The Three UC Amigos

Three Microsoft UC technology specialists covering U.S. Education

Why does Exchange UM say unrecognized caller in OVA when name is resolved in the voicemail?

Why does Exchange UM say unrecognized caller in OVA when name is resolved in the voicemail?

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A question from a school in Utah:

 

The scenario was their Outlook Voice Access (OVA) was not correctly announcing the caller when the user was in a different dial plan defined in UM. This problem occurs if the voice mail message is from a user who is authenticated against a different dial plan. OVA announces "Unrecognized caller" even though the caller address is resolved correctly in Microsoft Office Outlook and in Microsoft Office Outlook Web Access. 

 

 

I found the fix: download and install Update Rollup 3 for Exchange 2007 Service Pack 1.  You can grab rollup3 here:

949870 Description of Update Rollup 3 for Exchange Server 2007 Service Pack 1

 

Comments
  • A question from a school in Utah:   The scenario was their Outlook Voice Access (OVA) was not correctly

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