The new www.answerdesk.com service offers free support 24/7/365 with the option to upgrade to paid support right there if the free session does not suffice. *
*Currently for English-speaking customers, however some Answer Techs do speak other languages, and you can filter/select those ones if you wish.
What’s not to like? This is your get-out-of-tech-support-to-my-friends-and-family-jail-free card! Enjoy
Just sign the paper first
and then pick from the self-service menu:
1. Windows and Office – called “premium software support” ($99/hour if the free session does not work) NOTE: the “latest software": list on the website is Windows 7, Windows Vista, Windows XP, and Office applications (2010, 2007 and 2003).
2. PC optimization (the website does not distinguish or exclude server-class PCs)
3. virus removal and protection
4. one-on-one personal training
You get to select your “answer tech” based on profile information filters, such as their pics, language, service name, number of cases and rating. Curiously, “on line right now” is *not* one of the filter criteria – MSFT – you listening?
From the FAQ (http://www.answerdesk.com/support/faq.s2):