Although MeadWestvaco's transformation is still ongoing, to date the company has eliminated more than $100,000 annually in IT maintenance contracts and recognized a 10 percent gain in operational stability. McGrane credits these gains and savings to ITIL. Read the whole article here.
Organizations that are succeeding with ITIL are keeping the silos for management structure, but modifying performance measurement and compensation to begin reflecting enterprise, not silo goals. They are also re-engineering and driving the flow of IT work at the enterprise level--through a consolidated system approach. One system, with visibility for all—going from request to outcome. Properly designed, they are balancing both corporate IT governance needs and local operating flexibility. Read the whole article here.
Using ITIL isn't easy, because it demands major changes in how IT organizations are run. Consultant Malcolm Fry offers some reasons why ITIL projects fail:
Read the whole article, then read some follow-on thoughts from Randyy TN blogs:How the MOF Process Model corresponds to ITIL guidance MOF Team Model and mapping ITIL flows to your IT Org ChartReducing IT Costs, Design a Service Catalog