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  • Blog Post: Certificate Authorities and PKI: It’s like the mafia

    I visited Redmond at the end of March and while there we were discussing certificates and PKI. Nick a recent Lync Microsoft Certified Master (MCM ) was sharing how he explained how certificate authorities worked and he gave me permission to post on his behalf. Here is Nick sharing his wisdom Think of...
  • Blog Post: OCS 2007 R2, Lync Server 2010 and SQL server versions

    At this time we do not support OCS 2007 R2 or Lync Server 2010 with databases on SQL 2008 R2. I am sharing this because this is a fairly common question we receive and we point people back to the documentation on what we do support. The absence of something should always be presumed to be not supported...
  • Blog Post: How does Lync QOE determine the connection as a VPN?

    October 19 update due to a follow up question from a peer This article speaks to a known issue under Vista http://support.microsoft.com/kb/928906 You can check the network properties of the connection and see if Windows displays this as a VPN. The Windows OS is checking this same flag so if...
  • Blog Post: Understanding that LWA is not the new CWA

    With the release of Lync it is likely you have assumed that LWA means Lync Web Access just like CWA meant Communicator Web Access, turns out that it means Lync Web App. To further the confusion the web app is not providing Instant Messaging and Presence (IM&P) but instead it is a meeting client....
  • Blog Post: Lync for Mac 2011 Meeting Join Failure, update 14.0.4

    February 6 Update : (Happy Birthday Sophia!) After writing this post, we posted the 14.0.4 update for the Lync for Mac client - http://support.microsoft.com/kb/2778095 . The customer and I are still monitoring his situation but initially it looks positive. The true big bang with this update is support...
  • Blog Post: Lync Group Chat video for NASCAR use with Hendrick Motor Sports

    There are times in a support engineer’s life when fortune smiles down on you. My colleague Terry Lyons had a support issue come in for Hendrick Motor Sports with Group Chat and realizing they were just up the road in Concord in the event a site visit was required. Now I was fortunate enough to be in...
  • Blog Post: PowerShell script to export #Lync tbxml to Visio and Excel

    Update June 28 - Want to see what happens when your personal blog recieves professional editing? See this post on Next Hop - http://blogs.technet.com/b/nexthop/archive/2012/06/28/how-to-create-visio-and-excel-output-from-a-tbxml-file.aspx I encountered a customer deployment in Office365 Dedicated...
  • Blog Post: Upcoming Group Chat client/server support matrix

    As customers were beginning to upgrade OCS 2007 R2 deployments with Lync, the question of support for Group Chat showed that what was originally thought to be a simple answer required a more complex matrix to illustrate. After conferring with the appropriate teams, this is the verbiage and table we...
  • Blog Post: 6 years and finally a new #Lync Headset

    When Microsoft Office Communications Server 2007 was first released, I was a remote worker and part of the team enabled for voice which brought with it a Jabra GN Netcom 2000 USB headset, a beta device in fact. I have used this as my primary device for the past 6 years without issue. I was provided with...
  • Blog Post: LUMT - Lync User Management Tool from Stefan Plizga

    Are you an IT manager or a partner working with a company needing additional flexibility around user management with Lync? Stefan Plizga has a tool http://lumt.codeplex.com/ described as: Lync User Management Tool (LUMT) enables administrators to manage contacts, ACEs and Privacy settings on behalf...
  • Blog Post: OCS 2007 R2 Group Chat–SIOPS?

    Has the term SIOPs (Standard Input Output Panels) been mentioned in regards to Group Chat and you wondered what they were only to find that an Internet search turns up links saying it isn’t supported? They were not supported when Group Chat released but added later and when the documentation was published...
  • Blog Post: Lync and OCS with PIC during December holiday season

    PIC, the ability to IM between OCS/Lync with AOL, MSN/Hotmail/Live and Yahoo! is a great feature but during December each year any problem customers face hit one additional hurdle – Datacenter Lockdowns. The purpose of a lockdown is to bring stability for business or holiday reasons, which means folks...
  • Blog Post: Migrating your Mediation Servers to Lync Failing

    The following comes from a prior colleague of mine when we supported Windows Networking and LCS, Steve Hahn now working with CPCC. I modified the details to exclude IP, Domain and User information. February 16 2012, Steve shared an update on this configuration. Since you now can have multiple valid...
  • Blog Post: Who is configured for OCS and Lync Federation?

    While Microsoft maintains a list internally, we do not publish the company names that we federate with directly using OCS and Lync. Matt Landis has this blog post where he is gathering that data for those interested. Thanks Julian for the comment with other site - http://lyncdirectory.com TomL...
  • Blog Post: TechNet Wiki–R2 Firewall Port Settings

    I suspect this will be some welcome news for people working with OCS 2007 R2 and Lync Server 2010, we have begun to document the firewall ports needed with the deployments:  OCS 2007 R2 Firewall Port Settings As a Wiki this allows the community to contribute to the content which means it should...
  • Blog Post: Lync 2010 Group Chat Stress in Adoption and Training Kit

    Group Chat Stress has released as part new tools within the Adoption and Training Kit. http://lync.microsoft.com/Adoption-and-Training-Kit/tools-and-apps/Pages/Group-Chat-Stress-Tool.aspx You can use the Group Chat Stress package to help verify your Microsoft Lync Server 2010 and Microsoft Lync...
  • Blog Post: NextHop post on Z-Hire tool for How to Automate the New Account Creation Process

    We have a recent post for Lync Server 2010 on NextHop http://blogs.technet.com/b/nexthop/archive/2012/09/10/how-to-automate-your-new-account-creation-process.aspx and I was looking for input as I reviewed the article and tool and thought it to be a solid solution but I don't have to admin a topology...
  • Blog Post: The Lync contact card shows me what time it is for you

    This just proves that even being in the group that builds and owns the product you can still stumble across a cool feature. The contact card not only displays the persons time zone but what time it is there. This is certainly helpful the more you work with peers in international time zones. Here is my...
  • Blog Post: New role with Lync Online Dedicated #lync_d

    Just a quick professional update – I recently started a new role with Lync Online for our dedicated offering as an Operations Manager. I have worked with this technology since LCS 2003 and am excited about this new role focusing on our online offering and the challenges faced there. I started...
  • Blog Post: Important Lync for Mac 2011 update for meeting join issues

    This week we see a really important update for companies using Lync for Mac 2011. A big thanks goes to 2 customers in our Lync Online Dedicated environment that persevered and pressed through the analysis as the behavior had an odd pattern. Customers would comment they could join 1 or 2 meetings and...
  • Blog Post: Localized Languages for Lync Server and Clients

    I had to gather this information internally and have seen some recent questions in social forums around languages for Server and the multiple clients offered.  February 1, 2011 Update – Jens has a guest post from Thomas Binder entitled:    Where is my localized device update?  ...
  • Blog Post: Supportability Doc change: Edge Servers in Active Directory Domain

    One of our customers in reading the documentation found they were likely to be blocked as the content here: http://technet.microsoft.com/en-us/library/gg398123.aspx   states Edge Servers must be deployed in a workgroup rather than an internal domain. Setup prevents you from deploying Edge Servers...
  • Blog Post: FYI–E911 for Lync Webinar

    Because my blog is hosted by Microsoft I need to be clear and state that I am sharing the below information to you as informational. I am not allowed to endorse a product or partner and am not doing so here, I am sharing notice of the webinar. Customers must always complete proper due diligence in defining...
  • Blog Post: Interesting learning for process determining voice supported countries with Office365 Lync Dedicated

    When you see, hear or read about Office 365 the dialog is almost always about the broad offering we refer to as Multitenant or Shared, however there is a small group of customers deployed in our Dedicated environment. The regions currently providing voice services (PSTN Conferencing and PSTN dial-in...
  • Blog Post: Support for Service Pack Updates in Lync and OCS

    I was able to publish an article on the topic of support for Service Packs on the Next Hop blog. I have a few edits requested but do let me know if there is anything unclear or worse conflicting with existing documentation. http://blogs.technet.com/b/nexthop/archive/2011/02/24/support-for-service-pack...