Thomas Ellermanns view on System Center

This blog will discuss features, functions and views on Operations Manager and Service Manager

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  • Blog Post: Send a mail and cancel remaining activities when a RA is rejected.

    A common challenge with SCSM is that a rejected Review Activity leaves all remaining activities on pending state and out of the box its rather difficult to send a mail to the requesting user, with a comment on why the request was rejected. For that reason I have created a couple of runbooks to help...
  • Blog Post: Orchestrator Runbooks not appearing on the web console

    I was creating new runbooks in System Center Orchestrator 2012 and wanted to synchronize them to Service Manager 2012, but after running the connector the runbooks still didn't appear. Browsing to the Orchestrator web console I could see the runbooks wasn't even available here. Solution: 1....
  • Blog Post: Orchestrator Runbook to reassign SCSM Incidents

    I was working at a customer that was doing a domain migration. Service Manager was installed in the new domain, but up til now the analysts and users have used their old accounts. The task was to create a runbook, that reassinged all Incidents from the old user account to the new account. It was a...