Recently, we attended the 2011 MVP Global Summit in Redmond, Washington. We interviewed and filmed any MVPs who wanted to give feedback on Microsoft TechNet, MSDN, and online product documentation.

This is the first of three videos that we produced where we asked questions about our documentation. In this video, we asked the MVPs the following question:

When you need technical information for a Microsoft product, where do you look first?

We found that most MVPs immediately enter the subject they need help with into their favorite search engine. They then proceed to look for relevant content in the information that the search engine provided. Another method for finding Microsoft help is to start with the following Web sites:

The following video shows eight MVPs answering this question: 

Special thanks go to the following MVPs who provided their time for our interview:



Zubair Alexander
Seattle, Washington
MVP – Directory Services

William Vaughn
Redmond, Washington
MVP – Data Platform

Thomas Schissler
MVP – Visual Studio

Teresa Henning
Seattle, Washington
MVP – Access

Stephen Cawood
Halifax Canada
MVP – SharePoint Server

Paul Kimmel
Okemos, Michigan
MVP – Visual Basic

Kanwal Khipple
Toronto Canada
MVP – SharePoint Server

Ed Musters
Toronto Canada
MVP – SharePoint Server

Craig Berntson
Salt Lake City, Utah
MVP – Visual C#

Question #2 -

Question #3 - 

Thanks for watching.

 - Hal Zucati and Steve Hord