Things to check in terms of proper portal configuration:
If you think you did all of that correctly, then here are a few other things to try:
If you get this message:
Ways for them to fix this would be:
Please consider leaving a reply in case this post helped you.
Hi there, firstly great posts, they're very useful.
I am having an issue enrolling 8.1 devices using SCCM and the trial version of the portal. Windows Phone 8 devices enrol fine but not 8.1 they just sit trying to find settings indefinitely, is the trial app and cert you create using the vbs script in the support
tools for use with 8.1 devices - or could it be that my Windows Intune trial subscription doesn't have the 8.1 bits added?