The Lync for Mac 2011 client has RTM’ed and I am seeing tweets that it is now on the Volume License site as well. With this new release supporting voice and meetings in one client, the topic of supported devices has come up. Read this blog post to find...

There are times in a support engineer’s life when fortune smiles down on you. My colleague Terry Lyons had a support issue come in for Hendrick Motor Sports with Group Chat and realizing they were just up the road in Concord in the event a site visit...

I was fortunate to be in the local office on Monday to learn of an advanced voice training class for the support teams being delivered Tuesday – Thursday. For the comments about availability externally for partners, the Microsoft Certified Master...

As noted in the comment (thank you) the update is here - http://support.microsoft.com/kb/2587147 With the recent release of MacOS 10.7 Lion customers are experiencing issues with Office for Mac 2011 including Communicator for Mac 2011. For those new...

July 11 Edit – After doing the steps below and talking with a friend, it seems that this was not such a great idea and so I opted instead to format the USB drive as exFAT which Snow Leopard supports natively for Read Write without any extra changes and...

The following comes from a prior colleague of mine when we supported Windows Networking and LCS, Steve Hahn now working with CPCC. I modified the details to exclude IP, Domain and User information. February 16 2012, Steve shared an update on this configuration...

A customer requested the ability to broadcast a story in the Group Chat client and that is not option in the menu’s, however as the old saying goes – It’s not what you know but who you know and I know David Moy, a guy who knows Group Chat real well  ...

Group Chat Stress has released as part new tools within the Adoption and Training Kit. http://lync.microsoft.com/Adoption-and-Training-Kit/tools-and-apps/Pages/Group-Chat-Stress-Tool.aspx You can use the Group Chat Stress package to help verify...

We welcomed our 4th child Ethan (third son) to the family which means the blog and twitter accounts will be quiet for about 1 month.

Happy Wednesday to you and your small children!   TomL

The following is the result of a discussion on Twitter started by @twkisner The question was how to build a url that allows you to start a multiparty IM. RT @twkisner: @paulnearney @UCMadeEasy Thank you!!! This works in #Lync "im:<sip:user1@here...

The March content update - http://technet.microsoft.com/en-us/library/gg398123.aspx now correctly states that a workgroup is recommended where past documents said required. TomL LCSKid

Scott Stubberfield, Microsoft Consultant and Microsoft Certified Master for OCS shared the following issue among the Master community today and gave permission to blog on his behalf.   We ran across a situation today at my customer that I thought...

I was able to publish an article on the topic of support for Service Packs on the Next Hop blog. I have a few edits requested but do let me know if there is anything unclear or worse conflicting with existing documentation. http://blogs.technet.com/b...

With the release of Lync it is likely you have assumed that LWA means Lync Web Access just like CWA meant Communicator Web Access, turns out that it means Lync Web App. To further the confusion the web app is not providing Instant Messaging and Presence...

For those looking for contact management with Lync, we have a solution from Jeff Guillet of ExtraTeam http://www.expta.com/2011/01/introducing-lyncaddcontacts.html   Thanks Jeff for putting in the work! TomL LCSKid

As customers were beginning to upgrade OCS 2007 R2 deployments with Lync, the question of support for Group Chat showed that what was originally thought to be a simple answer required a more complex matrix to illustrate. After conferring with the appropriate...

Update February 8, 2011 – Changing the article title to Lync Web App as we tend to discuss reach as an experience and not any specific client experience. Update February 4 2011 – Turns out Jens has an article with more depth on the Lync Web App - http...

Posts like this always give me concern because in the effort to be helpful I am providing information that we don’t support doing – direct table modification in SQL. Just because you have a lab topology to play with is no excuse to not properly backup...

One of our customers in reading the documentation found they were likely to be blocked as the content here: http://technet.microsoft.com/en-us/library/gg398123.aspx   states Edge Servers must be deployed in a workgroup rather than an internal domain...

I had to gather this information internally and have seen some recent questions in social forums around languages for Server and the multiple clients offered.  February 1, 2011 Update – Jens has a guest post from Thomas Binder entitled:   ...

One of our MVP ’s, Brian asked a question regarding the experience of volume when using the PC to place or received telephone calls using Lync. The dialog that controls the behavior we are discussing is below and can be reached in a few ways ...

With the release of Lync Server 2010 a common request is around the mobility offerings. Unless someone points to another authoritative resource from Microsoft I think this page which states that it is our plan but not give any dates is the best message...

The R2 Group Chat client defaults to a very verbose logging level. While logging enabled as a default can be helpful when first rolling the solution out and catching unexpected errors, it doesn't help when it impacts the client performance. As the...

As a reminder, the Communicator for Mac 2011 client is for OCS 2007 R2 and provides a corresponding feature set. It is also supported to connect against Lync Server 2010 but it will be treated as an R2 client. Desktop Sharing The Communicator for Mac...