesn't require the VoicePIN to access Voicemail. In R2 we also provide this quick access to the Greetings. This allows the user to change the Voicemail Greetings via this launch button. Great Stuff!!!
Stay tuned as we continue to deliver information about R2.
Voicemail Integration. Some other great features involve the integration with OCS and Exchange 2007.
Calling voicemail is a current feature with OCS when enabled for enterprise voice but it doesn't work in the RCC or co-existance scenarios. Will R2 allow these new features with RCC, or are they again restricted to Enterprise Voice?
Haven't heard of any changes to the RCC experience for R2. You may want to reach out to the folks at Genesys (www.genesyslabs.com) to see what they have found in testing R2 with RCC with their GETS solution.
Just curious, is mapping the 'message' or 'voicemail' button to dial Exchange UM on their legacy phones not a viable work around?
Thanks for the reply, yes we can use the handset to dial Exchange UM but the experience with OC is nicer as you are pre-authenticated and so don't need the password.