I wrote this down during a training class on "Fierce Conversations" in order to remember it and reflect further on it after class:  "In any situation, the person who can accurately describe reality without laying blame will emerge as the leader, whether designated or not." Edwin Friedman

An A9.com search on this phrase brings up an interesting book review of : The Four Agreements, A Practical Guide to Personal Freedom by Don Miguel Ruiz. Full article <http://www.beingjane.com/bookReview.php>

My new job on TechNet includes the opportunity to show leadership in improving TechNet. Interested in helping me accurately describe TechNet reality to upper management without laying blame? Feel free to add your comments.