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Thomas Ellermanns view on System Center
This blog will discuss features, functions and views on Operations Manager and Service Manager
Service Manager 2010
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Thomas Ellermanns view on System Center
Book on Optimizing Service Manager
Today my first book has been released The book is titled Optimizing Service Manager and is written by Kathleen Wilson, John Clark, Karsten Nielsen and my self. There are several ways to the get the book: Download the book as PDF from Microsoft Download - here Get the Kindle Edition - here...
20 Dec 2013
How to force the SCSM console to download a new configuration
One of my customers had run into a strange problem. They had created some new Incident templates and allowed a specific User Role to see the new templates. It then turned out that only a few people in the User Role could see the new templates. But if a user logged onto another PC it worked fine, so...
11 Oct 2013
Error when accesing the Analysis folder in the SCSM Console
After making changes to the user roles, some of the users started to complain about an error when accessing the Analysis Library folder in the Reporting wunderbar. The first part of the error is cryptic as: Application: Service Manager Console Application Version: 7.5.1561.0 Severity: Error...
8 Oct 2013
Date dimensions for Incidents, Service Requests, Change Requests and Activities.
I’ve had this blog on my todo list for quite a while and finally I found some time to actually write it. My colleague Atchut Barli created an MP last year that extended the Data Warehouse Work Item cube with a date dimension for when incidents were created. This made some reports a lot more...
11 Sep 2013
Cancel pending activities in a failed Service Request
Travis Wright has a couple of years ago, written a blog on how to cancel pending activities in a failed Change Request: http://blogs.technet.com/b/servicemanager/archive/2011/05/03/cancelling-pending-activities-when-a-change-request-fails.aspx I often get the request to make a similar solution for...
30 Jul 2013
Failed to Apply UR2 to SCSM 2012 SP1 - Performance Counters not found
I've been updating a couple of SCSM2012 SP1 installations to UR2 and everytime time I run into the same problem - the installation fails. The installations fails with: error occured while executing custom action: "_Installhealthserviceperfcountersforpatching" Looking at the SCSM2012_CU_KB2802159_AMD64_7...
16 Apr 2013
SCSM Active Directory Connector optimization
Often customers setup Active Directory connectors to import all objects from the root of the Domain. This means that all users (enabled and disabled), groups and computer objects are imported. First thing to consider about the AD Connector is to determine whether we need all objects in the CMDB. ...
8 Apr 2013
Orchestrator Runbook to reassign SCSM Incidents
I was working at a customer that was doing a domain migration. Service Manager was installed in the new domain, but up til now the analysts and users have used their old accounts. The task was to create a runbook, that reassinged all Incidents from the old user account to the new account. It was a...
12 Mar 2013
SCSM Portal error, due to Web Content Server being out of sync
Recently one of my customers had issues with their SCSM Portal where new categories didn't appear and several of the Request offerings failed. Looking in the SMPortalTrace.log it stated that a Management pack was missing from system: Ressourcestrings for troubleshooting is not available....
13 Jan 2013
SCSM - The item cannot be updated.....aka. Click Apply and die :-)
I guess you all have seen the error message below: The problem all relates to internal workflows, that kicks in as soon as you hit Apply. Here's a short example: 1. The incident is created and you click Apply. This will add the following entry to the history log: 2. Internal workflow...
15 Nov 2012
Service Manager 2012 services won't start after applying KB2677070
After applying the recently released security update KB2677070 the System Center Data Access Service and the System Center Management Configuration Service wont start. Both services will log a "Error 1053: The service did not respond to the start or control request in a timely fashion" The following...
1 Oct 2012
SCSM 2012 Data Warehouse jobs keep failing
I often run into the same problem with the SCSM 2012 Data Warehouse, that the cubes jobs all fail. When resuming one of the jobs the following errors appear in the log: Message : An Exception was encountered while trying during cube processing. Message= Processing warning encountered - Location: ...
27 Aug 2012
Orchestrator Runbooks not appearing on the web console
I was creating new runbooks in System Center Orchestrator 2012 and wanted to synchronize them to Service Manager 2012, but after running the connector the runbooks still didn't appear. Browsing to the Orchestrator web console I could see the runbooks wasn't even available here. Solution: 1....
29 May 2012
Force language on SCSM 2012 Console
Several customers would like to use the console with the US language setting, even though the client OS is of a different language. In both SCSM2010 and SCSM2012 the console will start up the same language as the client, but for SCSM2012 the users now have the option to change that:: But still...
18 Jan 2012
Incident reports failing with - Query execution failed for dataset 'RelatedCIs'.
I ran into a funny problem the other day when working with the SCSM Incident reports. The reports all ran fine, but when we wanted to drill furter down we got the following error: Query execution failed for dataset 'RelatedCIs'. (rsErrorExecutingCommand) I tried to run the report directly on the...
8 Dec 2011
Automatically close incidents after x number of days
I had a request from a customer that the would like a workflow to close all resolved incidents, 7 days after they were resolved. Several solutions exists on the internet, but I think this one is the most simple. First you need to install the SCSM Powershell Cmdlets, as it includes a cmdlet called...
25 Nov 2011
Scheduling and disabling the SCSM Active Directory connector via powershell
One of my customers noticed a console performance decrease every hour when the AD connector/s ran. So we had to come up with a plan on how to schedule the AD connector to only run during the nigth. When setting up the AD connector via the SCSM Console, there are no options on scheduling when to run....
27 Sep 2011
Blank User Role name and description in the SCSM console
If you have a SCSM 2010 environment where you are using localised consoles and not only the English one, you will most likely come across this little problem: US Console Danish Console If you run a SQL Query against the Userrole and LocalizedText tables you get the following output: ...
17 May 2011
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