One of my peer PM's received a question from a Lync Online dedicated customer for end user mobility content and he shared the culmination of that request Adoption and Training Kit: http://www.microsoft.com/download/en/confirmation.aspx?id=9642 ...

A customer asked me to test this behavior and sure enough when using the Phone tab, if you try to type the + sign it is reported as Character not valid. If you type too fast and add digits the error goes away yet the number won't be dialed. While...

Look Dad, there’s three of you  Working from home means the kids come in the office at times and during the winter break my 4 year old wanted to sit on my lap as I worked. I was using the next version of Outlook when he made the above comment. It...

Having been in my new role for just under two months I feel I have come to understand better what the dedicated offering is and will share for those that may have wondered. I am focusing on Lync as I work in this area but I believe that this could apply...

I became aware of this promotion due to following Chris Norman on Twitter @VoipNorm where he tweeted a blog post http://voipnorm.blogspot.com/2011/11/ultimate-voice-career-promotion.html     As part of advertising this I received a direct email...

Check out the December 9, 2011 Dilbert cartoon!  

There was a question today on the behavior with the update in http://support.microsoft.com/kb/2415902 which adds further text to the presence states for IM Only and No Voice. The question is why are the text phrases different and the reason is we are...

PIC, the ability to IM between OCS/Lync with AOL, MSN/Hotmail/Live and Yahoo! is a great feature but during December each year any problem customers face hit one additional hurdle – Datacenter Lockdowns. The purpose of a lockdown is to bring stability...

Just a quick professional update – I recently started a new role with Lync Online for our dedicated offering as an Operations Manager. I have worked with this technology since LCS 2003 and am excited about this new role focusing on our online offering...

This just proves that even being in the group that builds and owns the product you can still stumble across a cool feature. The contact card not only displays the persons time zone but what time it is there. This is certainly helpful the more you work...

While Microsoft maintains a list internally, we do not publish the company names that we federate with directly using OCS and Lync. Matt Landis has this blog post where he is gathering that data for those interested. Thanks Julian for the comment...

October 21 - Microsoft Lync for Mac 2011 client update released today This update addresses two known issues: Lync for Mac sign-in into Office 365 Installation of Mac OS X Lion 10.7.2 causes Lync for Mac to become inoperable The Lync for Mac client is...

We had a report among some of our internal users of sign-in failures. Based on the log with numerous NTLM authentication failures that there is possibly an issue/bug with special characters in the password. This user reported the use of (¥) which works...

So you or a team member has a Mac and is using the Lync for Mac client and now they want to explore their sharing options. Start with the feature comparison chart here: http://technet.microsoft.com/en-us/library/gg425836.aspx   You will notice they...

The Lync for Mac 2011 client has RTM’ed and I am seeing tweets that it is now on the Volume License site as well. With this new release supporting voice and meetings in one client, the topic of supported devices has come up. Read this blog post to find...

There are times in a support engineer’s life when fortune smiles down on you. My colleague Terry Lyons had a support issue come in for Hendrick Motor Sports with Group Chat and realizing they were just up the road in Concord in the event a site visit...

I was fortunate to be in the local office on Monday to learn of an advanced voice training class for the support teams being delivered Tuesday – Thursday. For the comments about availability externally for partners, the Microsoft Certified Master...

As noted in the comment (thank you) the update is here - http://support.microsoft.com/kb/2587147 With the recent release of MacOS 10.7 Lion customers are experiencing issues with Office for Mac 2011 including Communicator for Mac 2011. For those new...

July 11 Edit – After doing the steps below and talking with a friend, it seems that this was not such a great idea and so I opted instead to format the USB drive as exFAT which Snow Leopard supports natively for Read Write without any extra changes and...

The following comes from a prior colleague of mine when we supported Windows Networking and LCS, Steve Hahn now working with CPCC. I modified the details to exclude IP, Domain and User information.   Problem Description ================== We have...

A customer requested the ability to broadcast a story in the Group Chat client and that is not option in the menu’s, however as the old saying goes – It’s not what you know but who you know and I know David Moy, a guy who knows Group Chat real well  ...

Group Chat Stress has released as part new tools within the Adoption and Training Kit. http://lync.microsoft.com/Adoption-and-Training-Kit/tools-and-apps/Pages/Group-Chat-Stress-Tool.aspx You can use the Group Chat Stress package to help verify...

We welcomed our 4th child Ethan (third son) to the family which means the blog and twitter accounts will be quiet for about 1 month.

Happy Wednesday to you and your small children!   TomL

The following is the result of a discussion on Twitter started by @twkisner The question was how to build a url that allows you to start a multiparty IM. RT @twkisner: @paulnearney @UCMadeEasy Thank you!!! This works in #Lync "im:<sip:user1@here...