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  • Blog Post: Excel print settings do not change when switching printers

    Windows DevMode has a limitation of 32 characters. What this means is that printer names cannot be longer than 32 characters... 31 really. Why does it matter? When Excel queries the printers, it is given the printer name information from Windows. Windows DevMode is limited by design and will...
  • Blog Post: Excel 2013 error connecting to .bism files "The handle is invalid"

    After applying May 2014 Cumulative updates for Office 2013 Click-to-Run, an error occurs when refreshing an existing workbook data connection to a .bism file and/or when creating a new connection using a .bism file. The message received is: "The following System Error occurred: The handle is...
  • Blog Post: Slow saving of Office files to a network server using EFS

    Symptoms If you use the Encrypting File System (EFS) to secure the Temporary Internet Files folder, you will experience slow saving to a server that is capable of supporting encryption but is not configured to do remote encryption. We've had reports of this causing a delay from 45-120 seconds...
  • Blog Post: Unable to open ISO Strict .xlsx files in Excel for iPad, Mac or iPhone

    When opening an .xlsx file in Excel for iPad, Excel for Mac or Excel for iPhone, you receive an error. ERROR: "The workbook you are trying to open is an ISO Strict file" - You find this does not happen with all .xlsx files Cause: The file that will not open was created or saved...
  • Blog Post: Office 2013 reports no internet connectivity with VPN connection

    Issue While using a VPN connection with Office 2013, users have reported that they are unable to connect to the internet within Office, causing some Office 2013 functionality not to work as expected. Scenarios we have seen include: 1. Word 2013 unable to insert online pictures ERROR: "You...
  • Blog Post: Excel 2013 Pivottable Select Multiple Items checkboxes disappear

    (Updated Dec 2013) It has been reported that after applying the latest updates for Excel 2013, the pivottable option to "select multiple items" and basic filtering is behaving strangely for some users. When making that selection and trying to select various items, the checkboxes are "disappearing"...
  • Blog Post: PowerPivot for Excel 2013 errors after October update KB 2825655

    (Updated Dec 2013) After installing the October 2013 update (KB 2825655) for Excel 2013, PowerPivot is unable to be used. Examples of errors you will receive when trying to work within existing PowerPivot workbooks or launching the PowerPivot Window to create a new one are below. ERRORS: "We...