As an IT Pro, you may or may not be aware of the “remix culture”. Really, when you read TN/MSDN blogs, you are participating in it…even if you don’t think about it that way.
I’m looking for some feedback from you about an idea I’ve been discussing with my IT Pro content colleagues here at Microsoft.
Here’s the thing, you get a call from one of your users who has a problem, you go to various sources of information to help them solve that problem. Let’s just say one of those sources is TN/MSDN. How useful would it be if when you found the fix on TN/MSDN it included text you could “remix” into a mail to your user?
The security folks are inching down this path, for example see the Conficker content at: http://technet.microsoft.com/en-us/security/dd452420.aspx
which includes helpful pointers for “consumers” like this
I am wondering – how useful would this idea be to you if it was prepacked right there on the TN page? Something like:
Here’s a mail you can send to your users:
“The network is at risk because of a possible Conficker worm infection. While we <insert your text here describing the action you are taking>, you can help by doing the following:
1. Go to http://update.microsoft.com/microsoftupdate to verify your settings and check for updates.
2. If you can't access http://update.microsoft.com/microsoftupdate, go to http://safety.live.com and scan your system.
3. If you can’t go to http://safety.live.com, contact support at 1-866-PCSafety or 1-866-727-2338. This phone number is for virus and other security-related support. It is available 24 hours a day for the U.S. and Canada. For support in other countries, visit the Worldwide computer security information page.
If you would like more information about the conficker worm, please visit http://www.microsoft.com/protect/computer/viruses/worms/conficker.mspx.”
Thoughts? Leave comments to send mail to email@example.com
I think that this would be a great idea. It would keep me from having to paste the various links and instructions myself or trying to walk a customer step-by-step through helping me help them.
That would be wonderful...!!!!!!!!!!!
It also gives us techs a little more credibility when we can point them to identical text on the Microsoft series of sites.
Literlly, we could say... "see, this *is* what Microsoft has to say." I don't know how many times I have had to step them through an article to show them something I've already told them (they usually miss it).
It does border on 'canned' response e-mail though. I trust you guys at Microsoft (you did make the wonderful SQL Server 2005 after all), you'll make this work, and we'll all benefit from it.