November, 2008

  • The Three UC Amigos

    Can you tell me the differences between OCS LiveMeeting (on-prem) and LiveMeeting Service (cloud service)?

    • 2 Comments

    I get this question quite a bit from schools. I found a useful slide that covers the differences:

     

    image

    Is the 250 concurrent attendees per LM session a hard limit with OCS?

    No, I have seen schools host OCS LM’s with 300+ attendees before but the product team recommends this as your max size.

    Doesn’t OCS LM have Meeting storage?

    Yes, you can store meetings to your local desktop or on a designated LM archive server (File share, etc). The chart above reflects storage in the cloud (accessible from the Internet).

    Does OCS LM have a web client?

    Currently, there is only a LM client for PCs however with R2 you can join desktop sharing sessions (LiveMeeting like) with Communicator Web Access from IE, Safari and Firefox.

    image

    Doesn’t OCS have two-way VOIP audio?

    Yes, you can use two-way VOIP audio with OCS LM today, using PC audio/mic or UC device, which is a nice way to save on audio conferencing costs since no dial-in bridge needed.  With R2, you will also get integrated audio conferencing where you can join an OCS LM audio session from a PSTN or cell if needed.

    image

    Screenshot of the OCS LM calendar request with the R2 audio conferencing automatically integrated.

     

    What if I want to use both OCS LM on-prem and LM cloud services?

    This is certainly a viable option and you can schedule both from Outlook.  Coming in the near future, I have heard there may be a potential for licensing changes when both are used in conjunction.

     

    Happy Thanksgiving Everyone!

  • The Three UC Amigos

    Quick PodCast from VoiceCon

    • 1 Comments

    One of our partners Enabling Technologies was interviewed at VoiceCon by Blair Pleasant of CommFusion and UCStragegies.com. Bill Vollerthum and Christian Stegh of Enabling Technologies discuss unified communications, unified messaging and industry innovations on this podcast.

  • The Three UC Amigos

    Some more R2 Goodness

    • 4 Comments

    Voicemail Integration. Some other great features involve the integration with OCS and Exchange 2007. The below screenshot shows how you can call someone's voicemail directly from communicator.

     

    Untitled

    Another screenshot shows the tighter integration with Exchange Unified Messaging (UM). In OCS 2007 RTM Office Communicator has the ability to Call the Voicemail. This is important as the user is already authenticated and doesn't require the VoicePIN to access Voicemail. In R2 we also provide this quick access to the Greetings. This allows the user to change the Voicemail Greetings via this launch button. Great Stuff!!!

    Untitled1

    Stay tuned as we continue to deliver information about R2.

  • The Three UC Amigos

    What I like about OCS R2 thus far and some new R2 screenshots

    • 3 Comments

    I have been using the Office Communicator R2 beta builds internally for a few months and I have to say the OCS product team is doing a fantastic job thus far on it. A couple of things I really like right off the bat from an end-user’s perspective using R2:

     

    1) Share Desktop Feature. This is so nice to be able to share you desktop for an ad-hoc meeting right from the Office Communicator client. No longer do you have to fire up LiveMeeting to do this. Very useful. Greg shared his desktop one time with multiple monitors and they both appeared. Very nice.

    You can give control, add in voice, video with this as well.

    You can also share your desktop from Communicator Web Access now.  Mac and Linux folks can also join shared desktop sessions from their browsers.

    Full screen desktop share with Communicator Web Access.

     

    2) Full audio conference bridge capabilities

     

    Directly from the OC client you can multi-select your conference party, right click and pick “Start a Conference Call” with “Communicator”. From the OC client, you can see who has joined your audio conference, you can delegate leaders, mute folks, take notes, etc. Additionally, you can invite others to the audio conference who are not in OCS by selecting “Invite by phone”

     

    Below is your new view of an audio conference. You can see people join from UC endpoints and external PSTN phones and you can also see who is talking with an animated voice icon coming out of the active speaker. You no longer have to role call, per se. Very nice.

    image

    You can add non-OCS users to your audio conference bridge, ad-hoc:

    image

    This is the new Outlook add-in for R2 that has ‘Schedule a Conference Call”:

    image

    The scheduled audio conference invite looks like this:

    confinvite

    If you click ‘Join using web browser’ as a Guest, you can use voip and no phone needed. This is a nice feature for international attendees who don’t have an OC client.

     

    From Communicator Web Access, you can also join audio conferences by specifying a phone to call:

    The fact OCS R2 has audio conferencing built in now allows schools to get rid of their 3rd party audio bridge which means there is going to be a great ROI for this feature alone. As I stated before, we look to save around $4 million dollars per year in Microsoft by eliminating 3rd party audio conferencing and using just OCS audio conferencing.

     

    3) Improved Audio quality and VGA/HD support, overall fit and polish.

    R2 has improved voice audio quality. My UC VOIP calls sound even better now and voice calls connect even faster. It also has better UC device integration.

    I also acquired an HD laptop video camera and I can now broadcast video in full HD using the OC client.  I wonder if there will be push back like the newscasters who didn’t like broadcasting in HD at first. :)

    The overall fit and polish of the R2 communicator client is very nice. You can now have conversations which are shadowed so you can distinguish between your typing and others along with a timestamp with each IM post. You can also see a top level summary of who you are IMing with if you have many IM sessions open at the same time. Very nice.

     

    4) I use the new R2 Communicator Mobile Client (CoMo)

    The R2 client here is a nice update as it has vastly improved battery life, the ability to do multiple party IM sessions, and Single Number Reach capabilities:

     

    My XV6900 custom home screen I made with CoMo icon upper right corner:

    homescreen2

    Multiparty IMs

    comor2

    Single Number Reach:

     

    When you click to call someone from the CoMo client it sends a request to OCS which establishes the call with the endpoint and calls you back in the process. This feature provides one half of the single number reach story, since your UC phone number is listed on the dialed user’s caller ID vs. your mobile phone number. In certain parts of the world (Europe, etc), this process would save cellular minutes used since OCS is calling you and bridging the outbound dialed call.

    pc_capture1 

    The other half of single number reach is where you configure inbound OCS calls to simul ring or forward to your cell. One advantage of single number reach is you no longer have to publish your cell phone on business cards or in your email signature for example (I removed mine).

     

    5) Group Chat is going to be heavily used

    This feature is just starting use internally but I have a feeling this will change the way we collaborate especially with things such as discussion aliases. To no longer have to subscribe to 100s of emails a day on one technical distro list for example, you would just subscribe to a chat channel, read what you need, search for what you need, and post what you need. This will free up my inbox hopefully.

     

    I hope this gives you a first taste of OCS R2 as I use it thus far. We will have much more R2 goodness coming in future posts.

  • The Three UC Amigos

    IBM Sametime Federation with OCS 2007 announced to today

    • 7 Comments

    This is some good news on the IM interop front.

    Announced at VoiceCon today:

    IBM and Microsoft plan to support interoperability between Sametime and OCS, commencing with Sametime version 8.0.2 and OCS 2007

    • IBM currently has a working system of OCS and Sametime in its lab
    • IBM plans to make the supported interoperability described above available in late Q4 2008
    • Both IBM and MS will make Presence and IM interoperability between Sametime 8.0.2 and OCS 2007 and higher commercially available to all interested customers, at no additional cost beyond standard licensing of Lotus Sametime and OCS respectively
    • IBM and MS have leveraged SIP/SIMPLE to establish this interoperability

    In other federation news, Cisco announced SIP/SIMPLE based Interdomain Federation with LCS 2005/OCS 2007 as part of their Unified Presence 7.0 in September 2008.

     

    Net: With OCS 2007 you can now Interdomain federate with the following IM systems:

     

    • Other schools/partners/vendors running OCS
    • MSN/Live
    • Yahoo
    • AOL
    • Cisco’s Unified Presence 7.0
    • IBM’s Sametime 8.0.2

    We are working on some other IM interop scenarios to be announced at a later time.

  • The Three UC Amigos

    Exchange Server 2007 SP1 now supported on VMWARE

    • 1 Comments

    I get this question from schools around support for Exchange Server 2007 support on VMWARE and our answer used to be it is not supported up until about a month ago. With regards to Hyper-V, Exchange Server 2007 is also supported. Click here to see my Exchange 2007 and Hyper-V post.

     

    As of October 2008, VMWARE has passed the Windows Server Virtualization Validation Program (SVVP) program for hosting Exchange Server 2007 as a 64-bit guest.

     

    Below are the requirements:

     

    • VMWARE ESX 3.5 Update 2
    • Microsoft Exchange Server 2007 Service Pack 1 later versions are supported
    • 64-bit Windows Server 2008 as guest OS

     

    Here is a list of support boundaries and recommendations when running Exchange Server 2007 on virtualization:


    Microsoft supports Exchange Server 2007 in production on hardware virtualization software only when all the following conditions are true:

    • The hardware virtualization software is Windows Server 2008 with Hyper-V technology, Microsoft Hyper-V Server, or any third-party hypervisor that has been validated under the Windows Server Virtualization Validation Program.
    • The Exchange Server guest virtual machine:
    • Is running Microsoft Exchange Server 2007 with Service Pack 1 (SP1) or later.
    • Is deployed on the Windows Server 2008 operating system.
    • Does not have the Unified Messaging server role installed. All Exchange 2007 server roles, except for the Unified Messaging role, are supported in a virtualization environment.
    • The storage used by the Exchange Server guest machine can be virtual storage of a fixed size (for example, fixed virtual hard drives (VHDs) in a Hyper-V environment), SCSI pass-through storage, or Internet SCSI (iSCSI) storage. Pass-through storage is storage that is configured at the host level and dedicated to one guest machine.
      Note:
    • In a Hyper-V environment, each fixed VHD must be less than 2,040 gigabytes (GB). For supported third-party hypervisors, check with the manufacturer to see if any disk size limitations exist.
    • Virtual disks that dynamically expand are not supported by Exchange.
    • Virtual disks that use differencing or delta mechanisms (such as Hyper-V's differencing VHDs or snapshots) are not supported.
    • No other server-based applications, other than management software (for example, antivirus software, backup software, virtual machine management software, etc.) can be deployed on the physical root machine. The root machine should be dedicated to running guest virtual machines.
    • Microsoft does not support combining Exchange clustering solutions (namely, cluster continuous replication (CCR) and single copy clusters (SCC)) with hypervisor-based availability or migration solutions (for example, Hyper-V's quick migration). Both CCR and SCC are supported in hardware virtualization environments provided that the virtualization environment does not employ clustered virtualization servers.
    • Some hypervisors include features for taking snapshots of virtual machines. Virtual machine snapshots capture the state of a virtual machine while it is running. This feature enables you to take multiple snapshots of a virtual machine and then revert the virtual machine to any of the previous states by applying a snapshot to the virtual machine. However, virtual machine snapshots are not application-aware, and using them can have unintended and unexpected consequences for a server application that maintains state data, such as Exchange Server. As a result, making virtual machine snapshots of an Exchange guest virtual machine is not supported.
    • Many hardware virtualization products allow you to specify the number of virtual processors that should be allocated to each guest virtual machine. The virtual processors located in the guest virtual machine share a fixed number of logical processors in the physical system. Exchange supports a virtual processor-to-logical processor ratio no greater than 2:1. For example, a dual processor system using quad core processors contains a total of 8 logical processors in the host system. On a system with this configuration, do not allocate more than a total of 16 virtual processors to all guest virtual machines combined.

    I also recommend you contact VMWARE for additional recommendations prior to deployment of a production Exchange Server 2007.

     

    For more information about the support for Exchange Server 2007 on virtualization, visit the following Microsoft Web site:

    http://go.microsoft.com/fwlink/?LinkId=124624

     

    For more information on SVVP see here.

     

    For a list of other Microsoft applications supported on virtualization technologies see here.

  • The Three UC Amigos

    I'll just use NTBackup

    • 4 Comments

    For years I've used NTBackup to backup Exchange database files. This is no longer possible in Windows 2008. I used this to backup files to disk and then copy these to tape SAN.  This is no longer possible on Exchange 2007 SP1 server on Windows 2008 because Windows 2008 has removed the option to take file based backups to disk. NTBackup is able to read and restore data from old backup sets, but is not be able to create new backups.

    This is because Windows 2008 has a new Windows Backup utility that performs block-level backups using VSS and can only backup full volumes. Backups are created as an image of the original volumes using VHD files, with VSS used to track and store changes. This means that you cannot store backup sets on the same volume as the original data and that you need to choose an empty volume as the backup target.

    When upgrading to Windows 2008 keep this in mind and look at other solutions to backup Exchange including using DPM. Some info on this:

    · http://technet2.microsoft.com/windowsserver2008/en/library/00162c92-a834-43f9-9e8a-71aeb25fa4ad1033.mspx

    · http://www.microsoft.com/downloads/details.aspx?FamilyID=173e6e9b-4d3e-4fd4-a2cf-73684fa46b60&DisplayLang=en

     

    Correction - Thanks to tr!!! The Exchange Team is working on a resolution to this. No date has been set yet but don't expect full parity with the experience with Windows 2003 and NTBackup. http://msexchangeteam.com/archive/2008/06/18/449031.aspx

  • The Three UC Amigos

    Exchange UM - Cisco Update

    • 2 Comments

    Cisco Call Manager 4.x is now supported for integration with Exchange UM. That's right you can now integrate your CCM without upgrading to your infrastructure saving lots of money and including new features like:

    Embedded Auto Attendants

    IVR for integration with Calendar and Contacts

    Single Message Store reducing licensing and infrastructure cost

    Single Directory which reduces administration overhead.

    For all updated info on integration with Exchange UM check out the Telephony Advisor -

    http://technet.microsoft.com/en-us/library/cc164342.aspx#supPBXAudio

    The config notes for configuring Cisco Call Manager and Audiocodes via IP-to-IP SIP Trunking.

    from the notes....When Cisco CallManager Version 4.x is implemented alone (i.e., directly interfacing) with Exchange Server 2007, certain Exchange Server 2007 functionalities are not supported such as Auto-Attended, MWI, and T.38 fax transport mode. Therefore, Cisco CallManager version 4.x suffers feature limitations when operating with Exchange Server 2007. Upgrade to Cisco CallManager Version 6.x seems to resolve these issues, but the trade-off is an extremely costly investment.

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